Having problems with your Sanyo Xacti VPC-T700 Digital Camera ?

Lens does not retract whether camera is on or off. Camera was dropped and lens stayed open.


Answers :

Fixing a Lens Error on a Digital Camera
\015\012
\015\012This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\015\012The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
\015\012A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\015\012Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\015\012The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\015\012Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\015\012Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\015\012Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\015\012Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\015\012Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
\015\012Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\015\012Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\015\012Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Repair Help & Product Troubleshooting for Sanyo Xacti VPC-T700 Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Lens does not retract whether camera is on or off. Camera was dropped and lens stayed open.


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Sanyo Xacti VPC-T700 Digital Camera

My 2 year old son dropped the my husband's Canon G11 twice while it was open with the lens out. Now the lens won't retract or the shutter close. It gives me a 'lens error, restart camera' message and won't restart. I tried taking out the battery for a few minutes and replacing it and reopening the camera, but to no avail. I'm afraid of taking it to someone and having it opened as I know that the chances of damaging it that way are bigger. Please provide me with your soonest reply. Rania


Hi Rania. If you go with a place that knows what they're doing, the camera will be perfect again, sometimes even better as they'll service it all up at the same time. A site that a lot of people go to for help with the Canon Powershots is: ... Canon PowerShot G11 Digital Camera

MJU 300 Hello my partners MJU 300 camera has developed a fault where when the shutter slide is opened it starts as normal the lens extends the lcd starts then allmost imediately the lens retracts. if it does stay out/on as soon as you take a photo it retracts & shuts down. i have tried a different battery same thing happens. so in my wisdom i decided to remove the shutter slider cover in the hope of finding some fluff on a switch but unfortunately it has only worsened the problem now the camera


Sean \015\012\015\012 Sorry about this but Olympus charge \302\243100 flat rate for all repairs- costly i thought. however i opted for buying a replacement from Ebay \302\24330 as good as new. seems a real waste but looks like olympus run an almost d ... Olympus MJU 300 Digital Camera

I dropped my camera and the lens won't retract. The screen reads lens error restart camera. Even though I have removed the battery to restart the camera, it won't correct its self. The lens stays out.


When you reset the camera you should be able to hear the gears of the camera lens turning. The problem is that the lens is out of alignment so the lens can't slide back in. As the gears are turning, straighten out the lens (you might have to try forc ... Canon PowerShot SD750 / IXUS 75 Digital Camera

I dropped the camera and now I get a Lens Error message. The entire lens area is pushed in too far, and the lens won't retract or go out and the shutter stays closed. Can this likely be repaired or should I just buy a new camera?


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Nikon COOLPIX L20 Digital Camera

Am in Italy and my Lumix DMC ZS6 camera was dropped on a stone floor. The LCD is was cracked but the lens tracted and retracted and it took pictures. Two weeks later however, whenI wanted to use the camera, it did not turn on and the lens did not open. Is this simply a matter of replacing the LCD or could it be a bigger problem with the electronics. Would it be better just to buy another camera? Thanks!


Hello LauraWell, as you can imagine, dropping the camera will almost always have bad results. Besides your cracked LCD, i think you might have a circuit problem.In this case, it will be much cheaper to rather buy a new camera, ... Panasonic Lumix DMC-LZ2 Digital Camera

I dropped my camera and the lens (or rather the telescopic part that extends when you turn the camera on) has stuck half way open. the camera tries to turn itself off and retract the lens but to no avail... can you help?


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Canon PowerShot SD1100 IS Digital Camera

When switched on the camera tries to open the lens. It is clearly being obstructed in some way, and after three attempts closes down with the message "Please turn camera off and on again". If tapped gently sometimes the lens will open, and if the lens is caught and encouraged to stay out then ooccasionally the camera opens as normal. If the lens does stay open the camera appears to function as normal.


Fixing a Lens Error on a Digital Camera This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart ... Panasonic Lumix DMC-FS5 Digital Camera

Hello, I own a Fugi Finepix F100 camera. Last week my dog was pulling on his leash trying to get to a gaggle of ducks and caused me to drop my camera down into snow. I tried to dry it off and in doing so might have damaged the retractable lens cover. Now it is not reliable in opening all the way, I usually need to help slide it back so that the lens is fully exposed. I really don't want to have an expensive repair unless necessary...what do you advise? Thank you! Linda


If you can get a free estimate for repair (local camera shop), then determine if the expense of having it repaired is worth not having to help the lens cover retract ... Digital Cameras

My FE-360 keeps shutting down with the lens stuck out. When you try and turn it on you can hear the lens trying to retract but it stays stuck out and the camera makes a bleeping sound. I have noticed that if i open and close the battery cover whilst it is making this bleeping noise, the screen comes to life. All of the menus can be accessed and options changed but the picture seen on screen is very poor quality and the camera will not take a picture. As soon as you press the capture image butt


Your camera has a lens error, this\015\012 is such a common fault that I hop ... Olympus FE-360 Digital Camera

The camera was dropped while the lens was open. The camera now only opens about half an inch out and then shuts on itself. When it shuts it powers down and will not stay on. I am assuming that the motor is the problem, if so is it fixable? How would I fix it? How much would that cost?


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Kodak EasyShare V1073 Digital Camera

I dropped my camera. In the off position, the lens stays open and projected. Then turning to the on position the lens goes in, then out again. Then I receive the message "Please turn camera off and then on again." Before receiving this message, the screen looks normal, as if it will work, but then the message comes up. I took the battery out to try to reset, but no change. Any suggestioins?


HelloThank you for using FIXYA!!!This\012 is a suggestion. If you do not feel comfortable trying it, you will need to ... Panasonic Lumix DMC-FX8 Digital Camera

Lens stays open, won't retract when camera turned off


If your camera is still under warranty, the best thing you can do\015\012is to take it to the nearest official Canon repair shop and Canon should\015\012fix it for free.\015\012\015\012If your camera is out of warranty, or i ... Canon PowerShot SD550 / IXUS 750 Digital Camera

When I power up the camera the lens opens and immediately retracts and the camera shuts off. I've attempted to push every button while turning on the camera to no avail. I also held onto the lens when it opened. Though the lens remained extended, the camera powered off. When I turned it back on the lens retracted and the camera powered off.


Have you made sure that the batteries are LiIon and fully charged? I had a similar problem with a Kodak Easyshare camera that required the higher voltage LiIon battery pack rather than alkaline AAs which will fit in there but is not exactly right. ... Kodak EASYSHARE M763 Digital Camera

I dropped my panasonic camera onto the zoom lens. the zoom will not close, the shutter stays open. When I turn on the camera it says "please turn off camera and turn on again." When I do this the same message comes on again. Is it worth geting fixed?


... Digital Cameras

Dropped camera-lens stays open


The only way to fix a lens error is to send into casio and have it fixed. Call them at 800-706-2534 option 2 and tell them you have a lens error. They will tell u how to go about sending it in for repair. ... Casio Exilim EX-S600 Digital Camera

I dropped the camera and now the lens cover does not stay open or closed. It no longer clickes when it is open or closed.


Clicking is done when the lens unit/camera i ok,when the camera dropped lens unit must be damaged,so it should be serviced/replace with a new unit ... Digital Cameras

When tuning the camera on it boots up and the lens opens and zooms then closes and retracts then message appears lens error and message stays on


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. O ... Nikon Digital Cameras

Hi my son dropped my digital camera while the lens was extended and now it wont retract and it says zoom error also the shutter wont open fully or close, the lens is at a slight angle and wont budge do i have to take it to get repaired or can i pull it apart myself thanks


HiIt helps to know the make and model of the camera, some cameras the lens is too fragile and we have never been able to repair them. Other models we have had a great deal of success repairing them. (Google: darntoothysam)One ... Digital Cameras

Dropped camera on open lens, lens now bent and can not retract


If your household (or other) insurance does not cover it, and instead of trying to get it repaired, it could be more sensible to get another camera ... HP Photosmart R927 Digital Camera

Camera lens will not stay open. Opens and retracts several times. Checked battery and that's OK.


... Olympus FE-230 Digital Camera

Lens will not retract into Panasonic Lumix DMC-FH20 digital camera after camera dropped to floor


... Panasonic Digital Cameras

My Olympus Fe-230 camera's lens won't open. I turn the camera on and it makes the sound of the lens opening, and the lens begin to "push out" but then retract. This happens a few times and then the camera stops "trying" to open. The actual lens is never exposed [as in the black 'cover' never opens]. How do I fix it?


Try these procedures. ... Olympus FE-230 Digital Camera

The camera has not been used for some time. First up it would not open at all. Then following clues in support response t4613896 fix 1,2 and 4 I got the lens out, grabbed it before it retracted and rotated it a little. Finally got the lens opening, and retracting, nearly normal. Now when it opens there is a click at the end of its travel, and ditto when it closes, which sounds louder than usual. Sometimes it does not fully retract so I gently push it home - when I next open, the lens completes t


Unless you're a professional photographer who depends on the equipment for your living, don't worry about it and continue clicking away. If the worst happens and your camera fails, your life will continue....maybe even with a new camera. ... Digital Cameras

Dropped my camera on soft dirt which ,when it hit, bumped the corner of the lens casing. The Camera was on so the lens was out abit. Now, when turning the camera on, the lens won't retract or zoom out....I can hear the camera trying to retract the lens for maybe 6-8 seconds and then the on-screen msg "Lens error' appears.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Nikon COOLPIX P80 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.4436 seconds