Having problems with your Sony Cyber-shot DSC-H50 Digital Camera ?

Not connecting to laptop

\015 My DSC-H5 is a couple of years old, but I'm having problems connecting it to a new HP laptop with windows vista. It just won't recognize the camera, I connect it with the USB and the camera never goes past the "connecting" sign, ant it's like the laptop doesn't even see it. I figure it's a computer problem but I thought maybe someone here can help me.\015\012\015\012thanks\015

Answers :

Hello!

Please consider the steps given below to troubleshoot the issue while connecting the Camera to the HP Computer using a USB cable.

(i) Before connecting the Camera to the Computer, first initialize the Camera to the original factory settings by following the steps given below:
(a) Turn ON the Camera then press the Home button to display the home screen.
(b) Select Settings with left/right arrow on the control button.
(c) Select Main Settings 1 by using up/down arrow on the control button.
(d) Next, select Initialize and OK.
Performing the above steps will reset the Camera to the original factory settings. After resetting the Camera to the original factory settings, turn off the Camera and remove the battery pack then press and hold the power button for 30 seconds.

(ii) Then, reinsert the Battery pack and turn ON the Camera and press the Home button. Select Settings using the left/right arrow on the Control button.

(iii) Next, select the Main Settings 2 option then select "USB Connect".

(iii) In the USB connect, please select the "PTP/MTP" option.

(iv) Next, connect the Camera to the Computer using the supplied USB cable to get it recognized. Please make sure that the Computer is recognizing other USB devices when connected to it.

If the Computer still doesn't recognize the Camera then check in the Device Manager window for any exclamation mark.

Please press the Windows logo on the Keyboard and then press the "R" key while holding down the Windows logo key to open the Run dialog box. Then, please type "devmgmt.msc" in the Run dialog box and click OK to open the Device Manager window. In the Device manager, click on the plus sign next to each category and check for any exclamation mark, if there is any then right click on the device and click uninstall. After uninstalling all the devices with the exclamation mark in the Device Manager, please restart the Computer with the Camera remain connected.
After restarting the Computer, the Camera should be listed in the Computer window (windows logo+E key) as a removable drive.

If the issue persists even after performing all the above steps then the issue may be related to the Operating System. In that case, you may try reinstalling the Windows.

Repair Help & Product Troubleshooting for Sony Cyber-shot DSC-H50 Digital Camera

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