Having problems with your Panasonic Lumix DMC-FZ8 Digital Camera ?

THe zoom of my Panasonic Lumix DMC-FZ8 comes out when you turn it on and goes back in so the lens can be capped when you turn it off. However it is stuck in the extended position when the Cameras is turned on and won't budge or respond to the focus button. HELP! Jim Thank you.


Answers :

This is actually an extremely common problem with digital camera. This can be caused by two things, 1. The zoom gets caught up when extracting in or out
2. An all-to-common need for a firmware upgrade

Panasonic will fix it for $50, otherwise you may be able to get the firmware download from them or other websites.
I hate to be the bearer of bad news but it seems like your lens has been jammed, this could happen from one of two things, either some particulate got stuck in the actual sheath of the lens and jammed it (this is pretty unlikely but I've seen it happen). The more likely of the two is a mechanical malfunction. In this case the actual lever inside that pushes the lens out has seized up and needs professional attention. Actually in both cases I would say you need to have it looked at. There is a good chance it's still covered under warranty so please give Panasonic a call at 1-800-211-7262, I think they have 24 hour service. If you'd like to just locate a service center near you use this link:

http://www2.panasonic.com/consumer-electronics/support/Contact-Us.4

I think they will probably have you mail it in so that they can fix it for you for free. Please do not try to force the lens to move as this can seriously cause long term damage. The situation you are experiencing can be fixed fairly easily by an experienced service technician.

Sorry we couldn't help more, please give Panasonic a call and they will get you fixed up for certain.

Thank you for your patience and understanding,

Tim G
Repair Help & Product Troubleshooting for Panasonic Lumix DMC-FZ8 Digital Camera

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