Having problems with your Ricoh Caplio R5 Digital Camera ?
Lens does not close
what I did
removed battery and reinserted
plugged into USB port and downloaded the pictures
removed battery again and reinserted
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Tips for a great answer:- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.
Suggested Questions/Answers :
Lens does not close what I did removed battery and reinserted plugged into USB port and downloaded the pictures removed battery again and reinserted no luck
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Ricoh Caplio R5 Digital Camera
After using my Finepix x700 for a couple of years to download photos onto my computer, for some reason I cannot now do so. Two weeks ago at a friends, I tried to connect her usb port to my camera to download photos on her computer but it came up with the message incorrect usb. On coming home and connecting my usb port as usual, the camera gave a message on the camera screen which said ''usb'' and then lit up in green ''pc camera'' and the usual instructions for downloading did not come up on my
Assuming your camera is in perfect condition. remember that cameras come up with its own driver. your camera attatched to your friend's computer analyses only as plug and play feature. Always use card reader even to your computer by removing your mem ... Digital Cameras
I'm trying to download pictures from my Nikon Coolpix. The camera has a fully charged battery and is plugged in via the USB port. However, when I launch the Nikon Transfer process, I cannot select any photos. Can you help me troubleshoot?
Consider NOT connecting your camera to your computer.\012\012\012The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to ... Nikon Coolpix S210 Digital Camera
Can't connect to pc through the usb port. I used to be able to connect the camera to any pc by connecting with the cord to an usb port - all I did was connect and switch on the camera and it gave me the option of 'computer' and then it would give me the option to open the files and download onto the pc, but now when i plug it into the usb port and switch the power on the camera just switches on and does not show up in the computer at all so my photo's cannot be downloaded onto my pc
Hi, ... Casio Exilim Pro EX-F1 Digital Camera
For some reason now my computer wont recognise my canon powershot A560 -says something about connection.I use to get a window on view screen on my camera that i used to download pics onto computer via usb cable and now i only get a frozen picture on camera.Had usb cable and camera at camera shop today and they said usb cable ok as was connection in camera..Have tried all 5 usb ports on my computer..I have lost manual so cant remember exactly what im meant to do to download pics i dont really wan
Windows updates changes the registry and sometimes causes our "toys" to stop working. You can contact Microsoft and get instructions to re-write your registry(very dangerous if you don't know what you're doing) or, you can do what the pros do to avoi ... Canon PowerShot A560 Digital Camera
I can take digital photos that are on the sd card but I am not able to get my pc to download or reconise the Canon Powershot. I can not download photos! It used to go into download mode as soon as I plugged the camera inot the pc by using the digital port on back of camera and usb port on pc. What can I do. I have reset the camera setting back to factory with no success. I have Windows xp.
Consider NOT connecting your camera to your computer.\012\012\012The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to ... Canon PowerShot S1 IS Digital Camera
USB Cord Well I have purchased the DXG-308 camera and to my surprise there was no USB cord inside the packaging. I had went back to the store were I had purchased this equipment and they were no longer selling it so I was outta luck getting a replacement. I then went all over Sudbury, Ontario Canada trying to find a USB that fits this camera...NO LUCK!!! I've also went online and for some reason I can't find it either. Please help ...I would like to download my pictures!!!
Company Contacts: \015\012\015\012\015\012\015\012Jeff HansenDXG USA(626) [email protected] really a solution but i found c ... DXG Technology DXG-308 Digital Camera
When I plug my sanyo e1600 tp into a usb port, it won't turn on. It still won't turn on when I unplug it, unless I remove and replace the battery. I can review photos on the touch screen, bu
... Digital Cameras
Usb port connection fails. I'm running wnidows 7 and downloaded the upgrade from the fugifilm web site. PC still wont connect through the usb port.
Do what the pros do...use a card reader instead of your camera. ... Fuji FinePix A345 Digital Camera
I get an error message in the Olympus software that the computer cannot recognize the camera's connection to the USB port cable so I cannot download any images. The USB port works for other devices but the computer can't see the images. Any suggestions? thanks.
Try NOT connecting your camera to your computer.\012\012\012The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the c ... Olympus FE-170 Digital Camera
Trying to charge battery using usb port on laptop. the camera won't even turn on. prior to now when turned on it would then immediately turn off, battery so low. can i get it to work via usb? lost electrical plug.
Sadly this doesn't always work, especially (and perversely) when the battery is in a very low state to start with. You need a mains lead, I fear. ... Canon PowerShot SD1100 IS Digital Camera
I recently purchased a new computer with windows 7. I loaded my software for my olympus FE-130 camera, however when I try to download my pictures to my computer I keep getting the message no images found on camera, ,make sure camera is connected to a USB port. The camera is connected to a USB port.
You may have to use a separate card reader to download your pics. ... Olympus FE-130 Digital Camera
When plugging in my S630 camera to my computer for downloading it now says "usb device malfunctioned and exceeded the power limits of its hub port." When plugging in my computer no longer recognizes the camera (I have downloaded pix before) . A small piece of white plastic fell out of the port. Is this the problem and can it be repaired?
Why not do what the pros do?...use a card reader instead of the camera. ... Nikon COOLPIX S630 Digital Camera
When i plug the camera into the usb computer port nothing happens I do not get the auto play screeen that asks if i want to download the videos other devices that i put in the computer usb port wotk. I last used the camera on monday 4-4-11 and it worked when i plugged it int the computer
... Digital Cameras
My Canon Powershot SD 400 won't download photos to my computer. I have a brand new battery. When I connect the camera and turn it on my computer shows the device for a moment and tries to get the data. The camera turns off shortly after it is on (no blinking light). When I unplug the USB it stays on no problem. I also swapped another USB and took out the memory card and battery and put it back in again.
Try NOT connecting your camera to your computer.\012\012\012The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the c ... Canon PowerShot SD400 / IXUS 50 Digital Camera
Downloading images When I install the cable to download images to my computer, I am getting a message that there is a "Power Surge on Hub Port". This has come out of nowhere, it was working fine last week. The detailed message says "A USB device has exceeded the power limits of its hub port". Any ideas? Thanks, Ann in Toronto
Possibly a short in the camera, cable, or the port itself. Recommend trying another port. If that doesn't help, then please see the following blog article, as it describes the use of a card reader as a much easier, faster, and less error prone way ... Canon PowerShot A540 Digital Camera
My computer used to autodetect the camera usb now it does not, i think maybe the port to the camera is bad, i changed cords but no luck. how do i fix the usb port on the camera?
I'm a pro and I take pictures in a studio through a computer. How do you suggest doing that without using the usb port? ... Nikon D40 Digital Camera with G-II 18-55mm Lens
Photo fun studio downloaded my first group of pictures from my lumix fh20 using a usb port, but on my second batch of pictures I can't get my computer (dell lattitude 6510) to recognize that the camera is attached through a usb port
... Panasonic FH20 Digital Camera
I have a Polaroid Digital a500, I have had it for a couple of years. It suddenly will not download my pictures to the computer. I last downloaded a couple of weeks ago and it was fine, now nothing. Help. I plug it into the USB port and nothing happens. Is there a way to manuelly download?
Use a separate card reader to download your pictures. ... Polaroid A500 Digital Camera
Initializing USB connection is on lcd screen, computer does not recogize device. If I hold the connection from cable to computer I can sometimes get the "download images", then try to download and it says I have no images to download. Card, battery, cords. Is it worth keeping this camera? Is there a way to fix this.
Consider NOT connecting your camera to your computer.\012\012\012The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to ... Konica Minolta DiMAGE X1 Digital Camera
I am unable to get my nikon coolpix l11 to install on my computer that has windows xp. I downloaded and installed nikon transfer 1.5.3 for windows and i installed it but nothing happens. I plug my camera into usb port on computer and nothing happens. when i choose to add hardware the computer does not find the camera. my camera has an sdisk in it. I also changed the camera to usb mode by going into the menu of the camera and choosing usb mode.
Consider NOT using the USB connection.\012\012\012The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or ... Nikon Coolpix L11 Digital Camera
MY COMPUTER HARD DRIVE WAS JUST REPLACED AND I CAN'T GET MY DIGITAL CAMERA TO DOWNLOAD TO MY PC. IT WAS WORKING FINE BEFORE THIS HAPPENED. EVERYTIME I TRY AND DOWNLOAD I GET THE MESSAGE THAT THE PC CAN'T CONNECT TO THE CAMERA. I HAVE CHECKED MY ELE PLUG IN THE POWER IS ON AND I HAVE CHANGED THE USB PORT SEVERAL TIMES AND NOTHING SEEMS TO WORK. I HAVE AN EBAY BUSINESS AND NEED TO DOWNLOAD MY PICTURES BAD. CAN YOU HELP ME? THANK YOU
... Digital Cameras
I am having problems with my USB connection between my camera, a Fuji FinePix E550 & my laptop. It has worked beautifully up until a few months ago, then occasionally I'd get a message that the device was not recognized....if I turned the camera off & on a few times, the computer would open it. Today, I've been trying all day to download some pics, have turned the camera on & off, tried the USB cable in all 4 USB ports on the laptop and it won't open it at all. I have Windows Vista and my com
Glad to be of service. ... Fuji FinePix E550 Digital Camera
How do I download my digital camera pictures from a Canon PowerShot A520 4.0 Mega Pixels to my HP Pavillion ze2000 hard drive so that I can upload them to your SnapFish software program used by Walgreens to edit their photos prior to printing. Walgreens told me that I can't download direcly from the camera thru the USB port, but that I have to download to the hard drive and then upload to SnapFish from my hard drive. Please help! [email protected] or (719) 392-2318
Hey there\015\012\015\012you can try downloading those pics to your computer by using the cameras software. or better yet, i can advise you to use another software which is really good for pics and vids from cameras. try to look for Picas ... Digital Cameras
I am trying to download my pictures but the software does not recognize the camera or the disk within the camera. I can see (play) the pictures on the camera, hence the disk does not appear faulty. I connect the camera to the computer using a USB lead to download the pictures and click on EOS utility software. The battery is fully charged, the camera flashes saying it is 'busy' but there is no flashing red light to signify the photos are downloading. After a few minutes the camera goes dead (the
Use a card reader to download your pics to a folder you create on your desktop. ... Canon Rebel XT / EOS 350D Digital Camera