Having problems with your Casio EXILIM EXZ35 Digital Camera ?

My camera fell on the floor and a lens error appeared when i tried to open it



Answers :

Good day,

This tip will explain a few methods on how to try and fix your lens if it is stuck or you get a lens error on your screen.

Please\012 note that all these methods are used at the users own risk and that I \012can not be held responsible for any damages or losses that occur while \012trying these methods.

1. If your camera is still under warranty, send your camera to the manufacturer to be replaced or fixed professionally.

2. If your camera is out of warranty try these methods.

\012
    \012
  • Make sure your batteries are fully charged.
  • \012
  • Remove the batteries for 10min. Replace the batteries and see if the problem persists.
  • \012
  • Try compressed air. This method can be useful if there \012are any sand or any other object stuck in the lens motors. Use \012compressed air with a fine tip. Direct the air between the camera body \012and lens and move in a circular motion around the lens to complete a \012full rotation.
  • \012
  • You can also try to tap the padded USB cover firmly on a\012 flat surface like a table. This is sometimes a surprisingly effective \012method.
  • \012
  • The last method is to try and force the lens. Turn of \012your camera and place it on its back on a flat surface. Look at the \012spacing between the lens and the body and see if the gap is consistent \012all the way around the lens. If the gap is not even it is likely that \012the camera fell while the lens was extended. Now VERY GENTLY push down on the lens were the gap is the biggest until you her a "click". This will indicate that the lens is back in place. Try powering back on.
  • \012
  • If the lens does not extend or it extend and retracts \012turn of the camera. Hold the camera in your one hand and with the other \012hand turn the one part of the lens in a circular motion. Rotate both \012sections of the lens until you hear a "click". This will indicate that the lens popped back in place. Power the camera back on.
  • \012
  • The last method you can use is to turn the lens while powering on the camera until you hear a "click". Power the camera of and back on to see if it works.
If\012 any of the methods listed above failed to work for your lens problem it\012 would be wise to take it on to a professional to get your camera \012repaired.

Thanks for taking the time to read my tip and feel free to let me know if it was of any help.

Regards
15073327
Repair Help & Product Troubleshooting for Casio EXILIM EXZ35 Digital Camera

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