Having problems with your Casio Exilim EX-Z1200 Digital Camera ?

Lens doesn't open, can't take pictures

\015 When I want to take a picture, the lens doesn't come out and the screen stays black. However, when i press the playback button the camara sometimes allows me to view the pictures I have taken before the problem.\015

Answers :

Hello livy-potter

The problem you are experiancing has to do with the lens. Normally either one of three things has happened. Dust/dirt in the lens barrel , a drop/bump caused internal gears to detach or the sensor that tells the camera the lens is okay is defective.

The reason why it works in review mode , is because the camera does not normally check the lens before going into review mode as it doesn't need the lens for viewing pictures/

Firstly , the odds are not with you on a DIY fix so don't be disappointed when the following steps do not work.Nevertheless , some people have fixed their camera's using the following steps.

Use these at own risk as it may further damage the camera.

Firstly try charging your batteries overnight and then try the camera again tomorrow.
Try connecting your ac adapter or usb cable.
Try holding the shutter button while switching on the camera.

These 3 options provide your camera with more power available to the extension mechanism which could overcome some of the particles that are lodged in there if there are any. These are also the only "safe" steps.

Try using compressed air (best is a clean air can bought at a electronics store) and blow between the lens and the casing. This should help dislodge some of the particles. Hold the camera upside down while doing this.

Look at the lens , and if some of the lens 'circles' are misaligned or not concentric then try wiggling it (while holding camera lens down) so that some of the particles can escape. Also try moving the lens away from the side with the biggest gap (also upside down)

Try gently pushing or pulling the lens when it tries to extend but this is risky as it may cause the lens barrel to slip out of its guidance system. You may also not be able to grip it to do this.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again. This would not be helpful if the lens doesn't move at all.

As a last resort if you decide to replace the camera try hitting the camera near the lens with increasing force with the palm of your hand. Between each hit , try using it again. This often works , but can seriously damage your camera.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories. A replacement for the lens barrel is about $100-$150 or more , so it might well not be worth replacing.

I also suspect that because it sounds like you lens doesn't move at all , that the internal gear may have stripped. Do you hear a crunching sound when you switch on you camera (not in review mode) ?

The whole lens assembly could also have slipped past the running gears and in this case you will hear nothing.

Hope the advise works. Good luck and don't hesitate to contact me if you need further assistance or information.

Stephan Reichert
Repair Help & Product Troubleshooting for Casio Exilim EX-Z1200 Digital Camera

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