Having problems with your Nikon Digital Cameras ?

My camera says lens error and won't close the lens flush to the camera. can't do anything with it at all

Answers :

Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Repair Help & Product Troubleshooting for Nikon Digital Cameras

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

My camera says lens error and won't close the lens flush to the camera. can't do anything with it at all

Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Nikon Digital Cameras

The lens wont close and it keeps saying on screen "lens error restat camera" but when i turn it back on it doesnt do anything

Your lens frame - that which moves out when the camera opens is probable bent. Looking down at it from the top and sides, does it look bent? By grasping is firmly but not hard try softly to bend the lens frame in the opposite direction, carefully. ... Canon PowerShot A430 Digital Camera

Lens error I tried to turn off my camera, (Digital Ixus 60) and the lens froze halfway closed. When I tried to restart the camera, an error comes up on the screen, saying LENS ERROR, RESTART CAMERA. I had this problem before on this camera, but while it was still under warranty. I sent it to be fixed, but now it seems the problem isn't fixed. Is there anything I can do now?

The only thing is, is that it is past it's warranty. THE WARRANTY ONLY COVERS DEFECTS, AND FACTORY ERRORS. \015\012\015\012IF THE LENS DOESNT GO BACK IN, THEY CANT FORCE IT AND YOU PAY THE FULL COST OF THE ENTIRE LENS BEING REPLACED AND T ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

Lens Error! I dropped my camera on the floor, and now the lens wont open fully or close. The LCD says "lens error,restart camera." But even when I turn the camera off, it still happens. Its a Canon Power Shot A550. I need to find out how to fix my camera without breaking it some more.

Same problem. The lens is stuck in the zoom position. When the camera is turned on, the lens moves a just afraction like it want to fully open or close, then the camera beeps and prompts with the "Lens Error" Restart Camera. Solutions? ... Canon PowerShot A550 Digital Camera

I accidentally dropped it and now the camera lense wont work it tries to open and close but it just stays open and i cant take pictures or do anything the screen just says "zoom error" is it broken for good? or can it be fixed - thanks

Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Digital Cameras

Lens Error Hi, When i start my camera, (Normally lens will open) the lens open and immediatly it gets closed with a sound . and says "LENS ERROR" on the screen.and closes. but i can see and download photos which i have taken with that photo viewing mode. But i cant take any new photos Kindly Help me in this Thanks Aby

Firmware doesn't solve lens errors. that can only be solved by sending into repairs. Give them a call at 800-706-2534 and then keep choosing option 1. ... Casio QV-R3 Digital Camera

I have a canon sd780is and it says lens error restart camera. did not drop it or anything, just wouldn't close. lens will not close and camera does not function.

HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Canon PowerShot SD780 IS / IXUS 100 IS Digital Camera

My lens of my camera wont close and when i turn my camera on it says..."lens error, restart camera"

Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

Lens error i have a nikon coolpix l2 and i was taking a pic from a sunset. but after that, the lens wont retract or go back to its normal position when off. it just stuck and i cant do anything coz it says LENS ERROR. How can i solve this problem? please help thanks

I had the same problem....my problem was the lens was pushed forward and the third zoom was pushed back. so the lens is blocking the cover(thing that covers the lens) so push the lens back carefully with a cottom swab and pull the third zoomer thingy ... Nikon COOLPIX L2 Digital Camera

My lens is stuck part way open so my camera will not turn on it says lens error shutting down. Is there anything to do to reset the camera or get the lens to close.

Try the procedures in this tip. ... Canon PowerShot SD1100 IS Digital Camera

Hi my son dropped my digital camera while the lens was extended and now it wont retract and it says zoom error also the shutter wont open fully or close, the lens is at a slight angle and wont budge do i have to take it to get repaired or can i pull it apart myself thanks

HiIt helps to know the make and model of the camera, some cameras the lens is too fragile and we have never been able to repair them. Other models we have had a great deal of success repairing them. (Google: darntoothysam)One ... Digital Cameras

Lens ERROR! My friend droppd my camera and when i prssed the power button my lens wont budg and it says "ns rror, restaart camera" I cant find a reapir shop

HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Canon Powershot A1000IS 10MP Digital Camera with 4x Optical Image Stabilized Zoom

Lens error everytime i turn on my camera it says there is a lens error and i cant do anything

Hey Ryan Roos,\015\012 This message should mean there is something obstructing the movement of the lens (i.e. sand). You could try blowing compressed air into the side of the lens to try and dislodge whatever is in th ... Nikon COOLPIX S6 Digital Camera

Lens error my canon IXUS 860 IS is having a lens error problem. firstly, the lens cant retract back and when i try to switch it on, the screen will say 'lens error, restart camera' so how do i restart the camera?? i'm currently overseas and although my camera is within warranty, i cant possibly send my camera back to the original country for repair. is there any DIY method?? i'm an amateur at cameras so i do not wish to try any method that may further make the problem worse. thank you for your h

This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Canon IXUS V2 Digital Camera

Lens error When I first power on my camera, it tells me to retry power on. When I do, it says lens error and shuts down. The lens will extend and then close before the power shuts off, however it does not close fully. The protective shutter on the lens doesn't close completely. I have tried removing the battery and letting the camera sit for awhile hoping that the camera will reset, however this has been of no help.

Maybe the lens is stuck. ... Casio Exilim Zoom EX-Z80 Digital Camera

Lens I dropped my camera and the lens wont open or close and it says lens error. Please help! :)

Hi, \015\012Nikon L series is so delicate that repairing is hardly possible so you have to take it to nikon shop where it can be replaced by new one. I dont think anyone can help you either than Nikon.\015\012\015\012good luck... ... Nikon COOLPIX L2 Digital Camera

Om my display is the camera saying: lens error restart camera I put on my camera and now i cant get my lens get in and every time i set on the camera it is saying lens error restart camera. I have also loaded my battery. my mailadress

Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Canon Rebel XT / EOS 350D Digital Camera

Lens error When I turn the camera on it says "Lens error, restart camera," and turns itself off. When I turn it back on, the same problem occurs. The lens covers aren't completely closed, and the entire lens seems to be sticking out a little bit, like it didn't retract all the way. Please help! Thanks. Turn on the camera, camera shows a canon logo, then before turns off it said lens error, restart camera

\015\012\015\012I have a solution posted in doc "nikon s5 s6 lens cover error repair.doc"  uploaded on site http://www.esnips.com/web/papputatiyasStuff&n ... Digital Cameras

Zoom error Did you find a solution?? My camera says zoom error after dropping it, and the lens will not close all the way. Is there anything I can do?

HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a profess ... Fuji FinePix F650 Digital Camera

My camera lens wont close anymore and wheneva i turn the camera on and off it says system error and goes off again.

U can try to press the on and off button and put ur hands on the lens and try to push it in or push it out..\015\012maybe it will come out or go back in\015\012or twist it gently \015\012and try to do that.\015\012that happene ... Uniden UDC5M Digital Camera

Hi! My camera is saying focus error with (!) that in front of it and it wont let me take pics and the lens wont close. What does that mean and what do i do? Thanks in advance!

HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Fuji FinePix A800 Digital Camera

Dropped camera now lens wont close. It says lens

Hi,\015\012Remove the batteries and insert new batteries . Sometimes this may work but in your case the lens is stuck inside, or it will have been damaged . Nothing can be done other than taking to service center to get it repaired . \015 ... Canon Digital Cameras

Lens error when i go to turn on my camera it says "lens error" on the screen and wont turn on Lens is 'stuck' open. I get a 'lens error' and a grinding sound...then the camera turns itself off

Wheni go to turn on my camera it says"lens error"on the screen and wont turn on lens is "stuck"open. ... Nikon COOLPIX L3 Digital Camera

Lens Error. My Nikon COOLPIX L3 keeps on saying " LENS ERROR" and wont close up. Also it make some rattling noise when i press the on/off button or sometimes does it by itself. First the screen is bla

Try these procedures. ... Nikon Digital Cameras

My camera lens wont close and says system error s0042 konica revio kd-310z

\012\012try these:-\012\012connect it to pc and on it\012vaccum the barrel of lens\012changing mem. card and batt. for 2min.\012 ... Konica Revio KD-310Z Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.5928 seconds