Having problems with your Pentax Optio A10 Digital Camera ?
The lens won't retract after I shut off the camera. It now will not turn on
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Tips for a great answer:- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.
Suggested Questions/Answers :
Sanyo E1075 Digital camera was drop while turned on . One picture was taken then camera shut off not retracting the lens. Lens is still not retracting and camera wont turn on.
Without opening the camera. I can say there might PCB contents broken or lens barrels problem ... Digital Cameras
My samsung TL220 camera's lens got stuck and wont retract and everytime i try turning on the camera it shuts off immediately. Please help on how to retract the lens and gt my camera to work again.. thank you
... Samsung DualView TL220 Digital Camera
My cam i have the white easy share v803 camera;; && one day i went to turn it on && it turnd on but then it shut off && the lens didnt retract;; it has a fully charged battery;; i can go to my favorites to view my picture but the camera wont turn on;; i want to replace my camera but it was given to me as a gift so i dont have the reciept but i have the paper that came with it when it was shippd incase of return
Hey jo-dee,\015\012 I am assuming this camera was purchased on BestBuy.com because it was shipped to you and the paper you have is most likely the invoice. Digital cameras have a14 day return/exchange period, and if th ... Kodak V803 Digital Camera
When I power up the camera the lens opens and immediately retracts and the camera shuts off. I've attempted to push every button while turning on the camera to no avail. I also held onto the lens when it opened. Though the lens remained extended, the camera powered off. When I turned it back on the lens retracted and the camera powered off.
Have you made sure that the batteries are LiIon and fully charged? I had a similar problem with a Kodak Easyshare camera that required the higher voltage LiIon battery pack rather than alkaline AAs which will fit in there but is not exactly right. ... Kodak EASYSHARE M763 Digital Camera
Work issues my camera makes 3 beeps then shuts off !!!!!! I tryed to use gentle pressure with the camera face down on a towel covered table and turn on to see if the camera tries to retract the lens. it still wont work!!!!!!!!! AHHHHHH SAVE MEEE!!!!!!
Jammed or off the track, try rotating the lens if it rotates out, maybe the middle coller part, or take it apart and see if you can see the fault. No other options, sorry. SO many lens problems with this design, too bad. ... Samsung Digimax S500 Digital Camera
My kodak easyshare m1063 camera has a nwly charged, new battery, and the camera wont turn on and stay on. The lens comes out and retracts immediatley and shuts down!
... Kodak EASYSHARE M1063 Digital Camera
Camera lens is stuck out and wont retract. Camera will not turn on. It will charge but even though it seems to be fully charged it still wont retract the lens and turn on.
Your camera has a lens error ... Kodak EasyShare M1033 Digital Camera
Batteries are fully charged. I can turn my camera on and look through my pictures, go through all the menus, etc., but as soon as I hit the button to take a picture, the camera just shuts off. I can immediately turn the camera back on, but it makes a strange clicking sound before it turns on. My lens is stuck out because even if I turn the camera on and turn it right back off manually, the lens does not retract. The camera was purchased in winter of '08 and I've had no problems whatsoever with i
Possible that the shutter or the focus mechanism is faulty and will need to be opened. Only if you are competent must you attempt to remove the camera as the mechansim and circuit will be delicate which needs experience. Ohter wise the best option is ... Digital Cameras
The following is not a battery problem and the camera has not been dropped. It worked normally, I turned it off, and the next day when I turned it on, here's what happened -- and has happened consistently since then: I turn the camera on. The lens extends fully. I hear 4 distinct buzzing sounds from within the camera. The LCD flashes with an image for a split second. The lens retracts fully. I hear 3 beeps from within the camera. The camera shuts itself off. All this happens in not more
Your camera has a lens error. This\015\012 is such a common fault that I hope you don't mind me pasting my stock \015\012generic answer below. ... Casio EXILIM Card EX-S770 Digital Camera
Lens error I have an ixus 230 HS - I turned it on the other day & I must have bumped the lens or something, as it shut down. The lens stayed out though & wont close, when i turn it on it starts beeping at me & "Lens error, Will shut down automatically. Restart camera" comes up on the screen, it then shuts down again. I have removed the battery & the memory card, but to no avail.
... Canon Digital Cameras
My camera just fell over, not from too far maybe 6 inches max and now when I try to turn it on it beeps three times, the light blinks red and it shuts right off. also, the lens wont retract back in
Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Polaroid i531 Digital Camera
How do i fix the system error (focus) message on my lumix zs1. the lens wont retract when shut off, either. can't focus nor take photos, and the camera displays a message to turn it off and then back on again
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Panasonic DMC-ZS1 Digital Camera
Lens Error Once I turn on my camera, I get the regular screen mode and before I can take a picture it says lens error and turns off the camera. The lens comes out all the way once turned on and retracts once it shuts down.
Try the procedures in this tip. ... Pentax Optio 60 Digital Camera
I have a canon ixus 900Ti. I turned it on yesterday and the lens came out as normal. when i went to take a pic the camera shut off but the lense never retracted. when i turned the camera back on the splash screen came on, followed by a series of beeps and then and error message saying "lens error, restart camera". restarting has not solved the problem. its like the lens is stuck out. hope you can help Regards Liam
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Digital Cameras
When I turn the camera on, the lens extends, makes a few noises like it is trying to retract the lens. The viewer shows nothing - like the lens cover is on. When I push the power button to shut it off, it makes the noises again and shuts off but does not retract the lens. The battery is fully charged.
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Olympus FE-220 Digital Camera
The lens doesnt close and when i turn the camera on it bips three times and the screan shuts off. the lens wont close.
The batteries need to be changed. The digital batteries sold at the stores die out too fast. I had this same problem. In result, I purchased rechargeable battieries. ... Samsung Digimax S500 Digital Camera
We have a Panasonic DMC ZS3 camera that has been working fine until now. We are on the North West coast of Costa Rica. When you turn the camera on, the lens, which was out when shut off, goes in, then comes back out. The camera screen tries to focus, then goes to a blank screen and says "SYSTEM ERROR (FOCUS). When you shut it off, the lens does not retract.
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Panasonic Lumix DMC-ZS3 Digital Camera
Not responding i was in the middle of taking pictures and my camera shut down. thge screen is black and the lens didn't retract. i've tried replacing the batteries, plugging it in the computer, and trying to turn it on repeatedly. the camera willl not respond nat alll and now i cannot only not turn on the camera but get the lens to go back in place
The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try:\015\012\015\012 ... Canon PowerShot A530 Digital Camera
Same problem "Hello pros I need help. The lens on my digimax cyber 530 will not close(retract) completely when I turn off the camera. When I turn it on it gives a 'whirr ing' sound and then auto shuts off. Out of desperation I have manually 'pulled' out the lens. it stays that way until i turn it off and it retracts only halfway. Can anyone help this senior? thank you kindly" I have the exact same problem with this person. And the solution you gave is not that useful,since I'd have to p
I had that problem too. you have done the right thing by pulling it out fully, but now you need to gently and i mean GENTLY push it back in. this should work\015\012\015\012bye ... Samsung Digimax D53 Digital Camera
Zoom lens will not retract- camera turns on and off but nothing changes and it wont take pictures. When I turn it on the lens clicks but does not move. The camera keeps telling me to turn it on and off again but nothing different happens when I do. The battery is fully charged and it was working fine. Does it have a reset button? If so where?
Hi,This is a common Error. There is NO Reset Button. If under Warranty, send the Unit for Repair. Unless use the below techniques, if that could help.There is no point in Getting it Repaired by a tech it would cost you more than $100.If y ... Sony Cyber-shot DSC-W80 Digital Camera
I have a FE4010 camera. Whenever I try and turn on the camera, the lens barrel comes in and out 3 times and then retracts and the camera shuts off. I assume it is sand because after using it in somewhat sandy conditions this happened. I've tried tapping and twisting when I can hold the lens and stop it from retracting, but nothing works. Any ideas besides taking it apart?
HelloThank you for using FIXYA!!!This\012 is a suggestion. If you do not feel comfortable trying it, you will need to ... Olympus FE4010 Digital Camera
Lens Error My cameras battery was low but I kept taking pictures until the camera shut off by itself. The lens didn't retract all the way and now when I try to turn my camera on it makes a clicking noise like the lens wants to move but it doesn't and on the back screen it states a lens error. I am not sure how to resolve this problem I have charged the battery and taken it out. I unfortunately do not have the manual on me.
I have exactly the same problem with my camera, except there is no error message - just the screen is off (bat is full). i cant find a soultion anywhere in the manual or online. Any help on this would be much appreciated. ... Casio Exilim EX-S500 Digital Camera
I have a cannon camera, my boyfriend dropped it with the lens extended and now whenever I try to turn it on I get a message saying that there is a lens error and the camera will shut down. I have tried a couple of answers on this website, but most have to do with a lens that is stuck out, mine will still retract back and forth if you smack it on your hand. My problem is when you power it off and back on the error shows up and the lens will not extend then. Any suggestions are greatly appreciate
... Canon PowerShot SD1300 IS IXUS 105 Digital Camera
Fujifilm finepix AX550 camera lens wont retract and camera keeps saying turn on and off again
... Fuji Digital Cameras
Photosmart r727 camera wont turn on. It begins to power on, then the lens wont open and it'll shut down. If I can manage to get it to stay on, the lens wont focus. I got it just 3 months ago and have barely used it. I charged it one day, and then when I went to start it was the first time this began to happen.
Your camera almost certainly has a lens error ... HP Photosmart R727 Digital Camera