Having problems with your Sony Cyber-shot DSC-W120 Digital Camera ?

When i turn it on to take a picture the len goes out and in then closes and says turn power on and off?


Answers :

Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.

Use\012\012\012\012\012\012\012 these at own risk as it may further damage the camera.

Firstly ,\012 try connecting your ac adapter or usb cable.

Try holding the \012shutter button while switching on the camera.

Look at the lens , \012and if some of the lens 'circles' is misaligned or not concentric then \012try wiggling it (while holding camera lens down).

Try gently \012pushing or pulling the lens when it extends but this is risky as it may \012cause the lens barrel to slip out of its guidance system.

Another\012 way to do this is to place the camera lens down on a hard surface and \012then power it up. Be sure to use a soft cloth or something similar as to\012 not scratch your lens or casing. Let the lens push the camera up and \012down a few times and sometimes the little resistance provided by the \012camera is enough to get things going again.

Try hitting your \012camera near the lens on the body with the soft tissue on the palm of \012your hand.

Other than that , I would take the camera to a repair \012center for a evaluation to see if it would cost more to repair than to \012replace the camera.

If it is still under warranty I would suggest\012 you take it in before trying any of these steps and remove any \012off-brand batteries or accessories as some stores are really fussy about\012 warranty repairs on camera's with non-brand accessories.

Hope \012the advise is useful.

Regards
Andrea
Fixing a Lens Error on a Digital Camera
\012
\012This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\012The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
\012A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\012Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\012The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\012Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\012Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\012Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\012Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\012Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
\012Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\012Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\012Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Repair Help & Product Troubleshooting for Sony Cyber-shot DSC-W120 Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Lens error My Casio ex-z60 camara lens wont fully extend.When power is turned on, a clicking noise is heard. The LCD displays what will be captured, but is is blury. Then the lens closes and a "lens error" message apears on the LCD. Sometimes a message that says "retry power on" appears. Every thing else works fine. I am able to view my pictures .but I can not take any pictures.. Thank you


This is the lens focus gears. They are either knocked out of alignment, or debris has jammed them. The good news is it can be fixed....Casio most likely won't help. Hint...google my user name. ... Casio EXILIM ZOOM EX-Z60 Digital Camera

Neither the fujifilm 256MB xd card nor th enew Olympus 2GB xd card will work in the A340. I've put the card in and went to Format it in the camera as per teh menu. It acts like it does but when you take a picture it says "write error" When you turn it on again it still says "card not initialized." I've tried formating them with the camera on (lens cover open) and using the menu and with the camera off (lens cover closed powered on using the button on the back) and using the menu from that screen


The camera needs to be up-dated to read the cards it may still have the old dater in it! so it cant "see" the biger cards ... Fuji FinePix A340 Digital Camera

When i turn it on to take a picture the len goes out and in then closes and says turn power on and off?


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\012\012\012\012\01 ... Sony Cyber-shot DSC-W120 Digital Camera

Help! My camera is doing the same thing other's do too. I turn it on and it says "Turn power off and on again" and the lens comes out and goes back in halfway. sometimes I hold down the play button for about 5 secodns and then press it again and it allows me to take (bad) pictures. When i say bad pictures I mean the screen starts shaking and gets static or something and then when i finally can take a picture they exposure comes out so bright that the picture is just a all white or it comes out t


Hi try turning on and taking hold of the end of the lense and gently pulling and twisting you may hear a click but dont force it. then turn off and on again. then you may want to try\015\012\015\012\015\012Press Menu button to ... Sony Cyber-shot DSC-W55 Digital Camera

Turn the power off and on again....this is what appeared after i download some pictures to my computer for the first time. When I do this the same words appear on the screen and I am unable to take any pictures When I turn on my Cybershot DCS W90, A message sayes 'turn the power off and on again' the lens does not open and I can't take photos but can see photos stored on memory card.... what do I need to do to fix this?


I have a Sony P32. Found the answer on another board'\015\012Hit the front of the camera where the lens is on carpet a couple of times. I jars the problem loose ... Sony Cyber-shot DSC-W100 Digital Camera

When I turn my Sony DSC-W55 on it will say Access on the lens. The lens will come out and retract a couple times. It will beep and then say Turn the power off and on again. I have tried replacing the memory card and charging the battery. I have taken compressed air and blew the camera out. I can view the pictures on the momory card. It will not take pictures.


I had the same problem with the lens, just pull the lens gently until u hear a small click sound, it will be like new again. just tried it and it really works ... Sony Cyber-shot DSC-W55 Digital Camera

A drink was spilled on my camera and now when I turn it on it takes a while for the lens to open all the way. Sometimes I have to force it open. It still will take pictures but if I try to zoom in too much it will freak out and say lens error. Also when i turn it off the lens covers are stuck and will not close. is ther a safe way to clean it?


Try using an electronics cleaner on the camera to dissolve and wash away any of the spilled drink. CLICK HERE for link for cleaners. Hopefully this will he ... Kodak EasyShare M853 Digital Camera

Lumix tz3 Please turn camera off and then on again" as soon as camera is switched on. I Can view any menu, or read SD card, but cannot take any pictures. If I turn on in a picture taking mode it starts to focus and then the message appears, when I turn it off the lens does not close. If I turn on in playback mode, it works fine, if I turn it off from playback mode, then the lens closes. Basically, any picture taking mode triggers the error message. Solution?


Low battery maybe? Try holding camera firmly in one hand, with camera on and in record mode, and strike in on its edge firmly on the heal of your other hand. This technique is often sucessful with temporary camer 'quirks' like freezing, lens not full ... Panasonic Lumix DMC-TZ3 Digital Camera

I have a sony cybershot DSC-W150, and for some reason, when i turn the power on, the lens opens and closes several times, then a message pops up on the main screen reading;"turn the power off and on again", and as i proceed to turn it on and off, it will not let me take a picture, any suggestions?


Hi, Lens requires manually restting. If you in the U.K , I can help you out.p.m me at [email protected] ... Agfa Cyber-shot DSC-W150 Digital Camera

My lense wont close. When I hit the power button on, the lense clicks and the screen says "turn off power off and on again" and will not allow it to take any pictures. When I turn off the power, it clicks like it wants to shut, but is unable to.


I am afraid you have bad the lens assembly and it needs to be replaced. ... Sony Cyber-shot DSC-W80 Digital Camera

The lens on my sd600 won't open when I turn the camera to picture taking position. Screen goes black and message says ''lens error, restart camera''. I have to go back to view mode and then turn camera off and on again in order for partially opened lens to retract fully and close.


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Canon PowerShot SD600 Digital Camera

The camera dsc-w120 is having problems. When you turn it on the lens zooms in and out then stays out but the picture part says turn the power off and on again and won't take the picture! When I turn it off and on then it just repeats the process . Please help I'm on vacation


Check the memory card.Format it.and replug it. ... Sony Cyber-shot DSC-W70 Digital Camera

I turn on the camera and the lens pops out, but the screen just says "access" and then "Turn the power off and on again". I do so, and the same thing happens. Repeat. I can still view the pictures on the camera, but can't get past the screen errors to take more pictures. Any advice?


HelloThank you for using FIXYA!!!This\012 is a suggestion. If you do not feel comfortable trying it, ... Sony Cyber-shot DSC-N1 Digital Camera

My samsung nv24hd has had its lens stuck open, so I got it to closed carefully. Now whenever I try to turn on my camera, the lens will not open. The screen says samsung, and it freezes. I am able to see the pictures and videos on my camera, but I can't take pictures. It either beeps 3 times, or it freezes with the samsung logo on the screen. Is there anything I can do?


HelloThe problem is that the lens has become stuck in the barrel\012 after dropping it. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\01 ... Digital Cameras

I have a canon power shot A530. I dropped it on the floor with the lens open.....now the lens is half way out and it wont go out all the way or close all the way. when i turn on the power it comes on then cuts off with out displaying a picture in the veiwer on the back of the camera. I am sure i need to send it in for repair, if not tell me how to fix it, if not tell me where i can take to repair it


MY LENSE IS ACTING UP...AND IT SAYS...LENSE ERROR...RESTART CAMERA..WHAT DOES THAT MEAN ... Digital Cameras

I have a sony cybershot camera, i took it into the mountains the other day, and it has not been working properly since. every time i turn it on the lens comes in and olut multiple times and says, "turn the power off and on again." i can still look at pictures on it, but am unable to bring up a menu or take any pictures. i have recharged the battery and let it warm up, but nothing seems to change anything.


DSC-W120===============Hi,You need to replace lens assembly in camera to get it back in business.Lens mechanism is not sending initialize signal to system control due to some reason and system control chip tries to open ... Digital Cameras

When I turn my camera on, the screen remains black and says turn power off and on. Upon doing so, when i turn it on again, it begins beeping and says turn power off and on. But if I go to the view pictures screen and back to the "take" picture screen the screen just stays black and says turn power off and on


Hi, \012 \012 Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolv ... Sony Cyber-shot DSC-M2 Digital Camera

I have a sony cybershot wsc 1000 which when the camera is turned off the lens will not go back in.When turned on again the screen says Acess and then "turn the power off and on again" when i do this nothing happens and when switched on again it is exactly the same .the camera will not take pictures or show anything on the screen .It will playback old pictures.Any Clues?


Lens mechanism of your camera isn't working and you need to contact nearest Sony repair shop to fix camera properly. ... Digital Cameras

When turning camera on, lens opens and closes , then it says turn the power off and on again


The problem is that the lens is jammed. Here's what I did: I smacked the side of the camera on a tile floor a few times, until the lens started trying to open. Then I used a knife to pry up the lens a little. Believe it or not, it is now tak ... Sony Cyber-shot DSC-W55 Digital Camera

There are several problems with my camera one of them is the fact in that Every time i turn on my Lumix 10x mega pixel camera the lens won't focus it also won't let me take any pictures. When i turn the camera off the lens won't go back into the camera but when i turn it back on the lens gos in and then out again. There is one more problem whenever i go to look at the pictures on play i can look through a few before its says "please turn camera off then on a again" it also says the same message


OK, if there is sand in the camera, the gears will bind or stop causing the error that you described. I think it needs to be taken apart and cleaned by a service center before using again. Or you could buy a spare caemera to use on your family holida ... Digital Cameras

My ex Z1000 wont take pictures. i turn the camera on the lens goes in and out some times it looks like its going to let me take a picture and then the lens closes back into the camera and the screen goes black. It looks like the cameras off but I push the play button on top and it lets me view pictures. I don't think its the lens because the lens seems to open and close fine. Ive only used this camera 3 times and it has been stored safely so Im not sure what happened. It will only let me get int


Your camera problem has the problem chance. Fisrt you should try with full charge battery. sometime weak battery cause also. Second main pcb does not resetting every time after taking picture.\012I hope you luck! \012Would you give more detail pr ... Digital Cameras

Dsc-w90 when i turn on the camera the lens goes in and out about 3 times then i get this warning that says "turn the power off adn on again". I can't take any pictures what do i do?


This is a very simple solution. i have researched and looked for this solution in the past and works very well. \015\012\015\012\015\012you will need to turn off the camera and hold the camera on the edges in a way th ... Sony Cyber-shot DSC-W90 Digital Camera

I have a Panasonic DMC-ZR3 Lumix camera.The lens does not close all the way when I turn it off and when I switch it on it says system error on the screen. I can't take pictures or view pictures.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Panasonic LUMIX DMCZR3 DMCZX3 Digital Camera

My camera's optical zoom isnt working. when i was on holiday little bits of sand got stuck in the zoom lens and now it wont come out and isnt allowing me to take pictures. the camera turns on, but comes up with a message saying "turn power off then on again."


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Sony Cyber-Shot DSC-S40 Digital Camera

Sony Cybershot camera will no longer take pictures. When turned on the lens keeps opening and closing and the screen says ACCESS. Then it says shut off camera. The battery is fully charged, not sure what the problem is? The camera is 2 1/2 years old, is that the life span of a digital camera?


I had the same problem. I looked at FixYa some months back and found the solution. Give the camera a jolt against something hard. . . has worked for me several times. ... Sony Cyber-shot DSC-W50 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.4085 seconds