Having problems with your Sony Cyber-shot DSC-W120 Digital Camera ?
Why won't my lense come out after powered on?
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Tips for a great answer:- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.
Suggested Questions/Answers :
My camera wont turn on (its not the batteries). If I hold down the power button it beeps but the lense wont come out or open. Camera is 6 months old
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Kodak Easyshare C190 12MP Digital Camera with 5x Optical Zoom and 2.7-inch LCD
Olympus FE-230 My daughter took this camera to the shore and got sand in the lense area. When you power it on, the lense wont' come open. You can hear it whirring like it wants to open, but it can't due to the sand. Any recomendations on how to fix this without having to go to a repair shop and pay god knows how much. ???? Help!
This sounds real familiar; I think I may have just responded to a post from your daughter -\015\012This is what I suggested:\015\012\015\012If the batteries are a common type, install them into another device to see if they really a ... Olympus FE-230 Digital Camera
I have just downloaded the camera on to iphoto and have cleared the camera memory . I clicked the eject icon on iphoto and once cleared unplugged the USB download cable . I have just pushed the power button to turn the camera on and firstly get the message on the camera screen "Access" then a message comes up saying "turn the power off then on again " When I do this the same process repeats itself . The lenses wont open and protrude out of the camera ready to take photos. The battery has ju
Sounds like you did two things wrong...you deleted/erased/or formatted the camera using the computer. You disconnected the camera without using the "safely remove hardware" function. ... Sony Cyber-shot DSC-W50 Digital Camera
This happened last year when batteries died & now again, this time wont sort itself. Lense does not not retract - and there is no display on screen. Camera does not respond when any button is pushed. Green light comes on when power button is depressed but otherwise camera is dead. Please can you help
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Samsung S760 Digital Camera
My lense has stuck out and wont come in again, like it should wen the power is off, the camera is otherwise in perfect condition after 18 months never dropped etc, not a scratch on it, i dont want to buy a new one can this be fixed...??? please.
The len's on these are very suseptable to any dirt, dust, sand, and grit, one little grain in the gears and stuck, I just cleaned two, one was OK, the other was beyond repair, it can be just dust from tossing it in a purse or pocket, it gets in betwe ... Casio Exilim Zoom EX-Z80 Digital Camera
My Sony Cyber Shot felled and now my lense wont come out
Lol that ame thing happened to me but...sorry u by yourself cant fix it check it it has a warranty and sent it to the sony companyor were u bought it \\on the box it has the #and all u do is sent ... Sony Cyber-shot DSC-S700 Digital Camera
My batteries died in my pink i733 and when it shut down the "zoom lense" did not recede. i put fresh batteries in it but all that happens is that the green light flashes. it wont come on or turn off. the lense will not recede and none of the buttons work. the screen doesnt come on or anything. HELP!!!!! My i733 has the same problem,It died on me while I was taking pictures and now the lens is out the green light flashes and it wont turn on, new aa in it aren't helpin I get a very quick blee
This can sometimes be fixed if you remove the batteries over night and allow the camera to sit and discharge it should correct this problem. hope this helps. ... Polaroid i733LP Digital Camera
Lense problem When i turn the camera on in picture taking mode the lense does not come out all the way and if i push it again it still does not come out and then when i push the power button a third time it closes the little bit it opened... but not all the way. However if the camera is in play mode and i turn it on, the lense comes out all the way just fine... then goes back in on its own and i can view the pictures. Because of this it appears the mechanism is working fine but there is maybe
Dear jmgrev,\015\012\015\012Whenever you turn your camera on and your lens doesn't go in and out properly you are likely experiencing a lens error of some sort. Look for an error 18 or a "lens error restart camera" message. If either of t ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera
I can't turn my camera on,I press the power button,it gives me a whirling noise,the lenses come out(but not all the way),the picture on the screen is blurry,and I can't make a shot,and after2 seconds the lenses come back in by itself.Then it does it again,without me even pressing any button!But I can still view my pictures.But I can't download them on computer,because it still displays an error message D: 5fo8 5e02,and the lenses start moving again.I don't know how to fix it.Please help me.Becau
The camera may be faulty or it needs to be reset to the factory settings.\015\012Try removing the battery leave it out for at least 1/2 hour, then replace the battery.\015\012If it doesn't work then you need a new camera. ... Olympus Stylus 700 / 700 Digital Camera
My lense wont close. When I hit the power button on, the lense clicks and the screen says "turn off power off and on again" and will not allow it to take any pictures. When I turn off the power, it clicks like it wants to shut, but is unable to.
I am afraid you have bad the lens assembly and it needs to be replaced. ... Sony Cyber-shot DSC-W80 Digital Camera
Camera lense/power Camera lense is stuck out. When I turn it on the lense goes in and then comes out, a main picture apears, green light comes on and then it powers off with the lense stuck out. It will only stay on if I have it in play back mode. Please help! Phil D. PS - I have the PowerShot SD400
The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:\015\012\015\012 ... Canon PowerShot A510 Digital Camera
Same Problem When I hit the power button, it flashes, the HP logo comes up on the screen the lense retracts and comes back out and the power goes off. That's all it will do. Other times when I turn it on, a little yellow light on the bottom left side in the back flashes once after the blue power light flashes three times and then turns back off. Arggggghhh!
Use never used batries i have the camra it work s better with new batries ... HP Photosmart M525 Digital Camera
Camera wont let lense come out
... Samsung TL34HD / NV100HD Digital Camera
When powered on the lense comes out beeps twice then powers down.
Low battery power, replace batteries ... Samsung SL310W Digital Camera
Fugifilm FINEPIX A205S When I switch on the power the zoom lense comes out but the screen is blank and when I try to turn the power off nothing happens and the lense doesnot retract.
Has t\\it got jammed.. ... Digital Cameras
Canon 20d power comes on but wont fire and menu wont come on rear screen
... Canon EOS-20D Body only Digital Camera
I can't turn my camera on,I press the power button,it gives me a whirling noise,the lenses come out(but not all the way),the picture on the screen is blurry,and I can't make a shot,and after2 seconds the lenses come back in by itself.
Sounds like it might have got a bang,you'll have to take it to the shop,make sure you get a quote before you get any repairs done,camera repairs can be expensive. ... Olympus Stylus 700 / 700 Digital Camera
I dropped my camera and now the lense wont retract all the way. a red screen pops up and says "Lens error, try turning the camera off then on again' the lense wont come out, what do i do?
There can be a mechanical break or a lens mounting break due to the fall and so the camera must be opened out to reset the lens hood.\012You will need some experience to remove carefully and checck the drive for the dislocation of the motor con ... HP PhotoSmart M437 Digital Camera
My batteries died in my pink i733 and when it shut down the "zoom lense" did not recede. i put fresh batteries in it but all that happens is that the green light flashes. it wont come on or turn off. the lense will not recede and none of the buttons work. the screen doesnt come on or anything. HELP!!!!!
The dead batteries affected on the camera ... Digital Cameras
Sanyo VPC-E760 Please can you help me. My camera is practically brand new and all of a sudden it wont turn on. When I press the power button, the blue power light comes on and then it starts flashing and goes of again. The screen however does not come on at all and the lens does not open. Please can you help? E mail [email protected]
The USB cord does NOT charge this camera, you have to take the battery OUT and place in in the charger that comes with the camera. If you do not have a charger, you can buy one on-line for about $20.00 ... Sanyo VPC-E760 Digital Camera
My vivicam 5399 wont come on i have lithium batterys in there the beston the market for digital cameras and it still wont power up i know its not completely broke because it powers up in usb mode
... Vivitar Digital Cameras
Dropped camera lens wont come out. I turn the power button on and the lens sounds like it will come out, and it does a little bit, but then it gets stuck and powers off
Lens wont move in or out beeps thrre times and shuts off i want to fix it or you give me anther ... Polaroid i531 Digital Camera
Put camera on screen come on lens came out thwn power went off now power light wont stay on long enough lens wont go back in
Maybe this works: turn your camera on in play mode (if you have play button press it to turn on camera) and if your camera hase a shoot-play switch select play mode and then turn your camera on.)\015\012repeat this until lens goes back.\015\012I hope ... Samsung Digital Cameras
Hi I my new(3 months old ) PowerShot SD1300 IS camera has a problem. Initially worked fine ,but suddenly it is not working. Issue is it will power up only once after many (5 to 6 hrs) put idle.When powerd on , lens will come up and the camera will go of,lens will remain out.It wont respond(power led also goes off).Again if we put idle for some hours when we press first lens go in ,comes out and again goes off. Please let me know what could be the problem.I checked it is not problem with battery
Hi. I\015\012 note that you have checked the lens and Canon service has said the PCB \015\012needs to be replaced, but the cost is too high. However you have asked \015\012if there is anything else you can do. ... Canon Digital Cameras
The power light comes on it bleeps 3 times lens wont come out wont take photo
Your camera has a lens error. This\015\012 is such a common fault that I hope you don't mind me pasting my stock \015\012generic answer below. ... Samsung Digimax L730 Digital Camera