Having problems with your Sony Cyber-shot DSC-W170 Digital Camera ?

Lens is stuck and wont move. on the screen it states "Turn the power off and on again" help pls? Was working just fine and then started with the lens not opening...I opened manuelly and now it wont't take pics...I can view them on disc BUT it just says "turn power on and off" on the screen. Help!!!


Answers :

I agree that the camera needs to be sent back when this happens.  I have seen people suggest pulling on the lens (a bad idea) and smacking the camera / rapping it upon something (an even worse idea).  Not only will these options often fail to work, they will damage your camera further and void your warranty (leaving you stuck with a broken camera).  If you find a fault in this (or any) camera, DO NOT HESITATE to either send it back or demand a refund in full.  The lens sticking IS A FAULT IN THE CAMERA, not something the consumer should have to fix on their own.

Also, for the record, if Solution #1 (posted by "geragodina") is really a copy/paste of a LiveAssist Chat, please be aware that "Patrick" was not an actual person, it was an AI chatbot (if you need proof, try visiting jabberwacky[dot]com).  I have been writing AIML for various chatbots for years, and am amazed that this site charges for "Live" Assist Chat when they are using scripted chatbots.  Save your money and ask real people.  Remember, chatbots are only as smart as the people who program them.
Hi I have the Same Problem Had the Camera for just Four\015\012Weeks ( Peter Hilsdon )
Have you solved this problem yet or just sent back to Sony
\015\012lens is stuck and wont move. on the screen it states "Turn the power off\015\012and on again" help pls? Was working just fine and then started with\015\012the lens not opening...I opened manually and now it won’t take pics...I can\015\012view them on disc BUT it just says "turn power on and off" on the\015\012screen. Help!!!
\015\012\015\012
Repair Help & Product Troubleshooting for Sony Cyber-shot DSC-W170 Digital Camera

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Lens is stuck and wont move. on the screen it states "Turn the power off and on again" help pls? Was working just fine and then started with the lens not opening...I opened manuelly and now it wont't take pics...I can view them on disc BUT it just says "turn power on and off" on the screen. Help!!!


I agree that the camera needs to be sent back when this happens.  I have seen people suggest pulling on the lens (a bad idea) and smacking the camera / rapping it upon something (an even worse idea).  Not only will these options often fail ... Sony Cyber-shot DSC-W170 Digital Camera

I am on my third dsc w50 and they all had the same problem and don't work??? all say... access then... turn power off-on again" HELP! Same as marimccall. Black screen with 'Access', lens moves in and out three times and then the screen shows 'Turn the power off and on again'. When turning off and on again the same sequence is repeated. Any help would be appreciated.


Hi,Error message "access then turn power off-on again" comes in DSC-W50 when lens mechanism failed to provide Initialize signal to system control IC. When camera powers up, lens extended and there is photo coupler that sends pulse to syst ... Sony Cyber-shot DSC-W50 Digital Camera

Zoom Error Just bought an Olympus SP550 Ultra Zoom for my daughter. In less than 24 hours the cam developed a problem. When she turns it on, the zoom lens goes part way out, a message "zoom error" shows on the screen, and it powers itself off. We thought it might just be the batteries, but new ones didn't help. Similar problem with SP-560UZ On power up lens clicks & sticks when zooms out. Then get "zoom error" & powers off. Tried new batteries, helping lens out. Leaving batteries out. Could not


I think a grain of sand was blocking the zoom tubes. This will not work if the camera has been dropped & the zoom apparatus is bent. It is entirely at your own risk & may invalidate any guarantee but they may charge anyway if you have got san ... Digital Cameras

EX-S500: * I turn it on and the 'Adjust' screen comes up. *I press the 'Menu' and the lens comes out, the green light flashes for awhile, it beeps a few times, it grinds a few times and shuts off. The lens stays out. *I turn it back on, the lens goes back in and the 'Adjust' screen comes on. * I press the power button and the camera goes off. *I left the camera in the charge gradle all night and the battery did not charge. *Help


You could have a power and lens issue, going on at the same time here. There's a couple of web blogs that delineate things you can try to correct these issues, and here they are:\015\012 ... Casio Exilim EX-S500 Digital Camera

Lens stuck Please help me, I tried to turn on my camera today (it had been working fine before) and when I tried to switch it on the lens would not fully it open and my camera was making a whirling noise. The screen is black and will not take photos. The lens won't open fully and when it does eventually close has difficulty doing so. The camera then makes a beep beep beep noise and displays "Please turn the power on and off again". Please help I can't live without my camera and can't afford


If the lens is not coming out, its stuck, or it wont completely open or close, that is the lens assembly, that needs to be repaired. You need to take it to somebody, that can either repair it or replace it for you. There is nothing that can be done, ... Sony Cyber-Shot DSC-P8 Digital Camera

LENS PROBLEM Lens keeps zooming in and out when I turn it on. After 4 times, the lens goes back in and it says on the screen, "Turn the power off and on again". Then it does the same thing when I turn it off and back on. Also, the shutter is not closing however it's also not all the way open. Almost half way but more open than closed. Please help!!!


The slightly open shutter is the reason for this problem. Thank God you mentioned it. \015\012Solution: Try with your fingers to shift the shutter “blades” back and forth to see if they move freely. If they do no move freely it maen ... Sony Cybershot DSCW80 7.2MP Digital Camera with 3x Optical Zoom and Super Steady Shot

Lens Stuck Sony W55 outer lens got stuck since i accidentally dropped it on the floor,the lens is tilting to one side.I get access on screen when i turn it on...the lens tries to align itself but it fails...then i get the "turn the power off and on again" mesage and the process repeats...banging the camera didnt help!


If the lens is stuck out then you will find it is usually one of a few reasons.\015\012\015\0121. Check the batteries. (obvious I know).\015\0122. The camera has been dropped or knocked.\015\0123. The camera has grit or dirt i ... Sony Cyber-shot DSC-W55 Digital Camera

Lens Sticking My daughter has this camera and the lens is stuck out and will not retract. When she turns the power on ACCESS comes on the screen and says to turn the camera off and then back on, but the lens never retracts. How can I fix this? Thank you for ANY help that you can provide me.


The same exact thing happened to me when I accidentally dropped my camera on the ground. My dad actually fixed it for me. I cannot exactly remember what he did, but I know this can be fixed! =]\015\012\015\012He did something with the len ... Sony Cyber-shot DSC-W55 Digital Camera

When turned ON, screen shows "Access" and lens moving in and out two or three times with yellow light beside viewfinder blinking, then "Turn the power off and on again". Turning power off and on again doesn't do anything. Can anybody help please?


\012\012try these:-\012\012\012connect it to pc and on it\012vaccum the barrel of lens\012changing mem. card and batt. for 2min.\012 ... Sony Cyber-shot DSC-W30 Digital Camera

Hello....my screen has the msg Lens Error!.....Please help! I hear a clicking sound when the lens come on after turning the power on....The lens comes out then retreats back...PLEASE HELP!!!!


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you wi ... Nikon COOLPIX L3 Digital Camera

When I turn my camera on the lens keeps going in and out. On the screen it reads cybershot and then the message, Turn the power off and on again shows up. I turn it off and on but does not help. I can't find my manual to look this up. PLEASE HELP if you have ever had this problem. Thanks!


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \015\012probability is t ... Sony Cyber-shot DSC-W170 Digital Camera

When I turn my Sony Cybershot 7.2 mega pixel camera on, the lens keeps going in and out and the message "Turn the Power on and off again" shows up on the LCD screen. When I turn the power off and on again, the same thing happens over and over again. Help!


Same problem, recently i broke the lens but fixed it my self but in the process i blew up the flash component of the camera and now have remnoved that part the lens works fine now but get that same message. is it because i have removed the flash comp ... Sony Cyber-Shot DSC-S500 Digital Camera

Lens issue A black screen comes up with the word access. The lens seems like it is trying to fix itself but is jammed. After a few tries the screen says: Turn the power off and on again. I have done that and tried removing the battery for a period of time and recharging it but nothing seems to have an effect. Thank you in advance for your help.


This is either a faulty lens mechanism caused by dirt ingress or damage, thus not able to complete the process- Contact Sony for repair erstimate. ... Sony Cyber-shot DSC-W50 Digital Camera

Have had the camera about a year.... today took a picture with it and screen went black, the camera froze up (zoom lens stayed out didn't close). I have put new batteries in it.... the green light comes on on the back but the lens stays out.... the screen stays black. When I hold down power button to turn it off it quacks like a duck and goes off.... Please help!!!


This\015\012 is such a common fault that I hope you don't mind me pasting my stock \015\012generic answer below. No point in reinventing the wheel!Stuck lenses are probably ... Polaroid i830 Digital Camera

Sanyo VPC-E760 Please can you help me. My camera is practically brand new and all of a sudden it wont turn on. When I press the power button, the blue power light comes on and then it starts flashing and goes of again. The screen however does not come on at all and the lens does not open. Please can you help? E mail [email protected]


The USB cord does NOT charge this camera, you have to take the battery OUT and place in in the charger that comes with the camera. If you do not have a charger, you can buy one on-line for about $20.00 ... Sanyo VPC-E760 Digital Camera

Last time I tried to turn on my camera (Samsung SL502) the lens came out but the screen didn't come on. I hit the power button again and nothing happened, now the lens is extended and won't go back in...pressing the power button does nothing but the camera makes a funny sound. Please help. Camera is 6 months old.


Sounds like the lens mechanism is stuck - mine does the same thing after my 2 year old dropped it on the cement. Looking for a replacement lens now, but not having much luck. Read the previous posts for other solutions. Good luck! ... Samsung SL502 Digital Camera

My L100 lens is jammed out, i turn on the power and... nothing. Nothing on the screen, the lens won't budge and i can't turn it off... HELP!


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Samsung L100 Digital Camera

Okay, first off i have a sony-cybershot dsc-W80 and one day i brang it to the park and dropped in the sand accidentaly. Now whenever i turn it on, it says cyber-shot on the screen and the lens goes out and in about 4 times, then on the screen it say please turn power off and on again, and it keeps doing the same thing over and over again. please help!


These are always lens error messages-the lens is stuck or off track and camera will need to be serviced ... Digital Cameras

Camera problem.. hi every time i turn on my camera, it turns on, but turns right off.. i have a sony cybershot digital camera.. and every time i press the power button it just says cybershot on the screen like if its about to turn on but it just shuts right off.. and the battery is fully charge.. and the lens is just sticked out lik if it froze or something.. help??


Umm well i would think it is doing that just to save the battery so lik wen u turn it on then i would use it as soon as u turn it on if not it probley thinks ur not going to use it so lik i said turn it on and use it as soon as u turn it on......... ... Sony Cyber-shot DSC-W80 Digital Camera

Camera problem when I turn the camera on the lens goes in and out and in and out thenthe screen says access then turn the power off and on again, battery ifcharged but when I turn it on again the same thing happens...I am inArgentina on holiday can you help?


Try new batteries anyway. There's always a chance that your existing batteries are no longer any good, even if they aren't very old. ... Sony Cyber-shot DSC-W50 Digital Camera

Flash broken,lens stuck i turn it on and the camera clicks and it sounds like the lens is detached from what useed to move it. its says "acess" then black screen then "Turn power off and on." i think its forever broken.. :( flash broken,lens stuck i turn it on and the camera clicks and it sounds like the lens is detached from what useed to move it. its says "acess" then black screen then "Turn power off and on." i think its forever broken.. :(


I have the same problem...so do you think that it's so expencive to repair?? ... Sony Cyber-shot DSC-W55 Digital Camera

Transferred the pictures from the memory card onto the computer and put card back in. Tried to turn it on, but now the lens is stuck, it didn't open fully, and I need help. It seems to have frozen while turning on - the screen is black etc. I took out the battery, and meory card, replaced them both, nothing happeneing. Power button does nothing. Is there a reset button? It's the 7.2 megapixel camera...


This would need to be repaired if the lens is stuck so is the shutter. I would take it in and have it looked at. there is no other resetting then what you already have done ot the unit.\015\012\015\012\015\012thanks for rating. ... Sony Cyber-shot DSC-S650 Digital Camera

I own a Canon power shot SD790 IS and I've been using wonderfully for the past few months Last weekend when I turned on my camera to view some pics I noticed a little blue screen on the corner of my camera in when I take pictures and upload them to the camera the blue spot doesn't show up on the pictures thank God but it's on my LCD screen and it seems internal I don't know if it's dead pixel or a lens problem can this be fixed at home please help I can't send it back because I ordered it online


It seems to be a dead pixel, best thing would be to have it replaced from the Seller, else you can get it replaced with a new working lcd panel. This may be an expensive solution.Check whether you have a worldwide warranty from Canon, that will help ... Canon PowerShot SD790 IS Digital Camera

My camera is a Sony Cyber-Shot. When I tried to turn it on last night, the lens kept going in and out. Then the screen read " Turn power off, then on again". After trying that, the same thing happened again and again. Is this fixable? HELP PLEASE! :(


... Digital Cameras

Sony DSC-W7 When the camera is turned on I get this message on the screen"Turn power off and on again". That does not help. Also, the lens is extended and will not retract. Bob


Lens assy is defective. needs to be replaced. ... Sony Cyber-Shot DSC-W7 Digital Camera
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