Having problems with your HP Photosmart M425 Digital Camera ?

Camera wont upload videos

\015 HP Photosmart M425 will record and playback video's but once uploaded they will not playback on the PC. I can watch videos on the PC, just not uploaded from my camera. I've tried this on another PC and the same issue. So the problem is with the camera. Hmmm what else. Oh, it just stopped one day. It was working when I baught it, but about a year later, it just won't upload the videos anymore.\015

Answers :

Hi there. I would like to help you.
\015\012Turn the camera off and connect the usb cable between the camera and the pc. Turn the camera on. Go to My Computer on your pc. Do you see the camera as one of the drives in the list? If not, do this:
\015\012Turn the camera off and disconnect it from the pc, and turn it back on.
\015\012While in live view, hit the menu/ok button.
\015\012Scroll to the right to the the icon with the wrench (set up menu).
\015\012Scroll down to usb configuration and press the menu/ok button.
\015\012Highlight Disk Drive, then press the menu/ok button.
\015\012Turn the camera back off, and reconnect it to the pc.
\015\012Turn the camera back on.
\015\012You should now see it as a drive. Open the folder and find a video you recorded and try to play it.
\015\012Let me know if this works for you. You can leave a comment and we'll get it worked out. If it does work, feel free to rate this solution a fixya.
Thank you Rob. Your solution solved my problem! I can now download my videos from the M425 camera I have and view them on my computer. Way to go and thank you very much!
\015\012Kim in CA
Repair Help & Product Troubleshooting for HP Photosmart M425 Digital Camera

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