Having problems with your HP Photosmart R742 7.0 Megapixel Digital Camera ?

The lens will not go back in and therefore it is not working. I can turn it on for a minute and then it says Lens error 101.0 but then shuts down


Answers :

Fixing a Lens Error on a Digital Camera
\012
\012This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\012The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
\012A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\012Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\012The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\012Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\012Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\012Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\012Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\012Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
\012Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\012Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\012Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Repair Help & Product Troubleshooting for HP Photosmart R742 7.0 Megapixel Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Lens error my camera keeps saying lens error and then shuts off My Kodak M753 digital camera is telling me "lens error: 1,1,5,1,0,0", how can I fix this? - I have no proof of when I bought it, so a refund is out of the question. my camera was covered by luggage and now when i turn it on, it says lens error I dropped my digital camera just recently back in October and all of a sudden when I turn the camera off the lens is still out when it's suppose to be in... I really don't know how that hap


This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Fuji FinePix A345 Digital Camera

Lens error my camera keeps saying lens error and then shuts off My Kodak M753 digital camera is telling me "lens error: 1,1,5,1,0,0", how can I fix this? - I have no proof of when I bought it, so a refund is out of the question. my camera was covered by luggage and now when i turn it on, it says lens error


It could be jammed or when you turn it on, your finger or somthing is in way of it opening all the way. ... Kodak EasyShare M853 Digital Camera

Lens error my camera keeps saying lens error and then shuts off my lens won't come out and it says lens error 111,0,0,76 i am getting really frustrated


Hello \015\012\015\012it may be a bug or caused by impact damage, even the technical support team doesn't have the meaning of that error code but for troubleshooting you can call 1 800 235 6325 opt. 12 or go to ... Kodak EasyShare C613 Digital Camera

Lens error my camera keeps saying lens error and then shuts off My Kodak M753 digital camera is telling me "lens error: 1,1,5,1,0,0", how can I fix this? - I have no proof of when I bought it, so a refund is out of the question.


You can't fix it by yourse. You need it to send for repairs. ... Kodak Easyshare M753 Digital Camera

When i turn my camera on it says Lens Error 114,1,0,0, or 114,0,0,114 or 223,0,0,114, then shuts off, what can i do?


Please also try to upload new firmware: I doubt that it will solve the issue, but the alternative is a repair.\015\012\015\012Connect the camera with the computer.\015\012Turn the camera on.\015\012Click onto the link and foll ... Kodak Easyshare M753 Digital Camera

My camera kodak easyshare c813 say lens error when i turn it on and it dont let me take a picture it say lens error 111,0,0,0 then it changes to lens error 221,0,0,0


HelloThe problem is that the lens has become stuck in the barrel\012 after dropping it. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\ ... Kodak Easyshare C813 Digital Camera

Lens Error when i turn my C643 it says lens error 126,1,0,0 and then it says lens error 221,1,0,0 i don't know what to do


I got the same problem drop it on the MC Donal Table. The len stick out. I related with a new Li AA battery and the len get reset and it works fine now. ... Kodak EasyShare C643 Digital Camera

My kodak easyshare c813 says lens error 111,0,0,24 and then it shuts off.... what does that mean.... i need help


I have the same problem except mine is 221,1,0,0 ... Kodak Easyshare C813 Digital Camera

I have a kodak easyshare c613 and i turn it on it says lens error 111,0,0,91 and then it shuts down


HelloThe problem is that the lens has become stuck in the barrel\012 after dropping it. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\ ... Digital Cameras

The screen says lens error 1of1,1,0,0 then shuts the camera off


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Kodak Easyshare M753 Digital Camera

The lens will not go back in and therefore it is not working. I can turn it on for a minute and then it says Lens error 101.0 but then shuts down


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... HP Photosmart R742 7.0 Megapixel Digital Camera

Camera is saying lens error111,0,0,25 when i try to turn it on, it shows that error on thre screen then shuts off


Try these procedures. ... Kodak EasyShare C613 Digital Camera

When I turn on the camera it says lens error 111,0,0,0 then it says lens error 221,0,0,0 then it turns off..can you please help resolve this problem?


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. O ... Kodak Easyshare C813 Digital Camera

When i turn my camera on it goes to a white screen and says lens error 111,0,0,0 then turns to black screen and says lens error 221,0,0,0...wuts wrong? i have a kodak easyshare c813, 8.2 mega pixels, 3x optical zoom if that helps at all


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Kodak Easyshare C813 Digital Camera

Lens problems my camera keeps saying "lens error 111,0,0,0" then "lens error 221,0,0,0". the camera is a kodak easyshare c813


There is a problem wit your lens section, get it repaired with your company professionals. Your camera may be fallen or being pressed from front side by someone. The new ZOOM will give the same best result and no further problems. ... Kodak Easyshare C813 Digital Camera

Sanyo vpc-E870 Most of the time my camera won't turn on at all and when it does it says lens error 11, then shuts off... When I'm lucky it'll turn on so I can review my pics but shortly after it says lens error 27 and once again shuts off!!!!


The lens is moved from its orignal position and needs reallignment.thats the only problem.get it reallighned at local camera repair center.this will solve the problem. ... Sanyo VPC-S7 Digital Camera

I turn on the camera and it saysprogram green mode for a while and then it shuts down saying lens error 0x02110000 although im not sure how many 0's there are on the end of the 0x0211


Dear Sir,This is problem of the lens block.You are not able to solve this issue by your self.You must send thi camera into the local Pentax Service.Best RegardsAIOS ... Pentax Optio E60 Digital Camera

Lens error when the mode is on picture review it says Lens Error:21 and when I change it to a picture taking mode it says Lens Error:16 and shuts off.


This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Sanyo VPC-S7 Digital Camera

Lens error When I first power on my camera, it tells me to retry power on. When I do, it says lens error and shuts down. The lens will extend and then close before the power shuts off, however it does not close fully. The protective shutter on the lens doesn't close completely. I have tried removing the battery and letting the camera sit for awhile hoping that the camera will reset, however this has been of no help.


Maybe the lens is stuck. ... Casio Exilim Zoom EX-Z80 Digital Camera

Hello. I have a Kodak Easyshare M853 and everytime I turn my camera on it says "lens error error 10f,1,0,0" and then turns off. The lens is extended out and it will not retract. It has not been wet nor was I uin a sandy or soily area. What does the error code mean and can I fix it myself?


Try to leave the batteries out for a day or two, it'll reset the camera, but it'll only last a week or two, then odds are, it'll do it again. I had one to do the same thing- and the camera was only 6 months old- i don't think it can be fixed without ... Digital Cameras

How do you fix 'lens error restart camera' I put it in my bookbag. I guess i threw my bookbag around and now i have this "lens error, restart camera." The lens froze halfway and it's staying that way. Please help. when i turn on my camera it says lens error, starts beeping, and then shuts off


WE WENT TO THA BEACH AND TOOK SOME PIC AND LATER THAT DAY WHEN WE WENT TO TAKE MORE PIC IT SAID LENS ERROR RESTART CAMERA BUT WE DON'T KNOW HOW TO RESTART THE CAM ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

Lens Error! When I turn on my camera it say "Lens Error" in red letters on a white background and then shuts off. Also, the shutter is is slightly open and won't shut. Not sure what to do? Thanks


Hi I use to be a camera technican for samsung repairing small camera's like yours.It is a very common fault 90% unfortunatley of lens errors are the users fault not the cameras. The lens error means the lens is jammed, usually by a slight knock while ... Nikon COOLPIX L10 Digital Camera

Lens error My camera will only turn on long enough for me to read the screen that says "lens error 115,0,0,220" What does that mean?


I don't bring my camera in i want to fix it at home\015\012so now what what is your little fixer for that ... Kodak EasyShare C513 Digital Camera

Lens Error when i turn on the camera it just says lens error 115,0, 0, 123


Show it your service provider\011 ... Kodak EasyShare C713 Digital Camera

When I turn my camera on a message says lens error 16 and shuts off, if i want to take a picture. If I put the camera in play mode to review pictures its says lens error 21 but lets me look at the pictures.


This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Sanyo VPC-E760 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.2352 seconds