Having problems with your HP PhotoSmart M627 Digital Camera ?

Every time i turn it on it says lens problem m627-31

Answers :


\015\012This has to be THE most common failure mode for a \015\012digital camera. Some common error messages that might show up on the \015\012LCD's of cameras with this problem include "E18 lens error", or "lens \015\012error, restart camera". Some cameras might show nothing at all, but \015\012merely make a beeping noise as the lens goes out, then in, then the \015\012camera shuts off. Sometimes the lens won't even move. \015\012
The\015\012 problem is actually quite common throughout all camera brands. Usually \015\012it's sand or grit interfering with the lens extension mechanism. Or the \015\012camera's been dropped with the lens extended. Or the camera has been \015\012powered on, but the lens had been blocked preventing its extension. Or \015\012the battery ran down with the lens extended. Believe it or not, one BIG \015\012contributor to lens errors is using a camera case. Sand, gunk, case \015\012fibers, etc... accumulate at the bottom of the case. These materials \015\012love to cling to the camera by electrostatic build-up from the camera \015\012rubbing against the side of the case (especially those cases with soft \015\012fibrous intreriors). Once these materials work their way into the lens \015\012mechanism, that's all she wrote. I have many Canon's, and NEVER use a \015\012case for this very reason.

A camera owner that suffers this \015\012problem may have no recourse for having the camera repaired. Many camera\015\012 makers will not honor repairing this problem under warranty as they \015\012claim it is due to impact damage to the camera, or sand or debris \015\012getting into the lens gearing mechanism (neither of which is covered \015\012under warranty). The quoted repair cost is usually close to or more than\015\012 what the camera is actually worth.

Fortunately, about half the \015\012cameras that suffer this failure can easily be fixed by one of the \015\012following methods. None of these methods involve opening the camera, \015\012although some have potential to cause other damage to the camera if \015\012excessively done. If the camera is still under warranty, before trying \015\012any of these, please please first contact your camera's maker to see if \015\012they'll cover the repair, or to determine how much they'll charge for \015\012the repair. Who knows, you might get lucky. But if they quote you a \015\012number that's higher than the value of your camera, you may want to \015\012consider the following methods. \015\012
The\015\012 methods are listed in the order of risk of damaging your camera. Thus \015\012make sure you try them in the listed order. And remember, these\015\012 fixes (especially #6 and 7) should only be considered for a camera \015\012that's out of warranty, who's cost of repair would be excessive, and \015\012would otherwise be considered for disposal if unrepaired: \015\012
\015\012Fix #1:\015\012 Remove the batteries from the camera, wait a few minutes. Put a fresh \015\012set of batteries back in (preferably rechargeable NiMH 2500mah or \015\012better) and turn the camera on. If that didn't work, try pressing and \015\012holding the Function or OK button while turning the camera on. \015\012
Fix #2:\015\012 If the camera's batteries ran down completely while the its lens was \015\012still open, the camera may show a lens error or not start properly when \015\012new batteries are installed. Remove the memory card and keep it removed,\015\012 then install the new batteries. When you turn the camera on with the \015\012card removed it may come back to life, as this triggers a reset in some \015\012cameras. Error E30 (for older Canon's) means that you don't have a \015\012memory card installed, so turn it off, slip in the SD card and turn it \015\012on one last time

Fix #3: Insert the cameras \015\012Audio/Video (AV) cable, and turn the camera on. Inserting this cable \015\012ensures that the camera's LCD screen remains off during the start \015\012process. Thus extra battery power is available to the camera's lens \015\012motor during startup. This extra power can be useful in overcoming grit \015\012or sand particals that may be jamming the lens. If the AV cable doesn't \015\012fix the lens error by itself, consider keeping this cable installed \015\012while trying fixes 4, 5, and 7 as a means to provide extra power to help\015\012 to these fixes. But note that I DON'T recommend keeping the cable \015\012installed during Fix 6 as you may damage the AV port while tapping the \015\012camera. Reinsert the cable only AFTER tapping the camera.

Fix #4:\015\012 Place the camera flat on its back on a table, pointed at the ceiling. \015\012Press and hold the shutter button down, and at the same time press the \015\012power-on button. The idea is that the camera will try to autofocus while\015\012 the lens is extending, hopefully seating the lens barrel guide pins \015\012back into their slots.

Fix #5: Blow compressed \015\012air in the gaps around the lens barrels with the idea of blowing out any\015\012 sand or grit that may be in there jamming the lens. Other variations \015\012include blowing with a hair dryer in "no heat" setting, or sucking the \015\012gaps with a vacuum (careful with this one). Some people also have \015\012actually used a "Shop Vac" with this fix to help extend a retracted \015\012lens.

\015\012Now we're \015\012entering into the realm of potentially damaging your camera in \015\012conducting the fix. There is definitely some risk here, so take care \015\012when conducting the following two fixes.
Fix #5a: If\015\012 you actually do notice sand particles stuck in the gaps around the lens\015\012 barrel, and blowing air does not help to dislodge them, consider using a\015\012 thin piece of paper or a sewing needle to help dislodge them. Pay \015\012particular care not to scratch your lens barrel with the needle. Also, I\015\012 do not recommend probing too deeply around the lens barrel with the \015\012paper (don't go more than a 1 cm or 1/2 in) . Particularly I do not \015\012recommend probing deeply around the most outer (largest) lens barrel \015\012gap, as you may dislodge the lens barrel dust gasket that's located just\015\012 inside of that gap.\015\012
\015\012Fix #6:\015\012 Repeatedly tap the padded/rubber usb cover on a hard surface with the \015\012intent of dislodging any particles that may be jamming the lens. Other \015\012variations include hitting a side of the camera against the palm of your\015\012 hand. A lot of people have reported success with this method. HOWEVER, \015\012there is also some obvious potential for damaging or dislodging internal\015\012 components with this method, such as unseating ribbon cables, or \015\012cracking LCD screens.

Fix #6a: This is a \015\012variation of Fix #6, and should be tried if the lens barrels appears \015\012straight (not crooked). In other words, try this if there's no obvious \015\012mechanical damage to the lens barrels that's causing the problem. With \015\012the lens pointed down, try "gently" tapping around the lens barrels with\015\012 a small item such as a pencil or a teaspoon. The idea is to try to \015\012dislodge any sand particles that may be jamming the lens barrel stuck. \015\012Simultaneously try turning the camera on and off as you're doing this.\015\012 \015\012 \015\012
Fix #7:\015\012 The most extreme of the fixes. You especially might consider this if \015\012the lens barrel appears obviously damaged, bent, or crooked such as from\015\012 a fall. Try forcing the lens. More people have reported success with \015\012this method than with any of the other methods (see the polls in the \015\012right column). HOWEVER, there's obviously some potential for damaging \015\012your camera by using this method. Variations include gently pulling, \015\012rotating, and/or twisting the lens barrel while hitting the power \015\012button. Attempt to straighten or align the barrel if it's crooked or \015\012twisted. Another variation includes looking for uneven gaps around the \015\012lens barrel, and then pushing on the side of the lens barrel that has \015\012the largest gap (note pushing the lens barrel all the way in is NOT \015\012recommended as it may become stuck there). While doing any of the above,\015\012 listen for a click that indicates that the lens barrel guide pins may \015\012have reseated in their guide slots. If you hear this click, immediately \015\012stop and try the camera. The following photo illustrates unseated guide \015\012pins that would cause a lens error.

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Repair Help & Product Troubleshooting for HP PhotoSmart M627 Digital Camera

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Every time i turn it on it says lens problem m627-31

Hi,\015\012This has to be THE most common failure mode for a \015\012digital camera. Some common error messages that might show up on the \015\012LCD's of cameras with this problem include "E18 lens error", or "lens \015\012error, restart ... HP PhotoSmart M627 Digital Camera

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