Having problems with your Kodak EasyShare DX6490 Digital Camera ?

Lens stuck in the out position and won't close so the camera won't work.


Answers :

Fixing a Lens Error on a Digital Camera
\012
\012This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\012The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
\012A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\012Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\012The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\012Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\012Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\012Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\012Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\012Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
\012Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\012Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\012Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Repair Help & Product Troubleshooting for Kodak EasyShare DX6490 Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Lens Stuck My Lens is stuck on my Coolpix S200 and I'm getting the Lens Error message. I tried to push it back in like I read on here and it went partly in and now its completely jammed. I've only had my camera for about 4 months. Please help!! I'm hoping to fix it myself. i dropped my camera and now the lens wont come out. Everytime i turn on the camera it tells me to turn it off then on again. I've done it multiple times and it doesnt work. I tryed to push the lens in and out but it doesnt ma


YOU CANNOT REPAIR THIS SOPHISTICATED CAMERA YOURSELF!!\015\012I guess pushing the lens inside may have made the problem worse.\015\012I follow a rule- if you drop an electronic equipment and a problem occurs- it usually takes a profession ... Sony Cyber-shot DSC-S700 Digital Camera

I am having power supply and lens problem with a canon sd1000 digital camera. its not working with the battery inside and the lens got stuck and was not closing and now it is open but the camera is off and the lens is also extended the battery is fully charged and functional but still is not powering the camera back on. i currtently took the outer casing off and attempting to navigate through the boards looking for a solution to the power supply and then the lens error of bein stuck problems.


This is a mechanical fault and would only be repaired through servicing. You should be able to get it repaired under warranty or a camera centre. If the costs are too high it may just be worth replacing the camera. ... Canon PowerShot SD1000 Digital Camera

I am having power supply and lens problem with a canon sd1000 digital camera. its not working with the battery inside and the lens got stuck and was not closing and now it is open but the camera is off and the lens is also extended the battery is fully charged and functional but still is not powering the camera back on. i currtently took the outer casing off and attempting to navigate through the boards looking for a solution to the power supply and then the lens error of bein stuck problems.


I am afraid you have the notorious lens stuck problem. If you google "canon lens stuck" or "canon lens not retracing" the results will be in millions. Canon's quote for repairing this issue is well over the cost of the camera itself. However all is n ... Canon PowerShot SD1000 Digital Camera

I am having power supply and lens problem with a canon sd1000 digital camera. its not working with the battery inside and the lens got stuck and was not closing and now it is open but the camera is off and the lens is also extended the battery is fully charged and functional but still is not powering the camera back on. i currtently took the outer casing off and attempting to navigate through the boards looking for a solution to the power supply and then the lens error of bein stuck problems.


This is a mechanical fault and would only be repaired through servicing. You should be able to get it repaired under warranty or a camera centre. If the costs are too high it may just be worth replacing the camera. ... Digital Cameras

The lens is open and is stuck (stuck on highest level zoom) and so the camera wont turn on. The lens wont close so the camera cant turn on


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Olympus Stylus 7010 Digital Camera

Lens stuck in the out position and won't close so the camera won't work.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Kodak EasyShare DX6490 Digital Camera

Lens stuck The camera lens is stuck in the out position and the camera won't turn on at all. The camera was working just fine a the day before this happened. I have replaced the batteries and attempted to turn the camera on an off several times.


Lens unit faulty and camera has gone into error mode. Repair lens ( several possibilities here ) and reset camera and it will work fine. ... Fuji FinePix S3100 Digital Camera

Hi, My Sony w5 recently developed a problem with the lens. Namely, when I tried to turn the camera off after using it, the lens retracting mechanism got stucked, The lens is still stucked and lens remail as it is shutter not close the camera is working properly. Can it be repaired ? Thank you, India.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Sony Cyber-Shot DSC-W5 Digital Camera

Lens stuck Please help me, I tried to turn on my camera today (it had been working fine before) and when I tried to switch it on the lens would not fully it open and my camera was making a whirling noise. The screen is black and will not take photos. The lens won't open fully and when it does eventually close has difficulty doing so. The camera then makes a beep beep beep noise and displays "Please turn the power on and off again". Please help I can't live without my camera and can't afford


If the lens is not coming out, its stuck, or it wont completely open or close, that is the lens assembly, that needs to be repaired. You need to take it to somebody, that can either repair it or replace it for you. There is nothing that can be done, ... Sony Cyber-Shot DSC-P8 Digital Camera

Camera dropped and lens is stuck one day i tried to make a video on my camera but then it fell and now the lense is stuck and when i turn it on it wont come out and when i turn it off it wont close


This may sound drastic but, grab the lens and try manualy realigning. If you hear a grinding noise the lens assembly has to be replaced. Flat rate from sony is usually pretty reasonable. Hope this helps. ... Samsung S630 Digital Camera

The cover over the lens is two pieces. The top one open and closes properly but the bottom one is stuck in the open position leaving the lens unprotected when the camera is off.


Following are the instructions to send your camera to Olympus for service.\015\012\015\012http://olympusamerica.com/cpg_section/cpg_serv ... Olympus Stylus 740 Digital Camera

Sony DSC-S500 My camera is 10 months old. It's been working perfectly up until today. When I turn it on the lens closes. When I turn it off the lens opens. When I can get the lens to open half way as soon as I push the zoom button it closes. It's kind of like the lens is stuck. I've tried replacing batteries, I wasn't sure what else to do.


You are right it has defective mechanism,  a stucked mechanism is present. camcorder are smart it can detects error and shuts down itself for safety. earlier models dominoes the defect if the user is not quick enough to react when something goes ... Sony Cyber-Shot DSC-S40 Digital Camera

We have a CoolPix L3 that is not very old nor has it been used (and or misused); perhaps 14 months old. Serial No. 30649827. The telescoping lens has tended to get stuck in a closed position. After installing FRESH new batteries, I gently tapped the camera body against my other hand and the lens opened but continued to move in and out. Sometimes it would stay open but not at its maximum position. Furthermore a message was displayed; LENS ERROR.What do you suggest we do. Is it repairable?


The lens has to be unlocked, thereby meanig that we need physically open the camera and check the three rollers which control the lens movement inside the camera. ... Digital Cameras

When I turn on my Panasonic DMC-FX55 the lens comes out fine and the screen displays for 2 seconds then goes blank except for the message 'Turn off then on again' - which doesn't work. The only way to get the lens to retract is to select 'Playback' - tun off then on . The playback mode works fine and after 10 econds the lens returns to closed position. Is their a combination of buttons that reset the camera??


... Panasonic Lumix DMC-FX55K Digital Camera

Please help the camera i have is a samsung s500 and it dosen't want to turn on right now. when it worked, i turn it off and the lens didn't close right.that's what caused it to no turn on. i used to make it work by pushing the lens in. but then it did the samething. but now the lens are stuck. and won't turn on.what should i do


Hi!In issues like this it helps to have the camera on my workbench where I can test its bits but from your description the problem is likely the servo motor that moves the lens in and out.When the motor starts to go bad you ca ... Samsung Digimax S500 Digital Camera

Lens error,,restart camera.,,the lens wont go back in ,,and the camera will not work,,,its like the lens is stuck,,,can any one help please!!!


Did you try replacing the batteries? If that's not the problem, then it might just be stuck. Look to see if the lens is a little crooked. If it is, try to gently \015\012straighten it. If it still won't retract, try to gently push i ... Canon PowerShot SD750 / IXUS 75 Digital Camera

My samsung TL220 camera's lens got stuck and wont retract and everytime i try turning on the camera it shuts off immediately. Please help on how to retract the lens and gt my camera to work again.. thank you


... Samsung DualView TL220 Digital Camera

My Ricoh R4 camera has its lens stuck in the fully extended position. After switch on, it makes motor noises for a while and then stops and switches itself off. Switching the camera on and off does not move the lens. Also, operating the zoom buttons does nothing. Having this great little camera working again would be fantastic!


Hi there,Make sure the camera is fully charged. Then try this: Turn off the camera and hold it on your right hand with the lens facing the ground. Then hit the camera's base on your left palm as you turn it on. You might want to do th ... Digital Cameras

When i turn on the camera the lens wont pop open even when the battery is fully charged.... i was taking pictures and it working fine turn the camera off and on again then the lens wont open anymore? i can still view all the pictures i took from the camera but cannot take pictures anymore coz of the lens wont open. i tried initializing the camera by going to set up it didnt work..msg error said turn the camera off and on again and i did but didnt work either many times i tried please help thnks!


The problem is\015\0121- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go ... Sony Cyber-shot DSC-N2 Digital Camera

Zoom error Lens stuck in the halfway-out zoom position (lens cover is closed)and I am getting the "zoom error" message.i try to 1.turn off/on again but not ok 2.take battery off for 1 hour but not ok 3.Changing new batteries but not ok please give me how this problem was solved by my self. thank you... (i had bought camera about 3 years .my camera ever sent to dealer because same ploblem about 3 time)


I had sent my camera in for the same issue and they did nothing to help with it. Seems to happen when battery gets low or dies, lack of on-screen battery meter doesn't help. Typically have to manually twist the lens to close it or open it after fresh ... Fuji FinePix E550 Digital Camera

The lens on my samsung s1050 was stuck so I used the vacuum to **** out any dust or sand that might have jammed it,this worked and the lens opened and closed easily, now everything looks blurry on my camera, I can't even recognize faces, I've tried resetting it and changing up some of the other settings but nothing's worked, please help.


HelloThe problem is that the lens has become derailed in the barrel\012 after sand particles jammed between the barrel and the lens. Although the lens will still freely move, it is still not entirely in its housing.There are some DIY solu ... Digital Cameras

My Nikon Coolpix P2 would only work for about 5 minutes so I bought new batteries for it. It no longer works at all and the lens is stuck in the out position. I checked the voltage on the batteries and I am getting 4 volts from a charged battery. The camera has very little use on it and I really like the camera. Any advise


Contact Teleplan Camera Repair for repair. It can be a series of things.\015\012http://www.teleplancamerarepair.com/Nikon_Coolpix_L18 ... Nikon COOLPIX L18 Digital Camera

I have a kodak m320 camera and it is stuck in the on position with the lens still stuck out, the camera wont power on,( even with a charged battery and while on the power adapter) so can anyone help me fix this issue?


Thing that needs to happen is for the lens to be taken apart and then realigned back into place so that way as you turn on your camera the leneses opens up and then the leneses closes as you power down the camera. Precision Camera is a p ... Digital Cameras

Not working. i hav had this camera for over 6 months. however today was the 1st time i went into the pool water with it. i used it for about 10 mins. and it starts flashing pink. then i let it sit out... and a few hours later i go to turn it on and the lens opens but the screen stays black.. no the camera wont even close the lens.


Seems like olympus got us in!. I have the same problem. I called Service & Guarantee center in Mexico. They told me to send it to them: They will evaluate if the guarantee covers the damage. They also said the procedure about waterproof checking. ... Olympus Stylus 790SW Digital Camera

My Camera still works but it wont let me take pictures plus the lens wont close when the camera is off what should i do?


Sounds like a power problem. Remove the batteries, recharge them, insert them and turn the camera on, and then off. Camera should now be reset. ... Kodak EasyShare M863 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.5607 seconds