Having problems with your Panasonic Lumix DMC-FX9 Digital Camera ?
Lens will retract in out as camera is turned on and off but when the camera is off the lens stays out
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Tips for a great answer:- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.
Suggested Questions/Answers :
I have the same problem with my Lumix DMC-TZ3 lens error states "Turn off camera and then turn back on" Though my lens tries to adjust then stops. The power stays on with the error message. Til I turn it off .The lens still does not retract. Now when I turn it back on the lens will do the same thing. I don't think its the lens. How would someone repair or replace firmware. Can it be done over the net?
Of course it's the lens. Try these:\012Fixing a Lens Error on a Digital Camera\012\012This has to be THE most ... Panasonic Lumix DMC-TZ3 Digital Camera
Same problem "Hello pros I need help. The lens on my digimax cyber 530 will not close(retract) completely when I turn off the camera. When I turn it on it gives a 'whirr ing' sound and then auto shuts off. Out of desperation I have manually 'pulled' out the lens. it stays that way until i turn it off and it retracts only halfway. Can anyone help this senior? thank you kindly" I have the exact same problem with this person. And the solution you gave is not that useful,since I'd have to p
I had that problem too. you have done the right thing by pulling it out fully, but now you need to gently and i mean GENTLY push it back in. this should work\015\012\015\012bye ... Samsung Digimax D53 Digital Camera
Canon ixus 09is Turn camera on - yellow light appears - camera makes noises like its ready to go - screen doesnt work and it takes a few goes to turn it off. Even when the lens eventually retracted and stayed shut the yellow light stays on and the camera got very hot
... Canon IXUS 90IS Digital Camera
Hi I have a Samsung L100 Digital camera. I was using it last night to make a movie, I finished the movie and than viewed the movie when I was done. I pressed the button to turn the camera off, well the lens stayed out and didn't retract and now when I try to turn the camera on the blue light comes on and than it beeps 3 times and turns off. I've checked the battery life and its full, right now I have it charging to see if anything changes >.> but I don't think it will. If you have any input it w
Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Samsung L100 Digital Camera
My camera won't stay on. It turns on and lens goes out and adjusts and then retracts in and camera turns off. I am in the process of taking it apart to figure it out but unless it is a problem of the screws needing to be tightened I don't know what to do next. Can you help me or refer me. I bought this camera used and really like it and want to keep it if I can. I have had so much trouble keeping digital cameras working. Thanks
The problem you are facing is most likely to be lens related. Perhaps it is not able to extend fully and hence retracing and turning off. The cause may be a mechanical obstruction. However before we try anything else, remove the battery hold for 1 mi ... Pentax Optio E30 Digital Camera
When you turn on the camera to take pics the lens will come out and then beep and lens retracts back in and the camera powers off.Power stays on when you view the pics on the memory card.Is this a easy fix or expensive fix?
Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Casio EXILIM EX-Z1000 Digital Camera
The lens on my Olympus m760 camera is stuck in its out position. Even When i turn my camera off or take the battery out, the lens stays fully zoomed out and makes a funny noise like its tyring to retract. Please help.
This is probably caused due to a fall or so.. try to technically have a 360 look at the sides of the lens were at one instant u will notice a slight droop.. now u have to carefully push the lens in carefully with **** like motion for which a click no ... Olympus Digital Cameras
My FE-360 keeps shutting down with the lens stuck out. When you try and turn it on you can hear the lens trying to retract but it stays stuck out and the camera makes a bleeping sound. I have noticed that if i open and close the battery cover whilst it is making this bleeping noise, the screen comes to life. All of the menus can be accessed and options changed but the picture seen on screen is very poor quality and the camera will not take a picture. As soon as you press the capture image butt
Your camera has a lens error, this\015\012 is such a common fault that I hop ... Olympus FE-360 Digital Camera
Lens will retract in out as camera is turned on and off but when the camera is off the lens stays out
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Panasonic Lumix DMC-FX9 Digital Camera
Lens error When I turn the camera on it says "Lens error, restart camera," and turns itself off. When I turn it back on, the same problem occurs. The lens covers aren't completely closed, and the entire lens seems to be sticking out a little bit, like it didn't retract all the way. Please help! Thanks. Turn on the camera, camera shows a canon logo, then before turns off it said lens error, restart camera
\015\012\015\012I have a solution posted in doc "nikon s5 s6 lens cover error repair.doc" uploaded on site http://www.esnips.com/web/papputatiyasStuff&n ... Digital Cameras
When I power up the camera the lens opens and immediately retracts and the camera shuts off. I've attempted to push every button while turning on the camera to no avail. I also held onto the lens when it opened. Though the lens remained extended, the camera powered off. When I turned it back on the lens retracted and the camera powered off.
Have you made sure that the batteries are LiIon and fully charged? I had a similar problem with a Kodak Easyshare camera that required the higher voltage LiIon battery pack rather than alkaline AAs which will fit in there but is not exactly right. ... Kodak EASYSHARE M763 Digital Camera
My kodak easyshare m1063 camera has a nwly charged, new battery, and the camera wont turn on and stay on. The lens comes out and retracts immediatley and shuts down!
... Kodak EASYSHARE M1063 Digital Camera
Lens Stuck Sony Cybershot DSC--P73 My wife dropped this camera and now the lens is stuck. When I turn on, the screen just stays black with the word Access and then instructs me to turn off camera, and turn back on. I am able to pull the lens out manualy, but it just stays stuck there also. Please help. this has been a great camera. Thanks
Same problem guys!!! LENS HAD GOT STUCK - ABOUT ONE THIRD OUT after a knock. After lots of playing, and tapping and batteries in and out tried the whole twisting and pulling thing whilst turning off and on.\015\012\015\012After a few minu ... Sony Cyber-shot DSC-W50 Digital Camera
Lens stays open, won't retract when camera turned off
If your camera is still under warranty, the best thing you can do\015\012is to take it to the nearest official Canon repair shop and Canon should\015\012fix it for free.\015\012\015\012If your camera is out of warranty, or i ... Canon PowerShot SD550 / IXUS 750 Digital Camera
The lens stays locked even when i turn the camera on.. the pictures i take are all black.. the lens retract but still closed.. the display is all black and the pictures are all black... other features are working i just can't take any pictures or videos.. how do i fix it?
... Pentax Optio S7 Digital Camera
Panasonic, DMZ8-Lumix--Lens stays out when turned off and will not retract. Sceen says to remove lens cover but cover is not installed. Camera does not work at all due to this issue.
... Panasonic Lumix DMC-FZ8 Digital Camera
I have a Canon Powershot S3 IS and I was looking at picture I had taken and the lens was retracted. I switched to the camera mode and the lens started to come out and hit my leg and stopped half way. The lens went dark. I turned it off to retract the lens and then turned it back on. The lens came all the way out but the screen is still black and I could feel the camera and just barely hear it making the noise it makes when the lens is coming out but it was already all the way out. I switche
Format ur memory card ....and replace the cells.....might work...contact the customer care for help ..they mightr be able to fix it ... ... Digital Cameras
When I turn on my camera the lens will wind in and out making a clicking noise. The light will stay red and won't turn to green and the screen will stay black. when i turn the camera on the lens extends,it starts clicking, stays black and i cannot take pictures
Exactly the same with mine.\015\012I dont know whats up with it.\015\012I have the FE -310. ... Olympus FE-210 Digital Camera
I have a samsung 860 digital camera ang my problem is the lens... the lens is still retracted even its turned off... before it happened the camera have a low battery.. and when i charged the battery for several hours and i put it on the camera... it works but the shots are blurred and when i turn it off again the lens was still retracted and not coming back... what can i do for this? please help me. tnx
This may be similar to another solution posted. Try heavy duty batteries - I used ACDelco Super Alkaline, but any brand of "heavy duty" AA should work. Make sure battereis are not cold; low temp causes any battery to lose power. If fresh heavy dut ... Samsung S860 Digital Camera
Lens error when trying to power on camera. no dirt in lens. lens extends buzzes retracts and turns and then repeats before fully retracting. Can see camera focusing while cycling and retracting. lens error appears on screen at end of cycle. tried tapping camera and lens body to dislodge dirt as well as compressed air on lens body without success. any ideas?
HelloThe problem is that the lens has become stuck in the barrel\012 after dropping it. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\01 ... Nikon Coolpix S210 Digital Camera
When camera is turned on, screen goes white with comment "please turn camera off adn then on again", lens won't retract or will retract, but opens up again after camera turned off...
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Panasonic Lumix DMC-LS80 Digital Camera
I have a casio exilim EX-Z200. it turned off with the lens partly exposed. it would not retract fully. i tried turining it on but it turns off again with the lens still partly retracted. it makes a somewhat like vibrating sound when the camera tries to retract the lens (while it turns off by itself). i cannot also view my photos since it won't turn on. i tried turning it on-off, removing battering and sd card and pressing the on/off, green and red buttons at the same time but none of these wo
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Casio Exilim EX- Z200 Digital Camera
Batteries are fully charged. I can turn my camera on and look through my pictures, go through all the menus, etc., but as soon as I hit the button to take a picture, the camera just shuts off. I can immediately turn the camera back on, but it makes a strange clicking sound before it turns on. My lens is stuck out because even if I turn the camera on and turn it right back off manually, the lens does not retract. The camera was purchased in winter of '08 and I've had no problems whatsoever with i
Possible that the shutter or the focus mechanism is faulty and will need to be opened. Only if you are competent must you attempt to remove the camera as the mechansim and circuit will be delicate which needs experience. Ohter wise the best option is ... Digital Cameras
Lens Retraction I've had my PowerShot for seven months and yesterday, after taking a picture, my friend turned the camera off and the lens structure did not retract nor did the cover go over the lens. When I turn it on now, it says "Lens error. Restart camera." but it won't seem to fix itself. What should I do?
Since your camera should be still under warranty, best thing will be to conntact to the appropriate factory service center for correction of the problem.\015\012\015\012Good luck! ... Canon PowerShot SD600 Digital Camera
Camera was on, working fine. When powering off, telescoping lens did not retract so lens remained extended just a bit with lens cover open. Waited a few minutes, turned it back on and I get the "access" display message then the beeps and (turn power off and back on) message. While off, I have removed the battery, replacing it with a fully charged spare and it still does this. The lens tries to telescope a little bit and retracts a touch, but I can't get the camera out of this mode. Can it be res
Your problem may be due to corrosion on the battery contacts inside the camera\015\012which can prevent the full power of the batteries from flowing into the\015\012camera. Try this free fix before you do anything else: remove the batteries and wip ... Sony Cyber-shot DSC-W55 Digital Camera