Having problems with your Sony Cyber-shot Digital Camera ?

After turning on the camera, the lens goes in and out about 3 times, then a message appears: "Turn the power off and on again". I do that and still get the same message.


Answers :

Problem in lens unit repair or replace
Repair Help & Product Troubleshooting for Sony Cyber-shot Digital Camera

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Suggested Questions/Answers :

After turning on the camera, the lens goes in and out about 3 times, then a message appears: "Turn the power off and on again". I do that and still get the same message.


Problem in lens unit repair or replace ... Sony Cyber-shot Digital Camera

Camera was on, working fine. When powering off, telescoping lens did not retract so lens remained extended just a bit with lens cover open. Waited a few minutes, turned it back on and I get the "access" display message then the beeps and (turn power off and back on) message. While off, I have removed the battery, replacing it with a fully charged spare and it still does this. The lens tries to telescope a little bit and retracts a touch, but I can't get the camera out of this mode. Can it be res


Your problem may be due to corrosion on the battery contacts inside the camera\015\012which can prevent the full power of the batteries from flowing into the\015\012camera. Try this free fix before you do anything else: remove the batteries and wip ... Sony Cyber-shot DSC-W55 Digital Camera

After uploading pictures from my camera to my pc yesterday, the zoom lens will no longer retract into the camera. I do get a message on the screen of the camera that says turn the power off and on again. I have tried everything, and still no luck. I have plugged it back into the pc, I have charged it, and have turned the power on and off at all options, and it still will not retract.


I believe its a sony cam. this generally happens if you have dropped it. when the message comes. try tapping the camera. if it works then you are lucky. if not then you have to change the lens array. it costs about 60$ ... Sony Digital Cameras

Error Message Hello! Every time I turn My Sony camera on it starts beeping and and giving me the error message "Turn the power off and on again." I've tried turning it off and back on, along with taking the battery out and putting it back in and even pressing the reset button and I'm still continuing to get the same error message. Any ideas on what I can try next?


I have the same problem ... Sony Cyber-Shot DSC-L1 Digital Camera

When I turn on my camera I get a error message that say "Turn the power on and off again". My lens appears to be stuck and won't open. I believe this is the source of the problem. No matter how many times I turn it on and off I can't get any results. What should I do?


Hi, If you've recently dropped the camera you may have lens damage that is causing the camera to shut down. If you haven't dropped it, your problem may be due to weak/worn out batteries or corrosion on the battery contacts inside th ... Sony Cyber-shot DSC-W50 Digital Camera

Hi, I have a panasonic Lumix, DMC-FS5 digital camera. When I turn the camera on and it's on 'photograph' mode, a message keeps appearing after a couple of seconds saying: "please turn camera off and then on again". I get the same message everytime and am unable to take any photos or even access the menu options. There are no problems when the mode is set to 'playback' mode. The images are still there and I can scroll through, as well as access the menu.


Hi,I had this same problem. I have just pulled the lense (not with any major strength) when it was fully extended. This seems to have solved it for me!! ... Panasonic Lumix DMC-FS5 Digital Camera

Access Message Whenever I turn the DSC-W70 on it displays a black screen and the word "Access." At the same time the lens extends and retracts, however unlike some of the other problems people are having, the lens is not getting stuck. Also I also notice a faint clicking/buzzing sound from within the camera when the lens is still and not retracting/extending. After about 10 seconds it begins to beep and displays the message "Turn the power off and on again." I am able to view previously taken ph


Could not believe it but it worked for me as well. First time I see that a good smack makes it work ... Sony Cyber-shot DSC-W70 Digital Camera

I have a Canon Power Shot SX120 IS camera. I turned it on and the lens open a portion of the way and I got an error message that say, "Lens Error Restart Camera". I put fresh batteries in it this morning and have only taken about 10 pic's. I turned the camera off and removed the batteries then replaced with new ones but I still get same message. Please advise if you can.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Canon PowerShot SX100 IS Digital Camera

Hi, I have the Sony Cyber Shot DSC-W130 digital camera - whilst away on holiday a message appears when I turn on the camera "turn power off and on again". I have done so many times but it still comes up with the same message - hence not allowing me to take any pictures. I can view existing images through the window and I can download them fine - I just can't take any new ones. There is plenty of space on the card and a full battery. Any suggestions?


Hi. Yes. turn it on and go to the menu. find reset and reset the camera. this will return it to factory settings.\012\012if you can't get into the menu or if the steps above do not solve the problem do what is called a hard reset. Re ... Sony Cyber-shot DSC-W100 Digital Camera

Access Message Whenever I turn the DSC-W70 on it displays a black screen and the word "Access." At the same time the lens extends and retracts, however unlike some of the other problems people are having, the lens is not getting stuck. Also I also notice a faint clicking/buzzing sound from within the camera when the lens is still and not retracting/extending. After about 10 seconds it begins to beep and displays the message "Turn the power off and on again." I am able to view previously taken ph


This is a hardware problem. Your simptons is tipical of a lens position sensor being faulty.\015\012\015\012There is however nothing you can do yourself. Contact your nearest Sony dealer and take the camera to a Sony service centre. ... Sony Cyber-shot DSC-W50 Digital Camera

When i turn the camera on, the lens goes in and out, and then there is a message on the camera saying, "Turn the power off and on again". I do this and I still get the same error message.


Hi, \012\012\012 \012\012 Error: TURN\012THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens\012Mechanism is stuck or when affected by any malfunction. If turning the power on\012and off ... Sony Cyber-shot DSC-W170 Digital Camera

Panasonic Lumix DMC-Z20 took a knock, now lens gets stuck during power on, grinding noise and lens chugs back and forth for a few seconds. screen displays message "please turn power off and on again". the servo obviously still has power but it seems some part of the mechanism is struggling. any ideas/instructions on how i can crack the thing open without causing irreparable damage? (and should i try...) cheers, Ben. 0405124646 [email protected]


... Digital Cameras

It's a Sony Cyber-shot DSC- W35 7.2 mega pixel camera. When it's turned on, the lens/shutter will refuse to come out/open. Then this message appears where you're supposed to be viewing, "Turn the power off and on again". When I did turn it off and on back, it's still the same.


Hi,Sony support states that "The error TURN THE POWER OFF AND ON AGAIN will be displayed if the lens assembly is not operating correctly. Ensure fresh batteries are installed or make sure they are fully charged and then try turning the c ... Sony Cyber-Shot DSC-S40 Digital Camera

When I turn the camera on it says access , the lens goes in and out then I get a beep and message reads turn the power off and on again. I've done this over and over again and it still won't work.


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\01 ... Sony Cyber-shot DSC-W30 Digital Camera

Lens problems I recently purchased a Kodak Z7590. I have only used it a couple times. My daughter set it on the couch (still on). When I sat down beside of it the camera slid down behind the cushion. I didn't notice it till I stood up. Now the lens will not retract. The lens appears to be extended all the way and has a slight tilt to it. When it is turned on it sounds like it is trying to work, same when it's turned off. I tried to twist the lens as it was powering on and off to get it t


This is a simple fix. Take the lens and with slight pressure, pens the lens until it's straight. It will make a clicking sounds and lens is lined up and will retract. ... Kodak EasyShare Z7590 Digital Camera

When I turn the camera on it says access , the lens goes in and out then I get a beep and message reads turn the power off and on again. I've done this over and over again and it still won't work. Any sugestions?


One thing to test before going to repair, make sure you are using a fully charged and correct battery for your camera.\015\012If so, the camera will need repair. This is a common problem and can be fixed. Teleplan Camera Repair does a great job ... Sony Cyber-shot DSC-W30 Digital Camera

Optio E10 When I turn my camera on I get an error message that says "memory card error", I purchased a new memory card but still get the same error message...any suggestions? I have the exact same problem with my Pentax Optio S7. I turn on the camera and it displays the message Memory Card Error. I have tried several new cards and get the same message. There is an option on the menu to format a card, but you can't access the menu if you have the card installed. It takes great pictures without t


HelloOK, if the memory card itself is locked, you might \012sometimes get this error code. All you need to do is to take out the \012memory card and switch the lever on the left side to the unlock. ... Pentax Optio S7 Digital Camera

Zoom Error My camera will no longer turn on. When I press the power button, I get a few flashing lights, and then after a while a "Zoom Error" message appears and the camera starts beeping. I have replaced the batteries to no effect.


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Olympus Camedia C-5500/C-55 Sports Zoom Digital Camera

No display for taking pictures. I get read out info for settings, can review previous pictures taken and a message telling me to "Turn the power off and on again." I have done this several times still is not working.


It is lens problem it need to be service. ... Sony Cyber-shot DSC-W200 Digital Camera

Sony DSC-W70 digital camera - Lens attempts to open when pressing the power button but fails with a message to turn off and back on again. Bought a new battery and still does the same thing. Sometimes can get lens to open if tapping it in the palm of your hand while it is attempting to open. Once lens is open camera works normally.


That's a common problem on Cybershot cameras, happened to me twice, the solution is to get it to a camera shop for repair.\012\012The cause could be dirt or a malfunction on the lens extending mechanism. ... Sony Cyber-shot DSC-W70 Digital Camera

Hi, i got my Canon HG20 VIXIA just yesterday, but whenever i turn off even after checking the access light, i get a message in my screen ''Task in Progress, do not dissconnect the power any clues ? i have done full reset , Initialize hd ,still nothing


... Digital Cameras

My camera was dropped accidentally while capturing a image. After that i switched off and when I switched on for next snap, display shows access and after few seconds a message appears saying" Turn the power off and on again" I did this several times but no effect and even i removed the battery and inserted back still no use. Please help.


I am a technician who repair any electronic devices, i repair digi cam a few hours ago, foreign object or dust is not the cause of that error, digi cam has 3 lenses, 1 is outside lens, 2 is is the swinging lens and 3 is the retractable lens,... do no ... Sony Cyber-shot DSC-W55 Digital Camera

Even when I take the lens cover off from my Sony Cybershot DSC-H10, I still get the message "Remove the lens cap and turn the power off and on again." I have no idea what might have caused this and it's not a very old camera.


HelloThe problem is that the lens has become stuck in the barrel\012 after dropping it. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\ ... Sony Cyber-shot DSC-H10/B Digital Camera

I have a cannon camera, my boyfriend dropped it with the lens extended and now whenever I try to turn it on I get a message saying that there is a lens error and the camera will shut down. I have tried a couple of answers on this website, but most have to do with a lens that is stuck out, mine will still retract back and forth if you smack it on your hand. My problem is when you power it off and back on the error shows up and the lens will not extend then. Any suggestions are greatly appreciate


... Canon PowerShot SD1300 IS IXUS 105 Digital Camera

When i start my sony DSC-W180 Camera then message appear on my camera LCD screen - "Turn the power off and on again" i try this may time but problem not solve plz get me solution on my mail [email protected]


... Sony Cyber-shot DSC-W180 Digital Camera
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