Having problems with your Sony Cyber-shot DSC-W120 Digital Camera ?

When i turn on my Sony Cyber shot DSC-W120, an error messages comes up, "turn the power off and on again" and the lens comes in and out. i turn it off and o again and the problem continues. please help, Damaris

Answers :


The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.

Use\012\012\012\012\012\012\012 these at own risk as it may further damage the camera.

Firstly ,\012 try connecting your ac adapter or usb cable.

Try holding the \012shutter button while switching on the camera.

Look at the lens , \012and if some of the lens 'circles' is misaligned or not concentric then \012try wiggling it (while holding camera lens down).

Try gently \012pushing or pulling the lens when it extends but this is risky as it may \012cause the lens barrel to slip out of its guidance system.

Another\012 way to do this is to place the camera lens down on a hard surface and \012then power it up. Be sure to use a soft cloth or something similar as to\012 not scratch your lens or casing. Let the lens push the camera up and \012down a few times and sometimes the little resistance provided by the \012camera is enough to get things going again.

Try hitting your \012camera near the lens on the body with the soft tissue on the palm of \012your hand.

Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to \012replace the camera.

If it is still under warranty I would suggest\012 you take it in before trying any of these steps and remove any \012off-brand batteries or accessories as some stores are really fussy about\012 warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope\012 \012the advise is useful. please do not hesitate to let me know if you need \012any further assistance. Also, please be so kind to let me know if you \012found this helpful.

Repair Help & Product Troubleshooting for Sony Cyber-shot DSC-W120 Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Hi welcomejee, I read all your solutions regarding the digital camera Sony DSC N2. I really have to thank you for your precious Some of the problems are very similar to mine: After the camera fell on the ground from about 2 meters in off mode the lens would come out and immediately back in 4 times in a row. After that the lens is back in, a beeping sound comes up and on the display it is written to "Turn the power off and on again". Of course that does not help at all. The lens is opening

George, this is most likely a lens issue, and more precisely, probably a stripped gear when it fell. You will have to disassemble the entire unit to get at the lens assembly, and will probably be a professional by the time you get through! ... Digital Cameras

When i turn on my Sony Cyber shot DSC-W120, an error messages comes up, "turn the power off and on again" and the lens comes in and out. i turn it off and o again and the problem continues. please help, Damaris

HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Sony Cyber-shot DSC-W120 Digital Camera

I have a SONY Cybershot DSC W150. When I turn it on the lens goes kut and comes back in several times, then I get the error message "Turn the Power Off and On Again", but doing that does not change anything. This is one of four digicams I own (also a Nikon D90, SONY DSC F717, and a Canon) and I like the W150 for some purposes because it is compact and has a viewfinder, not just a screen. I have been unable to find a similar camera. What can I do to fix the problem? Gerry Meisels [email protected]

HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\01 ... Agfa Cyber-shot DSC-W150 Digital Camera

I have a new Sony DSC-WX1 which I have used a few times it has developed a fault where it trys to turn on but the lens goes in and out a few times and then a message comes on screen saying turn the power off and on again! I recharged the battery but this has not solved the problem. Is this a known fault? Thanks for any help.

The motor that drives the lens must be faulty, since its new u can get it exchanged at the sony showroom or service center without any problem ... Sony Cyber-shot DSC-WX1 Digital Camera

SONY DSC-W310/B Digital camera has got a problem.. the lens are coming outside and going inside repeatedly.. and at lasts it asks to turn off it and turn on it again... what to do now with that?????

This is probably a lens issue. Dirt, dust, lint, and sand can work it's way into the assembly, and slightly jam up the gears that drive it. There are some things you can try to get it working again, and the following web blog describes what you ... Sony Cybershot DSCW310 Digital Camera

I can only turn on my Cybershot DSC-N2 while the camera is in playback mode. I can look at the pictures and videos and change settings with no problem.. but when I try to switch to camera or video record mode the camera turns off by itself. Sometimes the lens will come out and then the camera powers down with the lens stuck out. Other times it just shuts off before the lens even has a chance to come out. The camera has never been dropped or damaged.

First press power button for 15 seconds .Then remove memory card from it may be your memory card has some issue.also press reeset button on camera some camera has reset button.start your camera without memory card. ... Digital Cameras

I dropped my Sony Cybershot DSC-H50 and now the lens won't come out. It turns on and all but it just tells me to turn it off and on again, and it won't let me look at the menu. the circles in the lens are closed and it's pitch black looking at the screen and I tried pressing the shutter button once I turn it on and it just says to turn it off and on again. Also 2 times this occurred, when I could see with it but everything was still blurry and the lens opened up a little but just those 2 times.

HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \015\012probability is t ... Sony Cyber-shot DSC-H50 Digital Camera

Hi, may camera has a problem,when i turn on camera moves in and out.afterwarsd the words turn the power off and on again are displapyed. i have already forwarded my concern to sony service center and told me i should leave may cam for 3 days. and inform me that maybe the problem is the lens and that maybe i should buy another lens for my cam.

NO, the problem is in the lens motor that drives the lens, the service center agents will get it done for you & yes it does take a bit of time there. u don't need to change your lens. ... Sony Cyber-shot DSC-W70 Digital Camera

LENS PROBLEM I have a Sony Super Steadyshot DSC W80 camera and it has been frustratingly unreliable. When I turn it on, the lens goes in and out and "Cyber-shot" appears on the screen the a messge to turn camera off and on again. This happens often. How can the problem be fixed?

Maybe you can take a look to the Sony Cyber-Shot DSC-W80 Manual for finding the answer. ... Sony Cyber-shot DSC-W80 Digital Camera

Lens stuck I had been turning my Sony Cyber-shot DSC W50 off and on a few times, when suddenly as I went to turn it off, the lens got stuck and couldn't retract--just made this horrible mechanical noise like it was trying to do so but something was awry. Then this message comes up on the screen "Turn the power off and on again." I do as asked. Nothing. I take the (fully charged) battery out and see if that does the trick. Nope. No matter what I do, the lens will not retract, regardless of how ma

I have a Sony Cyber-shot DSC-W30 and my lens was stuck after a trip to the beach. As you turn on the camera, gently tap the bottom of the camera on a hard surface (i.e. a hard cover book). You could also use an air-duster spray to blow out any grai ... Sony Cyber-shot DSC-W50 Digital Camera

Power/lens Problems I'm having some power/lens problems with my camera. When I turn on the power in either the picture or video mode, the green light will turn on for a split second then turn off. The lens does not come out at all. However, when I try to turn it on with the picture viewer or in the menu it works just fine. When I start with the picture viewer and then switch to the camera it turns off. Thus it seems that whenever I want to take a picture or a movie the camera doesn't work.

It seems that the lense movement is jammed. Have you dropped the camera? just have a close look from the front side of the camera, does the lense assembly seems to be pressed or moved aside by some extra preassure? if no physical disalingment is vi ... Sony Cyber-Shot DSC-P72 Digital Camera

Lens error When I turn on my Nikon Coolpix 2200, the lens does not open and a "lens error" message comes up on the screen. This problem has happened before and after replacing the batteries or just waiting a few days it would work properly. Now I cannot make it work at all. lens error comes on opening,,,dont know what to do...

From the manual: "Turn camera off and then on again. If error persists, contact retailer or Nikon-authorized service representative." ... Nikon COOLPIX L18 Digital Camera

My Sony DSC-W30 has a problem. When turned on the screen picture rarely can be seen. It is either completely dark and a picture taken will also turn out dark and unseen. Sometimes the screen will turn on and off many times and then turn dark. Sometimes I can smack it on my hand and it will go black or come back on. The anti-shake button sometimes allows it to come back on. I do not have any screen messages and all the other features seem to work but in a dark unusable screen.

Sounds like a loose LCD connector. It does not sound like a image sensory problem to me. You will have to disassemble it , remove the connector cable then replug it back into the panel and that should do the trick. However I suggest that you take th ... Digital Cameras

I have a Nikon Coolpix L14 and all of a sudden, when I turn it on, the lens moves in and out while making a strange noise until a "Lens Error" message comes on the screen. I tried replacing the batteries, turning it off and on, taking out the memory card, and cleaning the lens. The first time I replaced the batteries, it worked...until the next time I used it and the screen was completely blurred. Then, I had the original problem with the "Lens Error" message. I really don't think it is a conde

Your problem may be due to corrosion on the battery contacts inside the camera\015\012which can prevent the full power of the batteries from flowing into the\015\012camera. Try this free fix before you do anything else: remove the batteries and wip ... Nikon Coolpix L14 Digital Camera

Nikon coolpix l3 lens error Can you help me to troubleshoot this problem. Thank you when i turn on my camera, it says lens error. the lens cover is stuck inside and won't come out when i turn off the camera. it won't let me do anything. help me please?

\015\012\015\012I have a solution posted in doc "nikon s5 s6 lens cover error repair.doc"  uploaded on site http://www.esnips.com/web/papputatiyasStuff&n ... Nikon Coolpix S51c Digital Camera

When I turn my camera on it says "Access" then a message comes up that tells me to "turn the camera off and then on" I have tried this many times and all the camera does is continue to push the lens in and out and then tells me to "turn camera off then on" Problem will not go away. Fully charged battery, took battery and memory card out for a while and re-inserted both and have same problem. [DSC-W55

This is a firmware problem that is common with many many digital cameras. It will have to be upgraded. The company will do this for $50Otherwise you may be able to find a kit online and do it which would be hard to located ... Sony Cyber-shot DSC-W55 Digital Camera

I have a problem with my sony cybershot dsc-w210. i put my battery in and turned it on, the lens came out but the screen was black. but then it just turned off and the lens stayed out and now it doesnt want to turn on. what can i do to fix this...

... Sony Digital Cameras

My sony camera keeps making a strange noise at the lens everytime I go to turn it on and it stalls at the cyber shot opening. Then, once it decides to turn itself on after the lens goes back and forth, it comes up in a blurry backround telling me I have to turn it off and then on again but it keeps doing this in repeat

This is a mechanical problem with your lens and needs to be taken to a repair shop. ... Digital Cameras

Kodak easyshare z712IS. sounds like a typical problem but...I try to turn it on, lens only comes out a little bit, then it turns off. I replace the batteries and the set time and date comes on...I set time and date camera turns off. I CAN in fact view pictures in the gallery but as far as taking pictures....nothing.

Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Kodak EasyShare Z712 Digital Camera

I had the "Access" error when turning on my Sony DSC-W70. The lens would go in and out a few times, and then I would be instructed to turn the power off and on again, which did not help. After reading comments from a few people with the same problem, I tried yanking on the lens when it was out and giving it a good couple of twists. I also took a q-tip with alcohol on it and cleaned all around the sides of the lens. Worked like a charm!

HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Sony Cyber-shot DSC-W70 Digital Camera

Len stuck I have the Sony H3. The len is stuck so everytime I turn the power on it'll say remove the lencap and turn on again when the lencap isn't on at all. The len just won't come out like it's suppose to with every start up. Please help.

Turn on \015\012gently take hold of end of lense and pull and twist\015\012you may hear a click dont pull till lense pops or to hard \015\012switch off and on again and this should solve your problem ... Sony Cyber-shot DSC-W55 Digital Camera

I have a samsung 860 digital camera ang my problem is the lens... the lens is still retracted even its turned off... before it happened the camera have a low battery.. and when i charged the battery for several hours and i put it on the camera... it works but the shots are blurred and when i turn it off again the lens was still retracted and not coming back... what can i do for this? please help me. tnx

This may be similar to another solution posted. Try heavy duty batteries - I used ACDelco Super Alkaline, but any brand of "heavy duty" AA should work. Make sure battereis are not cold; low temp causes any battery to lose power. If fresh heavy dut ... Samsung S860 Digital Camera

Sony cyber shot with Carl Zeiss lens, 8.1 megapixels, model # DSC-H7 ...... when camera is turned on, the lens has stopped coming out rendereing the camera inoperable?? You can hear the lens trying to move, and then instruction on screen to "turn power off and on again".. still no results???!!!

This is a common issue if the lens cap is on, I will assume it is not so something is binding the lens. It is probably sand or a misaligned lens. Try grabbing the lens barrel as it extends, you will need to remove the outer barrel to do this. If does ... Digital Cameras

Lens error I tried to turn off my camera, (Digital Ixus 60) and the lens froze halfway closed. When I tried to restart the camera, an error comes up on the screen, saying LENS ERROR, RESTART CAMERA. I had this problem before on this camera, but while it was still under warranty. I sent it to be fixed, but now it seems the problem isn't fixed. Is there anything I can do now?

The only thing is, is that it is past it's warranty. THE WARRANTY ONLY COVERS DEFECTS, AND FACTORY ERRORS. \015\012\015\012IF THE LENS DOESNT GO BACK IN, THEY CANT FORCE IT AND YOU PAY THE FULL COST OF THE ENTIRE LENS BEING REPLACED AND T ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

Lens problems I am deployed and I sent my camera to my wife and she has managed to brake it, I was hoping to get some help on this problem: When off, the camera lens is in the position as if it were being used. When turning the Canon Camera Powershot A530 on, the Canon logo screen comes on as it should. Following the blue logo screen is 2-3 rapid beeps made by the camera and a black screen is shown with the words, "Lens error, restart camera". Immediately after showing this screen for five

Try opening your camera, check the lens gear if its teeth are\015\012complete. If so, check if something stucks on it. Its much better to\015\012bring your camera to an authorized service center to re timing your\015\012lens track... ^_^ ... Canon PowerShot A530 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.3388 seconds