Having problems with your DXG Technology DXG-521 Digital Camera ?

PC Camera not compatable with Vista

\015 When I use the DXG-521 and choose PC Camera for Vista, it asks for a driver, then I installed it, but it never works.Is there any compatability?\015

Answers :

Thank you, for your contacting DXG USA. I would like to thank you for your patience while we resolve this technical issue. Your comments, questions, and correspondence are valuable for me to continue improving my level of service. I will be glad to assist you with your request.
\015\012
\015\012Transferring Files to PC:
\015\012
\015\0121) Turn on Camera.
\015\0122) Plug in the USB cable to the camera and into the computer.
\015\0123) You will now see a menu on the LCD that contains Mass Storage and PC camera.
\015\0124) Highlight and Select MASS STORAGE with the Round Selecting button.
\015\0125) Your LCD screen will go blank (this is normal).
\015\0126) Found New Hardware message should pop up on your computer screen.
\015\0127) Double click on DCIM Folder.
\015\0128) You will see a folder named 100FSCAM
\015\0129) Double click the 100FSCAM folder and you will see your Picture images and Video files.
\015\01210) Your video files will have a MPEG at the bottom of the thumbnail image.
\015\012
\015\012If you do not get a Found New Hardware message simply try the following:
\015\012
\015\012*Go to my computer, or computer on Vista. Open it and look for the Header that contains Devices with Removable Storage. Look for a removable disk letter E, F, G, H, I, or No Name. Within these contents folders will appear, DCIM, MUSIC, MOVIE, DEMO, AND PHOTO. Once you see DCIM folder follow steps 7-10 above.
If you loaded the XP driver on a vista machine, it will not work. Vista is a 64bit O/S and XP is 32bit.
\015\012You will need to contact the manufacture for a vista driver. Sorry, there is no other way. That is the price of advancement.
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