Having problems with your Sony Cyber-shot DSC-W120 Digital Camera ?

When i turn on my cybershot, the lens extends and retracts several times, then the screen goes mostly black and a message appears telling me to turn off and back on.

Answers :

Same thing happened to my camera. I have the same camera. I fixed it though. I know what I'm about to say sounds idiotic, but bare with me. If you turn the power to the camera on, and catch. or grab the lens when it has fully extended and don't let it retract. Wait until it has stopped wanting to move than the fun part happends. Atleast for my camera it felt as if something got in around the lens. so if you twist the lens you will have about a fraction of play to twist the lens back and forth. This fixed mine. Try this with yours. But don't be too rough. gentle. I mean. these camera's are expensive afterall aha =)
I had same problem...of course 13 months after purchase.
I hesitantly tried Bowtye48's 'method' and long and behold...I now have a working camera. Mine didn't come out far enough to grab it so I just hooked finger nail on the edge of the lens opening and as it wanted to retract it would stay out further and further each time. had to turn on/off a couple time to get full extension of the lens. Then a gentle twist motion on the left and right and BAM! Thanks Bowtye48!
Repair Help & Product Troubleshooting for Sony Cyber-shot DSC-W120 Digital Camera

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Suggested Questions/Answers :

When i turn on my cybershot, the lens extends and retracts several times, then the screen goes mostly black and a message appears telling me to turn off and back on.

Same thing happened to my camera. I have the same camera. I fixed it though. I know what I'm about to say sounds idiotic, but bare with me. If you turn the power to the camera on, and catch. or grab the lens when it has fully extended and don't let i ... Sony Cyber-shot DSC-W120 Digital Camera

Digital camera i recently bought a digital camera,we went to the beach and all of the sudden the lens would not come out.the camera makes an effort but stops and goes back in.on the display screen an error message appears telling me to turn off and turn on again,plz help

Hey everardo,\015\012 What is most likely going on is that something (i.e. sand) is obstructing the movement of the lens. You can try gently blowing compressed air into the sides of the lens to try and dislodge whate ... Digital Cameras

I have a Cyber-Shot DSC-W120. When I go to turn it on, the screen stays black and the lens just goes in and out, then I get an error message to turn off camera and then turn it back on. This is a new camera and I would like to get it fixed. What can I do to make it work?

Try Initializing the Camera. To initialize the Camera. First, press the Home button to display the Home menu. Then, select the Settings option in the Home menu. Then, select the Main Settings1 under the Settings option and set the Initialize under th ... Sony Cyber-shot® DSC-W120 Digital Camera

I was using my camera on the beach earlier and im not sure if sand got it in but i was using it and a minute later i turn it off and then try to turn it back on but a black screen appears and tells me there is a lens error and to restart it, i have restarted it so many times and it still will not turn on! what do i do?

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It a lens misalignment try tapping the lens gently in an opposite direction the camera dropped on and that should pop the gear back into place ... Sony Cyber-shot DSC-W70 Digital Camera
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