Having problems with your Sony Cyber-shot DSC-S730 Digital Camera ?

Device Not Recognized

\015 Hi.My Sony DSC-S730 works good,but when i want to copy the photos in my computer,the message "usb device not recognized" . I've installed everything but still doesn't work.I use windows XP.Please help me with this problem.Thank you in advance.Cristina\015

Answers :

This problem mainly occurs because Sony does not support connection though Hubs or for that matter Front Panel USB ports. Try connecting the camera throught the back panel ports (There are usually four to six of these depending on your motherboard.) .

If it still remains unresolved:
1. Update windows XP to atleast service pack two (If you havent already). Uninstall Picture Motion Browser.

2. Uninstall the camera from the device manager.
This is how to do it. Connect the camera, wait for it to show as an unrecognised device. Hit "Windows + Pause/Break" to bring up system properties. (Windows is the key next to alt, that brings up the start menu.). Navigate to the hardware tab and choose device manager. Expand the last tree from the list (One for USB devices) and delete the entry "Unrecognised Device" (Select it and hit delete). Shut the device manager. Disconect the camera.

3. Now, connect the camera the one of the USB ports on the back of your PC and power it on. It should show up as a PTP/Mass storage (depending on your camera settings) device.

4. If it still doesn't work, disconnect all other USB devices from your PC and then repeat from step 2.

5. You can reinstall Picture motion Browser if you like or use Xp's photo transfer utility.

Hope this solves your problem.

Cheers,
Shaunak
Repair Help & Product Troubleshooting for Sony Cyber-shot DSC-S730 Digital Camera

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