Having problems with your Sony Cyber-shot DSC-W35 Digital Camera ?

My sony cyber shot keeps turning off saying for use with compatible battery only. The battery is fully charged and is the orginal battery it came with. Sony suggested to repower the camera by holding the power button for 30 seconds with the battery out. This did nothing. Their suggestion was to send it in for service. They wanted about the same I paid for the camera to fix it. Is there anyone that can help me? Please and Thank you


Answers :

Power the camera with the dc adapter in ..and see if it let you look in the menu ..If it does you should try to reset the settings from the main menu ..setting reset or something called like this ..cause it has a choice over the power source ....probably is capable to use both nickel or lithium rechargeable ...and normal alkaline ones...and it has a setting to change the battery type in the menu ...probably changed by mistake ....now yoy need a way to get to the menu ...if it do not let you use the adapter ..than you should by and try with alkaline batteries that fits..and check in the menu and change back ...after that will not power with the alkaline ones..and work again with the rechargeable...
but usually a general reset will put it on the right kinda battery usage...
There is another issue if the batteries are used beyond charging to the normal value ..and than they should be changed cause it do not charge themselves to the right voltage ..and this is the cause that the camera prompts you to insert the right kind..but in this case should work with the adapter in ..if it has a adapter port and is not the kinda that charges the batteries outside camera ..
Anyway it is nothing wrong with the camera but just with the setting or the batteries..so
First go to a store with the same kinda stuff ..and ask for a battery similar ..but do not buy it until it is fully charged and tried in the camera and accepted..If a new one will behave the same ..than it is from the setting like I said ..and need to be changed to the type of battery you use..This may be not from a mistake ..but the camera 's default usage to be on the other kinda batteries that it is now set ...and you made a reset and changed the setting from the ones that came with the camera ..got it ??default on settings that now is made after a reset ..and it worked with your kinda batteries cause it was set by hand by the seller..just one kind or the other ..have to work..and after you power it ..look in the menu and when you find the battery feature..change it to the ones that it is written on those that u use..

Hi,
Question post shows it is Sony DSC-W35 camera that gives use with compatible battery error message.
There are two things involve, camera and battery, so need to narrow down problem by testing camera with another Sony battery and put your camera battery in another Sony camera that use same. That way you will find out either battery is defective or camera.
Let me know if you can do that test and what are the results to suggest its solution.
Thanks.

Repair Help & Product Troubleshooting for Sony Cyber-shot DSC-W35 Digital Camera

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