Having problems with your Sony Cyber-shot DSC-W50 Digital Camera ?

"Access? & ?Turn the power off and on again? keep appearing

\015 When I turn on my Cyber-shot Sony DSC W50 digital camera, the word "Access\342\200\235 appears on the screen, the lens pops in and out three times then a beep sounds followed by the words \342\200\234Turn the power off and on again\342\200\235. The lens remains popped out while the words are on the screen till it automatically shuts down. \015\012I have turned the power OFF and ON again several the problem still persists. I have removed the battery and replaced it after a few seconds. It has not worked. I have tried to hit it as was suggested by some on fixya.com, it did not work for me though some comments show that it worked for others. Where is the re-set button? What would be solution to this problem? \015\012Please help I like my camera so much.Emmanuel\015

Answers :

Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.

Use\012\012\012\012\012\012\012 these at own risk as it may further damage the camera.

Firstly ,\012 try connecting your ac adapter or usb cable.

Try holding the \012shutter button while switching on the camera.

Look at the lens , \012and if some of the lens 'circles' is misaligned or not concentric then \012try wiggling it (while holding camera lens down).

Try gently \012pushing or pulling the lens when it extends but this is risky as it may \012cause the lens barrel to slip out of its guidance system.

Another\012 way to do this is to place the camera lens down on a hard surface and \012then power it up. Be sure to use a soft cloth or something similar as to\012 not scratch your lens or casing. Let the lens push the camera up and \012down a few times and sometimes the little resistance provided by the \012camera is enough to get things going again.

Try hitting your \012camera near the lens on the body with the soft tissue on the palm of \012your hand.

Other than that , I would take the camera to a repair \012center for a evaluation to see if it would cost more to repair than to \012replace the camera.

If it is still under warranty I would suggest\012 you take it in before trying any of these steps and remove any \012off-brand batteries or accessories as some stores are really fussy about\012 warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope \012the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea
Repair Help & Product Troubleshooting for Sony Cyber-shot DSC-W50 Digital Camera

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"Access? & ?Turn the power off and on again? keep appearing


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