Having problems with your Sony Cyber-Shot DSC-W12 Digital Camera ?

My DSC-W!2 shuts off and won't power on. I have changed batteries, tapped the camera with the empty lensholder down, pushed reset a number of times but it is mostly off. When it turns on it is a miracle.

Answers :


Tapping the camera back and similar techniques work only if the problem is a lens error. I could not understand very well what you mean by erasing the contacts in battering slot. If you mean that the camera is working when you rub an eraser against the contacts, then the problem is the contacts. Dirty contacts is pretty unlikely, but it is still a possibility. You fix that using circuit board cleaning solution on the contacts. Full troubleshooting on the battery contacts is done taking apart the camera and reading Ohms between contacts and soldering joints on control pcb inside the camera. This test must be done by a technician.

About the battery, the best way to test it is going to a camera shop and asking them to try a spare battery on the bench, that is usually free.

The problem is not settings. This camera does not have NVRAM and gets reset rmoving battery. If the battery is good, then there is an internal fault.If the problem was a lose contact, operations like tapping the back may have done things a bit worse.

You can get a quote on repair calling Sony at the number listed on manual, or you can get a quote from a third party service here: Repair.



This problem is caused by a problem with either

1) Not enough power reaching the camera - bad batteries, bad contacts, circuit overide or circuit failure.

2) The lens guide which has either become slightly misaligned or disturbed by a particle of grit which is preventing the lens extending properly or making it sticky hence overide of power and shutdown.

The first thing you should do is remove the batteries and clean the contacts on both the batteries and the battery compartment itself (where you can reach it) with a soft pencil eraser. This has the effect of removing any residue that is preventing a good contact.

I know you have changed the batteries but did you replace with rechargeables? NiMH rechargeables with a capacity of at least 2100 mAh are recommended to help eliminate the power issue as being the cause.

In relation to the second issue of a lens problem there are several strategies which you can try to deal with this so please view this FixYa Tip which outlines the approaches that are known to work.
This tip also deals with overcoming power problems on the camera.
\015\012These are the main user strategies that you can try yourself. If these fail the camera will have to go for service attention unless you are confident about dissasembling and servicing the lens mechanism and troubleshooting the circuit board. Even if this is the case you will need access to special tools and Sony spare parts.
\015\012Hope you get it sorted with the troubleshoot as outined but obviously, if this does not work then a serious component failure has taken place and the solution will neccesitate a service repair.
Thanks for using FixYa. Please remember to leave a vote for the solution.
Repair Help & Product Troubleshooting for Sony Cyber-Shot DSC-W12 Digital Camera

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