Having problems with your Sony Cyber-Shot DSC-S40 Digital Camera ?

My camera's optical zoom isnt working. when i was on holiday little bits of sand got stuck in the zoom lens and now it wont come out and isnt allowing me to take pictures. the camera turns on, but comes up with a message saying "turn power off then on again."


Answers :

Fixing a Lens Error on a Digital Camera
\012
\012This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\012The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
\012A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\012Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\012The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\012Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\012Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\012Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\012Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\012Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
\012Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\012Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\012Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Repair Help & Product Troubleshooting for Sony Cyber-Shot DSC-S40 Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

My camera's optical zoom isnt working. when i was on holiday little bits of sand got stuck in the zoom lens and now it wont come out and isnt allowing me to take pictures. the camera turns on, but comes up with a message saying "turn power off then on again."


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Sony Cyber-Shot DSC-S40 Digital Camera

Zoom my camera isnt an olympus FE - 230 digital camera, its a kodak M836, i can look at my pictures okay, but i cant take any, as when i turn it on to take a picture the lens goes out, and then back it and it switches off. it is nothing to do with the battery as i have charged it several times. - my dad thinks that it goes back in because there is some sand inside (as we recently went on a beach holiday) and that the sand is stopping the zoom from coming out all the way, so it goes back in, alth


TIPS:1.)NEVER PUSH THE LENS IN AFTER CAMERA DIES, BUY A NEW BATTERY IMMEDIATLY AND TURN IT BACK ON, CLOSING THE LENS!2.)NEVER USE AN AC ADAPTER, USE A RECHARGEABLE BATTERY OR A REGULAR BATTERY!..to fix this... ... Olympus FE-230 Digital Camera

Lens error My zoom will not work. I can take pictures if I don't zoom, but as soon as I try to zoom in, the screen goes black, the camera beeps a few times and a message that says "lens error, restart camera". However, upon restarting the camera, nothing changes - it still won't zoom!. Also, when turning on the camera, when the lens first comes out...it sounds funny, like it is puttering. Help?


Powershot S3 IS: lens error message, lens juddering on startup but not \015\012coming out. Tried all tricks on internet without success, so decided to \015\012dismantle camera. Localised fault to optical position encoder on first \015\012transfer gea ... Canon PowerShot S3 IS Digital Camera

PLEASE TURN CAMERA OFF AND THEN ON AGAIN message comes up repeatedly. What can I do about this? Someone suggested the zoom lens mechanism might be sticking. Spray with WD40?? Thank you for any help you can give. Camera very good otherwise, but this fault means one has to take a picture in a hurry, with no time to think about it. Clive Sutton


ITS WITH THE LENS AND WILL BE FIXED IN 24 HOURS . AND CAN BE DONE AT MATA ELECTRONICS, SP ROAD, BANGALORE 2. ... Panasonic Lumix DMC-TZ1 Digital Camera

Camera problems Every time i try to turn on my camera it will sometimes turn off byitself and i cannot zoom in or erase pictures and when i take the picture it will not takeits time to tak the picture it will just take it and always come out blury


The reason the camera may go off by itself is that battery low. Or, if you don't use it for a while, power saver kicks in.If it turns off immediately, you may have problem with a short in power switch (if something was spilled on it). I ... Canon PowerShot SD600 Digital Camera

My DMC_FX500 When in a record mode after about 10 seconds the LCD comes up withe the message ... "Please Turn Camera Off and then On Again". The lens retracts and then extends again but this message reappears whenever the camera is turned off and then on again. Can still view previous pictures I Can take pictures within that 10 seconds Only. Any ideas what might be causing this message to appear? I Have "dampened" a cotton earbud with Isoproply alcohol and cleaned inside the battery comp


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Panasonic Lumix DMC-FX500 Digital Camera

The entire zoom lens will not come out when I turn the camera on. It moves a little, makes a sound, and then my camera says turn off camera off and back on. I tried that several times and it is still not working. The battery is charged. I did go to the beach and wondering if sand got into the camera. I also cannot review my pictures as the message comes up about turning it off. What is the best solution?


HelloThe problem is that the lens has become stuck in the barrel\012 after dropping it. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\01 ... Panasonic Lumix DMC-TZ3 Digital Camera

Hi, I have the Sony Cyber Shot DSC-W130 digital camera - whilst away on holiday a message appears when I turn on the camera "turn power off and on again". I have done so many times but it still comes up with the same message - hence not allowing me to take any pictures. I can view existing images through the window and I can download them fine - I just can't take any new ones. There is plenty of space on the card and a full battery. Any suggestions?


Hi. Yes. turn it on and go to the menu. find reset and reset the camera. this will return it to factory settings.\012\012if you can't get into the menu or if the steps above do not solve the problem do what is called a hard reset. Re ... Sony Cyber-shot DSC-W100 Digital Camera

This Sucks! My camera is new, I went to use it...actually for something I saw that was hillariious...and I turned it on, the lens came out...it was zoomed all the way, and I could'nt take the pic nor could I adjust the zoom. Then I got this hateful message to turn camera off then on again, which I did. Now the lens does not return apon turning the power off, but does retract and come back out when I turn it on...and then the same scenario! Help Please!!!!!!!


I think this is just a hardware malfunction(some mech. switch) because, i have a lz7 and when i deliberately open the battery case with the camera power on it obviously switches off and then when u close the battery case either with the power on or o ... Panasonic Lumix DMC-LZ7 Digital Camera

I bought my camera 6-7 months ago. Now when I try to take pictures the lens comes out but I can't take a picture. and then a Lens Error message shows up on my screen and the lens closes. I can view pictures that I've already taken but that's it. I think the camera turned on while it was in my purse and somehow damaged the lens. What should I do?


Leaving the camera on and putting it where pressure is applied on the extended lens will damage the gears driving the lens mechanism in and out.There fore the problem was due to a broken gear mechanism.You need to bring it to a service/repair shop, b ... Casio Exilim EX-Z750 Digital Camera

ZOOM FROZEN HALF WAY OUT MESSAGE SYSTEM ERROR ZOOM DMC FZ28 while taking a picture & changing the zoom it just jammed and now I can only turn the camera on and off and view pictures on memory card. whenever I try to do anything I get the above message


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Panasonic Lumix DMC-FZ28 Digital Camera

Ok so i am turning on my camera (an Fe-340) and the lens go in two or three times then when the screen finally does come on it is blurry and way out of focus, also when i attempt to adjust the zoom the camera turns itself off, if i attempt to turn the camera off using the power button it goes off but the lens does not retract.All other functions on the camera are operating correctly to my knowledge i can even take a blurry out of focus picture, view it in display mode or even transfer it to my c


It may be something more serious, but the problem you describe is\015\012frequently due to corrosion on the battery contacts inside the camera. \015\012Remove the batteries and wipe the camera contacts firmly with a clean\015\012cloth (heavy corrosio ... Olympus FE-340 Digital Camera

When I recently turned on my camera (D-630 Zoom) to take a picture, I got the message titled Card Setup, with two options "Power off" and "Format". I turned the camera off, took out the memory card (1GB) and put it back in, as I did the last (and only) time this happened, about two years ago. But it has not worked, and I have been getting this message with the two options for a few days. Any ideas? Thank you.


If this exact card has worked in the camera before, chances are it has gone bad. Typically, if the camera says to format the card it is because it does not recognize the card. The only reason this would happen is if the card is unreadable from malfun ... Olympus D-630 Zoom Digital Camera

Message keeps coming up 'Please turn camera off then on again'. Checked battery & memory card ok. Discovered if I point at window (daylight) it will take picture...but not indoors (even though it's bright enough. Is this Shutter or Flash problem? and how can this just happen when I was taking pictures no problem few minutes ago. Camera hasn't had any damage


First off all thank you for posting your question on FIxya and wish you a Happy New Year.Now about the problem. Regarding the shutter its not a problem. You can eliminate this issue by using the "Intelligent ISO" setting on your camera, which a ... Panasonic DMC-FX33 Silver Digital Camera

Canon 1000D Hello there, I'm in China at the Beijing games. my 1000D is giving me a error message 99. can't take picture. I have turn it off and on, take the battery out but the problem still come back after 4 or 5 snaps. please help. I have change lenses and clear the head but not winning. Thanx well i have the similar problem, that i could identify that the camera goes off state after 30 mins, then i found that the display power cannot come, but the camera is working with view finder, if i


Yep set the auto turn off higher and instead of removing the battery, just open and close the battery compartment.This appears to be a problem I have raised with Canon, hopefully they will release a firmware update soon to fix this ... Canon EOS Digital Rebel XS / 1000D IS Digital Camera

I have a Panasonic DMC-FX12 digital camera. Before I left on vacation, I took all the pictures OFF of the camera and recharged the battery. I took only 4 pictures before the error message "Built in Memory Card Full" came on the screen and refused to allow me to take any more pictures. HELP! A secondary problem I am having with the same camera is that I have to turn the ON/OFF switch on and off several times before the lens finally comes out.


You copied all your pictures, but they still exist on the memory card. You need to go into the menu and erase the pictures. As far as the lens not coming out, there may be some dirt in the mechanism. ... Digital Cameras

Olympus FE-280 I can no longer take photos with my camera! When I turn it on it makes some weird noises as the zoom lens adjusts, and then the viewer screen is blurry when it comes on. If I try to zoom in or zoom out, the camera simply shuts off. I can view pictures that I have already taken, and the battery is charged. What's going on?! Camera bought at Christmas 2007, is this covered under warranty??


1 year warranty on olympus products, but does not cover physical damage such as impact, water, or sand ... Olympus FE-280 Digital Camera

Lumix tz3 Please turn camera off and then on again" as soon as camera is switched on. I Can view any menu, or read SD card, but cannot take any pictures. If I turn on in a picture taking mode it starts to focus and then the message appears, when I turn it off the lens does not close. If I turn on in playback mode, it works fine, if I turn it off from playback mode, then the lens closes. Basically, any picture taking mode triggers the error message. Solution?


Low battery maybe? Try holding camera firmly in one hand, with camera on and in record mode, and strike in on its edge firmly on the heal of your other hand. This technique is often sucessful with temporary camer 'quirks' like freezing, lens not full ... Panasonic Lumix DMC-TZ3 Digital Camera

Can't zoom! I can no longer take photos with my camera! When I turn it on it makes some weird noises as the zoom lens adjusts, and then the viewer screen is blurry when it comes on. If I try to zoom in or zoom out, the camera simply shuts off. I can view pictures that I have already taken, and the battery is charged. What's going on?!


I had the same problem, I sent it to Olympus. The camers working fine one evening and the above problem in the morning after insrtalling charged battery.syed ... Olympus FE-280 Digital Camera

Olympus SP- 550 UZ , Model number Sp -550 UZ, L 08208054 UO 18x optical zoom - 28mm wide, Digital Camera DC 6V As soon as the power button is pressed, the screen lights up the lens comes out with a message "Zoom Error" and the lens immediately goes back into the camera. I can also hear light clicking sound as the lens goes back into the camera. This problem has been going on occasionally and then I could see the object to be photographed. Now for the last few days I am unable to take any pictur


... Olympus SP-550 UZ Digital Camera

PANASONIC dmcfz8 Problem: When I turn on the camera and remove the lens cap I get a message on the lens that says "remove lens cap & press button". It seems like the zoom is stuck. We were using the camera for a inside night graduation & was at a distance from the subject that we wanted to shoot. After a few zoom shots we shut the camera off and when we tried to take more pictures the above problem started. Please Help!


Try to help the lens go out by pulling it very very lightly... ... Panasonic Lumix DMC-FZ20 Digital Camera

I have a panasonic lumix DMC-TZ3 camera and it's not working. When I turn it on, the lenses comes out/goes in like 3 times but it won't focus and stay open. I can't take a picture. A message says to turn it off and turn it back on again, but it doesn't work. I can view my album in the the camera....please help!


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Panasonic Lumix DMC-TZ3 Digital Camera

Fujifilm finepix a820 zoom error ... i turn the camera on and it wont focus... message on lcd screen is zoom error. it will not take picture and when i turn it off agan the zoom bit wont go back inside


Hi,    This problem is related to the malfunctioning of zoom motor, Two possibilities are there,1- If company provides technical help on component leve in your regionl then zoom motor may replace.2- If component level supp ... Fuji FinePix A820 Digital Camera

Zoom Error When I turn my camera on I keep getting a 'Zoom Error' message. Did I push a button to cause this? How do I get rid of this error message (unable to take pictures). Thanks!


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a p ... Fuji FinePix 2800 Zoom Digital Camera

I have my camera Cyber-short dsc-w220, it has fall down but it was in its cover,after that when I turn on the zoom is coming and going off then after it display this: ''turn the power off and on again''. when I do that it becomes like that and soo on. I can't take any picture but It can display the picturs inside. please Advice. Thanks


I am afraid you have bad the lens assembly and it needs to be replaced. ... Sony Digital Cameras
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.5304 seconds