Having problems with your Panasonic Lumix DMC-FZ20 Digital Camera ?

Lens won't extend. Turning the camera to any photo mode causes the camera to display a message, saying to turn it off and on again.


Answers :

Fixing a Lens Error on a Digital Camera
\015\012
\015\012This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\015\012The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
\015\012A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\015\012Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\015\012The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\015\012Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\015\012Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\015\012Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\015\012Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\015\012Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
\015\012Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\015\012Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\015\012Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Repair Help & Product Troubleshooting for Panasonic Lumix DMC-FZ20 Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Lens won't extend. Turning the camera to any photo mode causes the camera to display a message, saying to turn it off and on again.


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Panasonic Lumix DMC-FZ20 Digital Camera

When in a record mode LCD says to "Please Turn Camera Off and then On Again". The lens retracts and then extends again but this message reappears whenever the camera is turned off and then on again. Can still view previous pictures but cannot take pictures. Any ideas what might be causing this message to appear?


You are experiencing a media miscommunication. This due to low or incorrect amount of voltage to the cameras coding circuits.Take a Q-Tip "dampened" with rubbing alcohol and clean inside the battery compartment well. Do the battery contacts and the c ... Panasonic Lumix DMC-FX500 Digital Camera

My DMC_FX500 When in a record mode after about 10 seconds the LCD comes up withe the message ... "Please Turn Camera Off and then On Again". The lens retracts and then extends again but this message reappears whenever the camera is turned off and then on again. Can still view previous pictures I Can take pictures within that 10 seconds Only. Any ideas what might be causing this message to appear? I Have "dampened" a cotton earbud with Isoproply alcohol and cleaned inside the battery comp


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Panasonic Lumix DMC-FX500 Digital Camera

Camera was on, working fine. When powering off, telescoping lens did not retract so lens remained extended just a bit with lens cover open. Waited a few minutes, turned it back on and I get the "access" display message then the beeps and (turn power off and back on) message. While off, I have removed the battery, replacing it with a fully charged spare and it still does this. The lens tries to telescope a little bit and retracts a touch, but I can't get the camera out of this mode. Can it be res


Your problem may be due to corrosion on the battery contacts inside the camera\015\012which can prevent the full power of the batteries from flowing into the\015\012camera. Try this free fix before you do anything else: remove the batteries and wip ... Sony Cyber-shot DSC-W55 Digital Camera

My Panasonic Lumix DMC-TZ2 camera has a blurred display within 25 seconds of being turned on when in any mode other than playback. When the display blurs, it quite quickly becomes unviewable, and if I try to take a photo, an error message saying WRITE ERROR PLEASE CHECK THE CARD shows on the screen. The card seems fine and pictures I took before today all look good, both on the display and in a computer. Is there any fix, or do I need a new camera?


This is a problem with the camera lens and yes this can still be fix but you need to have it check on a service center but that price will not be cheap so if I may suggest it will be better to get a new camera..... ... Panasonic Lumix DMC-TZ2 Digital Camera

About a week ago I turned on my Lumix TZ5 and in the screen displayed this message: "please turn camera off and then on again. I have taken the battery off and I have charged, but the message still displays. When I turn the camera on, the lens extends to the maximum but when I try to use the zoom the camera doesn?t respond. Then if I turn it off the lens stays out. Any idea? Thanks in advance. P.


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\012\012\012\ ... Panasonic DMC-TZ5 Digital Camera

Hi. When i turn on my camera, it appears on the display a message that says, turn the Power off and on again... Please tell me how do i reset it like brand new, cause is not working. Thanks. Sergio Orozco.


Your camera has a lens error, this\015\012 is such a common fault that I hope you don't mind me pasting my stock \015\012gen ... Sony Cyber-shot DSC-W50 Digital Camera

Hi, I have a panasonic Lumix, DMC-FS5 digital camera. When I turn the camera on and it's on 'photograph' mode, a message keeps appearing after a couple of seconds saying: "please turn camera off and then on again". I get the same message everytime and am unable to take any photos or even access the menu options. There are no problems when the mode is set to 'playback' mode. The images are still there and I can scroll through, as well as access the menu.


Hi,I had this same problem. I have just pulled the lense (not with any major strength) when it was fully extended. This seems to have solved it for me!! ... Panasonic Lumix DMC-FS5 Digital Camera

Hi I have panasonic Lumix DMC-FZ20 and when I start camera on the display it come with message "plz turn camera off and then on again." But it dont really do anything when restart occurs. It keep showing same message. Although it allow me to see old pics when started with play mode but dont start if the message has already on display. Moreover, when this message is on it wont allow me to work with any of the camera function including zoom in/out. . . Many Thanks . . .


Usually when this message pops up it indicates the lens position is jammed, you will need a camera technician to assess the item for repair cost. ... Panasonic Lumix DMC-FZ20 Digital Camera

Optio E10 When I turn my camera on I get an error message that says "memory card error", I purchased a new memory card but still get the same error message...any suggestions? I have the exact same problem with my Pentax Optio S7. I turn on the camera and it displays the message Memory Card Error. I have tried several new cards and get the same message. There is an option on the menu to format a card, but you can't access the menu if you have the card installed. It takes great pictures without t


HelloOK, if the memory card itself is locked, you might \012sometimes get this error code. All you need to do is to take out the \012memory card and switch the lever on the left side to the unlock. ... Pentax Optio S7 Digital Camera

Hi, I own a Sony Cybershot camera, and it has been giving a few problems as of this week. The lens keep re-adjusting in and out when I turn the camera on to take pictures. It however responds just fine when in picture-view mode. There is a screen prompt that says 'Access' when the camera is turned on, as well as the message 'turn off camera and start again'. I do not think that the camera had fallen at any time, and it is just under a year old. Thanks a lot for your response, Sarah.


... Digital Cameras

Faulty d40x hi i bought a d40x off ebay the other day and couldnt wait to start snapping.... problems: - The error message "initialization error. Turn camera on and off again" appears. Upon turning the camera off and on again, the same message appears. After several times trying it still does not work. Also, the menu screen appears, and just keeps flicking from menu to menu constantly. As well as this, on the playback mode, the picture of the image displayed keeps zooming in as far as


I would start by looking at all of the push buttons on the camera. One may be stuck down. ... Nikon D40x Digital Camera

Access Message Whenever I turn the DSC-W70 on it displays a black screen and the word "Access." At the same time the lens extends and retracts, however unlike some of the other problems people are having, the lens is not getting stuck. Also I also notice a faint clicking/buzzing sound from within the camera when the lens is still and not retracting/extending. After about 10 seconds it begins to beep and displays the message "Turn the power off and on again." I am able to view previously taken ph


Could not believe it but it worked for me as well. First time I see that a good smack makes it work ... Sony Cyber-shot DSC-W70 Digital Camera

Access Message Whenever I turn the DSC-W70 on it displays a black screen and the word "Access." At the same time the lens extends and retracts, however unlike some of the other problems people are having, the lens is not getting stuck. Also I also notice a faint clicking/buzzing sound from within the camera when the lens is still and not retracting/extending. After about 10 seconds it begins to beep and displays the message "Turn the power off and on again." I am able to view previously taken ph


This is a hardware problem. Your simptons is tipical of a lens position sensor being faulty.\015\012\015\012There is however nothing you can do yourself. Contact your nearest Sony dealer and take the camera to a Sony service centre. ... Sony Cyber-shot DSC-W50 Digital Camera

When I turn on my Lumix DMC-FS3 Camera the lens tries to go out but it does it half way, then it goes in and the action is repeated about three times. Then there is a message on the display that says "Please turn off your camera and then turn it on again". I do that and the process repeats. Thank you.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Panasonic Lumix DMC-FS3 Digital Camera

I turn on my Panasonic DMC-FX8 camera and it softley buzzes and clicks. Then I get a message on the display saying to turn the camera off then turn it on again. The battery is recharged. Any ideas?


The lens stuck, you need send it for repair. It’ll be a lot of money for replacing the lens. Is it still under warranty? ... Panasonic Lumix DMC-FX8 Digital Camera

Panasonic DMC-FX33 has operated perfectly for 3 + years. Suddenly, when turning on, camera displays message "Please turn camera off and then on again". Lens cluster 'twitches' but does not extend out. Battery is fully charged; camera has not been dropped, jarred, etc.


Hello. If you suspect this is a lens problem ,I agree. I've had good results tapping the camera into the palm of my hand while its trying to open. Also try conecting your transfer cable to the camera and then press the power button, this keeps the vi ... Panasonic Lumix DMC-FX3 Digital Camera

When I turn on my panasonic digital camera DMC-LZ7 (with fresh batteries) it attempts to focus but cant then displays a message saying "turn off camera and turn back on again". If i do this, the same problem appears


Looks like a problem with the CCD sensor. Try removing batteries, and SD card for 5 minutes. Replace new batteries and try again.If issue persists, you will have to get the piece serviced. ... Panasonic Digital Cameras

The lens on my sd600 won't open when I turn the camera to picture taking position. Screen goes black and message says ''lens error, restart camera''. I have to go back to view mode and then turn camera off and on again in order for partially opened lens to retract fully and close.


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Canon PowerShot SD600 Digital Camera

I have a cannon camera, my boyfriend dropped it with the lens extended and now whenever I try to turn it on I get a message saying that there is a lens error and the camera will shut down. I have tried a couple of answers on this website, but most have to do with a lens that is stuck out, mine will still retract back and forth if you smack it on your hand. My problem is when you power it off and back on the error shows up and the lens will not extend then. Any suggestions are greatly appreciate


... Canon PowerShot SD1300 IS IXUS 105 Digital Camera

Malfunction Hi there,i do have this message displayed when i turn the camera on.It says please turn camera off and then on again.i have tried several times,even removing the battery and memory card for a while.im puzzled and dont know what to do.please help


You guys all have lens faults which can not repaired without any experience on repairs. camera should be sent into a panasonic repair centre. ... Panasonic Lumix DMC-FX3 Digital Camera

Error message When I turn my camera on in pic/video mode it says 'TURN THE PWER OFF AND ON AGAIN' I do... and it just keeps saying it. Any help??


I tried all of this too and then i read that the problem lies with the silver circle shutter on the front. I started trying to find a screw driver to take the thing apart and couldnt find one small enough so i gently moved it up with my finger and th ... Sony Cyber-Shot DSC-T33 Digital Camera

When I turn my camera on a message says lens error 16 and shuts off, if i want to take a picture. If I put the camera in play mode to review pictures its says lens error 21 but lets me look at the pictures.


This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Sanyo VPC-E760 Digital Camera

Lens error Hello, my son has a Nikon Coolpix L11 camera. Today he took it to school for the last day of class to get pictures of his friend. He says that when he took the camera out of his pocket, he noticed that the lens was half extended and open. When he turns the camera on, the lens assemply does nothing and the lcd displays a lens error. We have attempted removing the batteries and even trying fresh ones, but to no avail. I'm leary to open the camera without knowing first what I need to


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Nikon Coolpix L11 Digital Camera

When i try to turn my camera on it says "lens error, restart camera" but when i try to restart the camera it just repeats the error message. Ive plugged the camera into the computer, I've tried taking out the battery and memory card nothing changes. the lens will not extend or open"


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you wi ... Canon PowerShot SD1100 IS Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.6180 seconds