Having problems with your Pentax K10D Body Only Digital Camera ?

Crack in Pentax K10D body

\015 Hello, \015\012My Pentax K10D, which I bought only 4 months back, had a flash-unit that wasn't working, so I brought it back to my dealer. \015\012After the max. repairtime was over I decided to call the dealer, and\015\012then they came up with a picture of a body with a crack in it (see\015\012attached picture). It is obvious such damage can only occur after a\015\012severe accident, by falling or. And I believe the K10D is a very\015\012solid-build camera. I am absolutely sure my camera has never\015\012experienced an accident that could produce a crack like this, as I\015\012treat it with as much care as possible. I have stated that this damage\015\012may have happened while my camera was in the hands of my dealer or the\015\012company that is supposed to do the repairing. \015\012Now I am trying to figure out if the repair of my camera can be done under garantee, or under insurance (mine or my dealers'). \015\012But my question is: I would like to know if it is even\015\012possible to repair such a crack in the body of a camera without any\015\012trace, or at first sight hidden consequence. Will my camera ever be in\015\012the condition that it was when I bought it? Does anyone have experience\015\012with such a problem? \015\012Thanks for your attention, and your reaction. \015\012Marcel, Amsterdam, The Netherlandsmail me: [email protected]\015

Answers :

First you should only have submitted it for repair after getting the dealer to sign a document detailing all visible defects. Othewise you are just arguing over whether the camera was damaged before sending it away for servicing.
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\015\012It would be the dealers resposnibility to make sure tha camera was taken care of during the repair, even if the damage was not their fault. It is up tho them to make sure that the repair is carried out satifactorily. They should take it up with their repairer if they have a problem. It should be a Pentax approved repaired for such a recent model, so this should not be a problem for them.
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\015\012Getting them to sign a description as outlined, will also protect the dealer. (And the repairer) as this will hlp establish that the camera was OK when they sent it to the repairer, but they must ensure that it is delivered to the repairer in the same condition, so if sent by post it is their respinsibility to make sure it arrives in good condition. (Often the repairer arranges whipping though, so that they can ensure that the service is adequate. Trust me, some of the things I get in for repair are applaingly packed,)
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\015\012To rectify the problem the body panel will need replacing and this will mean the part will need to be ordered from Pentax. It won't be cheap, but that should not be your problem. You did not cause the damage.
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\015\012This damage alone though should not prevent the camer being used, as this is quite a robust camera designed to take rough handling. That is not however the point.
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\015\012If you cannot get the dealer to admit responsibilty, then unfortunatley there is little you can do except contact Pentax directly with a complaint. To sell new Pentax cameras they must be a licenced dealer, and Pentax can use this to apply pressure if they think that you have reasonable cause for complaint.
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