Having problems with your Kodak EasyShare M863 Digital Camera ?
My camera was dropped over the weekend and now i can't get it to go on or off and the lens is stuck out?
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Tips for a great answer:- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.
Suggested Questions/Answers :
My lens on my kodak easyshare m580 digital camera is stuck open and as extended as it could be. i've dropped it and that's what made it do this. i cant turn my camera on or off but when it gets turned on the inside of the camera makes a rough noise and the lens wont go back inside.
... HP Photosmart MZ67 Digital Camera
My camera was dropped over the weekend and now i can't get it to go on or off and the lens is stuck out?
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Kodak EasyShare M863 Digital Camera
Lens Stuck Sony W55 outer lens got stuck since i accidentally dropped it on the floor,the lens is tilting to one side.I get access on screen when i turn it on...the lens tries to align itself but it fails...then i get the "turn the power off and on again" mesage and the process repeats...banging the camera didnt help!
If the lens is stuck out then you will find it is usually one of a few reasons.\015\012\015\0121. Check the batteries. (obvious I know).\015\0122. The camera has been dropped or knocked.\015\0123. The camera has grit or dirt i ... Sony Cyber-shot DSC-W55 Digital Camera
Lens Stuck My Lens is stuck on my Coolpix S200 and I'm getting the Lens Error message. I tried to push it back in like I read on here and it went partly in and now its completely jammed. I've only had my camera for about 4 months. Please help!! I'm hoping to fix it myself. i dropped my camera and now the lens wont come out. Everytime i turn on the camera it tells me to turn it off then on again. I've done it multiple times and it doesnt work. I tryed to push the lens in and out but it doesnt ma
YOU CANNOT REPAIR THIS SOPHISTICATED CAMERA YOURSELF!!\015\012I guess pushing the lens inside may have made the problem worse.\015\012I follow a rule- if you drop an electronic equipment and a problem occurs- it usually takes a profession ... Sony Cyber-shot DSC-S700 Digital Camera
Good Day. I dropped my Nikon Coolpix L16 camera onto a table. Since then when i switch the device on the lens goes out about a quarter and the goes back in and i get a lens error message. I noticed that when the lens goes out it bends to the right(looking from the top) and gets stuck by something. When i pull the lens a little to the left while switching it on everything works fine. A very small metal part came out of the camera. Any ideas? is it repairable?
HelloThe problem is that the lens has become stuck in the barrel\012 after dropping it. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\01 ... Digital Cameras
Stuck Lens I dropped my panasonic dmc fz1 digital camera. Now the zoom mechanism is stuck and the camera is basically a paperweight asking me to remove the lens cover (which is already removed). The lens wants to click into gear, but can't quite. Any suggestions beyond getting a new camera. So far I haven't even figured out how to take the lens housing off.
Hi,\015\012\015\012It seems that the lens is stuck.\015\012If you can repair it i have the repair manual, if not i can repair this problem, I'm not shure if i allowed to send our repairadress in the Netherlands we replaced a few gea ... Panasonic Lumix DMC-FZ28 Digital Camera
Nikon coolpix 5000 zoom lens is stuck in extended position when battery died. replacing battery I now get error message: Remove lens cap. but the cap is off- I cant get the lens to retract.
... Digital Cameras
E18 error on canon digital camera s200 powershot dropped it and now the lens is stuck halfway out/in The lens will not open, it was not dropped. I get e18 error.
Canon Powershot's error E18 has to do with the lens: If it appears on a black LCD with E18 written on the corner, it is mostly due to the lens getting stuck while trying to extend. The camera will beep a few times and the LCD will display a lit ... Canon PowerShot S200 / IXUS 178 Digital Camera
2yrs ago I my Tl205 hit my door gently the lens was stuck out I pushed it in now it wont turn on it gives me a green light sound then turns off immediately I have the ability to get to the menu screen & view pictures I just cant take them b/c the lens is stuck How do I fix this? plz help!
The gears have probably been knocked out of alignment in the lens, and it will require somebody with the experience to try and correct the problem. ... Samsung DualView TL205 Digital Camera
Stuck Lens I dropped my camera and the lens is now stuck, it will still take pictures but they are blurry. Is this fixable? It will zoom in slightly but turns off when I get to a certain point and is still blurry when zoomed. I've had it just over a year. It is a Samsung ES55 Digital Camera 10.2 Mega Pixel
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Samsung Digital Cameras
My son dropped my Sanyo camera, and now the lens is stuck out and when I turn it on it says "system error." I can't get the lens to come all the way out or go back in. It's stuck halfway and I can't do anything with it.
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Sanyo Xacti VPC-S60 Digital Camera
I dropped my Kodak EasyShare C330 when the lens was out and now I'm getting the error messages 12 & 22. I tried pulling out the lens because it was stuck and it caused the lens to now move around in the socket. The front part of the lens is also a little bit detached. I was wondering if there was anyway to fix this problem without having to pay for a repair shop or Kodak to fix it?
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Kodak EasyShare C330 Digital Camera
I mistakenly dropped my digital camera a few inches when the lens was out.When i tried putting it off to know if the lens would go back in,it didnt move so i forcefully pushed it back inside.Now, when i try putting it on ,the green light flashes,then goes off and the lens attempts to come out but its like its stuck or something pulls it back inside.from what i noticed the camera cant come on without the lens coming out.pls i really dnt know what to do
You've likely jammed the zoom motor in the lens. You're correct in thinking that the camera can't work without the lens out. With it being physical damage repairs wouldn't be covered under warranty so you either need to pay to have it repaired (if th ... Digital Cameras
I have a cannon camera, my boyfriend dropped it with the lens extended and now whenever I try to turn it on I get a message saying that there is a lens error and the camera will shut down. I have tried a couple of answers on this website, but most have to do with a lens that is stuck out, mine will still retract back and forth if you smack it on your hand. My problem is when you power it off and back on the error shows up and the lens will not extend then. Any suggestions are greatly appreciate
... Canon PowerShot SD1300 IS IXUS 105 Digital Camera
A friend dropped my camera its a casio exilim z1050 when taking a photo and the lens was stuck out, ive managed to push this in but now its stuck slightly out, its even on all edges its not stuck on an angle but even when i switch it on theres nothing it just beeps nothin shows on the screen and i cant view my photos with the play button even tho the battery has charge. can anyone help?
Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Casio Exilim EX-Z57 Digital Camera
Zoom error. My daughter dropped our camera. I get the same zoom error. The lens casing is bent and the lens is stuck open. I have removed the lens but can't seem to straighten it out. Can I order a new part?
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a profess ... Fuji FinePix F20 Digital Camera
Lens stuck a went swimming with my olympus 770 in a swimming pool and whn i got out everything was fine with it.it was only until later i noticed that when i wanted to take a picture the screen turned blank and the lens wouldnt close.is it anything to do with chlorinated water? it shouldnt be right cause the olympus promotes its durability.i can still view pics but cant seem to get the lens to close and take a picture.pls help!
My wife an I purchased an Olympus Stylus 770 SW for our son as a High School graduation present 1 1/2 years ago. About a month ago he said that his camera quit working so I asked him to bring it home on Christmas break. It had the same symptoms as th ... Olympus Stylus 770 SW Digital Camera
I have a nikon coolpix s3000 purple.it is 12 megapixels 4x wide zoom and 2.7 inch lcd-zoom was out-not kept in case-dropped on carpet on cruise ship maybe about 3 feet-get lens error-screen comes on but everything blurry-cant zoom or press shutter button but power light is green-left side of lens is raised up and i see slight gap in casing-right side is pushed down-dont know which side needs to match which side! does this mean that all the photos on my memory card are ruined-please advise-thanks
Your photos will not be affected by this fault. Just take the memory card out of the camera and read it with a card reader attached to the computer.Unfortunately the camera will probably need an expensive repair, or if that isn't economic ... Nikon Coolpix S3000 Digital Camera
My sony w55 camera lens is stuck. I dropped it and now the lens wont come out. How do i get it fixed and how much will it cost me?
HelloThe problem is that the lens has become stuck in the barrel\012 after dropping it. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\01 ... Sony Cyber-shot DSC-W55 Digital Camera
My Panasonic DMC-TZ3 lens cover gets stuck and won't open completely. It has been getting worse. If I CAREFULLY assist it, it will fully open. I don't remember any trauma, such as dropping the camera. I've had it almost a year and a half and the problem started about 6 months ago. I am going on a big trip in a week and need a reliable camera. Thanks! Bradley
Please see my solution to your problem on other peoples questions with the same problem. ... Panasonic Lumix DMC-TZ3 Digital Camera
I have dropped my camera and now the lens is stuck in the out position. When I switch the camera on, I get the Cybershot logo on the screen with the start up sound and then it powers down with the lens still out. Thanks Minka
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Sony Cyber-shot DSC-S750 Digital Camera
Digital camera i have a purple kodak easyshare m753 digital camera that i bought off of ebay and my problem is when my friend was looking through my pictures he accidently dropped it face first onto the lens and now the lens is stuck and it wont go in or out of the camera. so i was wondering if it can get fixed, and if so where can i send it and how much would it cost?
Hey brittaney89,\015\012 There is likely damage to the lens. There are many authorized repair centers. I would either contact the manufacturer and they should have a list of authorized repair centers in your area, or you could bring it ... Kodak Easyshare M753 Digital Camera
A friend dropped my camera on the weekend (a CASIO EXILIM EX-Z70) and the lens is definitely broken (it says LENS ERROR) and takes half photos (half black half normal image). The camera is still able to view images I had taken previously. Just wondering how much this type of repair costs, so I can look around and not get ripped off! Thanks
The repairing cost depends on the condition, the actual damage. And important is where you live. Because in some countries the labour is too high to fix the camera. ... Digital Cameras
WHEN I TURN ON MY COOL PIX S51 A LENS ERROR MESSAGE COMES ON THE SCREEN AND DOESNT ALLOW AN OTHER FUNCTION WITH THE CAMERA. THE LENS COVER IS STUCK OPEN WHEN THE MASSAGE IS DISPLAYED. IF I TURN THE CAMERA ON AND OFF A FEW TIMES THE COVER WILL CLOSE BUT THE ERROR MASSAGE REMAINS. IM NOT SURE WHY THIS HAPPENS AND IVE NEVER DROPPED MY CAMERA AND ITS ALWAYS STORED IN A FOAM CASE. I CANT AFFORD ANOTHER CAMERA RIGHT NOW, IS THERE ANY SOLUTION TO MY PROBLEM?
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Nikon COOLPIX S51 Digital Camera
LCD LENS WHEN I TURN THE CAMERA ON, THE SCREEN IS COMPLETE BLACK. I CHANGED THE BATTTERIES. I CAN TAKE A PICTURE AND VIEW IT ON THE COMPUTER, BUT I CANT SEE ANYTHING IN THE LENS OR SCREEN. I ASKED CANON WHO SUGGESTED THE LCD WAS CRACKED AND TO SEND IN FOR ESTIMATE TO GET IT REPAIRED. I ONLY HAD IT A YEAR AND IT HAS NOT BEEN DROPPED. DO YOU HAVE ANY SUGGESTIONS OR TROBLESHOOTING I CAN ATTEMPT?
Canon would appear to be correct with this diagnosis ... Canon PowerShot A530 Digital Camera