Having problems with your HP Photosmart 620 Digital Camera ?

I just upgraded Vista to Windows7. How can I get software to download pix from my HP620 digital camera. I have it installed in a camera dock.


Answers :

There are no HP drivers or software for this camera under Win7. However, you may be able to download the images to Paint. I do not know if this will work with the dock; try connecting the camera directly to the computer if it doesn't. Plug in the camera (or place it in the dock), then open Paint (Start, All Programs, Accessories, Paint). Choose File and see if the From Scanner or Camera option is available (if it is grayed out then the OS can't run the camera). Uninstall any earlier drivers before attempting these other steps.
You could try loading/installing the Vista software by downloading from the HP site and running it in the compatability mode. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=75954&lc=en&cc=us&dlc=en&submit.y=0&submit.x=0&lang=en&cc=us
Download the software, extract the folder contents if needed, then right click on the exe. Choose Properties then the Compatability tab. Check the check box for Run This program as Compatable mode and select the Vista option (I'm not sure which service pack) for a 2007 program version. Then click Apply and OK. Then right click again and Run as administrator.

An additional option is available in Win7 Pro and Ultimate for some computers. Download and install the two programs from Microsoft that create the XP mode. This is a virtual XP computer. Install and use the camera in this "second" computer. You may need to save the images to external media to share them between the two "computers".

I hope this helps.

Cindy Wells
Repair Help & Product Troubleshooting for HP Photosmart 620 Digital Camera

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