Having problems with your Sony Cyber-shot DSC-W50 Digital Camera ?

My cameras lens is halfway out and its stuck. I try turning it on and it wont work. I need help NOW!


Answers :

Fixing a Lens Error on a Digital Camera
\012


\012

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\012

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
\012

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\012

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\012

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\012

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\012

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\012

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\012

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\012

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
\012

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\012

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\012

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Repair Help & Product Troubleshooting for Sony Cyber-shot DSC-W50 Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

My cameras lens is halfway out and its stuck. I try turning it on and it wont work. I need help NOW!


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Sony Cyber-shot DSC-W50 Digital Camera

When i turn on the camera the lens wont pop open even when the battery is fully charged.... i was taking pictures and it working fine turn the camera off and on again then the lens wont open anymore? i can still view all the pictures i took from the camera but cannot take pictures anymore coz of the lens wont open. i tried initializing the camera by going to set up it didnt work..msg error said turn the camera off and on again and i did but didnt work either many times i tried please help thnks!


The problem is\015\0121- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go ... Sony Cyber-shot DSC-N2 Digital Camera

My kodak m763 quit working and i was wondering if i took it apart if i could fix it ...it may have gotten too damp in the rain, but the next day it turned on fine for viewing, then the lens would not extend out all the way out or go back in and it would turn itself off. We tried to help the lens come out, but wouldn't work and then tried to help it go back in and now its stuck and won't even try. Can i take it apart (with the right tools)...already tried everything and know i need a torx tool. d


Google the words...disassemble a digital camera. ... HP Photosmart R927 Digital Camera

Lens Stuck My Lens is stuck on my Coolpix S200 and I'm getting the Lens Error message. I tried to push it back in like I read on here and it went partly in and now its completely jammed. I've only had my camera for about 4 months. Please help!! I'm hoping to fix it myself. i dropped my camera and now the lens wont come out. Everytime i turn on the camera it tells me to turn it off then on again. I've done it multiple times and it doesnt work. I tryed to push the lens in and out but it doesnt ma


YOU CANNOT REPAIR THIS SOPHISTICATED CAMERA YOURSELF!!\015\012I guess pushing the lens inside may have made the problem worse.\015\012I follow a rule- if you drop an electronic equipment and a problem occurs- it usually takes a profession ... Sony Cyber-shot DSC-S700 Digital Camera

Error message I have a panasonic DMC-LC33 digital. A system error message would show the minute I turned it on. The lens would come out. Then within 4 seconds the lens would go back in. I tried the on/off several time but the results were the same. I put the camera away for later. When I tried it the other day, it would not even turn on. The batteries are fully charged. Help!!!!!! I need my camera for my work.


*&%$@#%^&*&^% !!"It's working!!!!\015\012\015\012Turn your camera on and put it near your ear. Did you hear a softly motorized sound in the lenses area and the green LED is flashing? If you hear this sound do this.\015\012\015\012Do it under your own ... Panasonic Lumix DMC-LC33 Digital Camera

Error message I have a panasonic DMC-LC33 digital. A system error message would show the minute I turned it on. The lens would come out. Then within 4 seconds the lens would go back in. I tried the on/off several time but the results were the same. I put the camera away for later. When I tried it the other day, it would not even turn on. The batteries are fully charged. Help!!!!!! I need my camera for my work. hi expert i m suffring in this error on my panasonic DMC-LC33 when i switched on


Try \015\012\015\012Klomtrix trick this worked with my camera\015\012thanks klomtrix ... Panasonic Lumix DMC-LC33 Digital Camera

Need help urgently!!! GR-D22 not recording. I have a JVC GR-D22 Digital Video Camera (about 3 yr. old). It had been working fine. But recently it did not work anymore. The LCD screen is on, but a black picture. When you first turn it on, the reminder to remove the lens cap flashes (lens cap is off). Then that will go away and still no picture. All the dates and everything else is showing up on the screen but no picture. I have tried to adujust it according the guide but no help. Same thing i


There is a good chance that the iris is stuck shut. Try tapping the side of the camera lightly to try and release it. If the camera can show you old pictures that are currently stored correctly, I would suspect the iris.\015\012\015\012 ... JVC Digital Cameras

Camera won't turn on what can i do (yestreday it worked fine, HELP)? first i tried to get batteries for it and they didN'T work so then i got other brand new batteries and they didn't work IT WORKED FINE YESTERDAY AND NOW IT WONT AND I'M GOING TO THE BEACH IN 5 DAY SO I NEED TO FIX IT HELP!!!!!!!!!!!!!!!!


My Camera no coming on. ... Kodak EasyShare C513 Digital Camera

My camera was working perfect and then i turned it on to look at pictures and it turned on for a split second and then shut off, my lens is stuck out now and it wont turn back on, i even bought another battery to see if that would help and both batteries are fully charged the green light comes on and NOTHING happens. HELP!!!! I am going on vacation in a month and i need a camera!


Hi,I am Sorry to hear regarding the Problem.This is a ' Lens \015\012Problem ' which is Quite Common on \015\012these Models.It is not worth to get it Repaired, as the Cost of \015\012repair would be quite high as compared to ... Canon PowerShot SD780 IS / IXUS 100 IS Digital Camera

Hello, I have a Canon powershot SX100 IS, and everytime i turn it on it beeps and says on the screen "lens error, restart camera". I have tried tapping it, shaking it a bit. turning on and off. Put in new batteries, taking memory card in and out. Turning it on at different angles. Connecting to the computer. But nothing is working, it wont even let me look at the photos when i press the play button, and that doesnt even require opening the lens! please help! thankyou.


Try these procedures. ... Canon PowerShot SX100 IS Digital Camera

Not working we loaned our optimus 5.o mega pixel to a friend he said he took 4 pictures then the battery died I tried to charge the battery and it still wont work. It wont even turn on with it plugged in to the wall. Could the charger went bad or the battery and charger. or what. we have had this camara since aug of 06. could some one help I have a wedding in 2 days that I need this for. Thanks for any info in advance


Wher do I get a new battery? ... Optimus DS-5080 Digital Camera

My samsung TL220 camera's lens got stuck and wont retract and everytime i try turning on the camera it shuts off immediately. Please help on how to retract the lens and gt my camera to work again.. thank you


... Samsung DualView TL220 Digital Camera

I have a G9 camera. I woke up this morning and the lens was extended. I tried turning it on ans it says "lens error, restart camera". The instruction manual does not give me any options on how to restart the camera. I have take the battery off and putit back on. It still won;t work. I purchased the camerain Feb of this year. Help I need to use it this week


Unfortunately a lens error means the lens is damaged in some way, and will usually only work after repairs by Canon...Give Canon a call they may have more specifics on how to fix this, but expect to be shipping it in.Support p ... Canon Digital Cameras

Lens trouble My lens will not come out entirely on my camera, for when I push the button to turn it on, the lens tries to completaly come out but then quickly retracts back halfway and remains stuck about halfway open. The screen is black and the light flashes red everytime I turn on the camera, along with a noise of something stuck. I have tried using that little button that someone told me was the reset button, along with plugging it in, and charging it. None of this has helped me with fixing


Appears to be a repair issue... lens track may be off ... Olympus FE-280 Digital Camera

Lens stuck Please help me, I tried to turn on my camera today (it had been working fine before) and when I tried to switch it on the lens would not fully it open and my camera was making a whirling noise. The screen is black and will not take photos. The lens won't open fully and when it does eventually close has difficulty doing so. The camera then makes a beep beep beep noise and displays "Please turn the power on and off again". Please help I can't live without my camera and can't afford


If the lens is not coming out, its stuck, or it wont completely open or close, that is the lens assembly, that needs to be repaired. You need to take it to somebody, that can either repair it or replace it for you. There is nothing that can be done, ... Sony Cyber-Shot DSC-P8 Digital Camera

How do i upload pictures onto my computer from my camera? I tried mutiple times, but it still wont work. I tried plugging it into the computer after i turn on the camera and i tried to turn o the camera after I plugged it into my computer. I even tried to plug it i without turning the camera on. nothing seems to work, can you please help me?


Simple...use a separate card reader. ... Pentax Optio M30 Digital Camera

Help!!! i dropped my Nikong Coolpix L11 camera on the pavement. The lens got dented in, so naturally i popped it back to its normal place i turned it on and it worked for about 30 seconds and then popped but with the image that said "Lens Error". So i turned it off then turned it back on and it did the same thing. It did that for about 10 minutes and now as soon as i turned it on it says "Lens Error". I cant figure out how to fix it, i've tried slightly tapping it against my desk, i've tried hol


Hellothere are tiny plastic gears inside and may have chipped or a small piece of sand got in causing the lens to jamb. "very fragile"one solution is to ask a camera repair shop how much a lens mechanism would be to replace. ( ... Nikon Coolpix L11 Digital Camera

Sony dsc w55 i was trying to clean the camera whilst the zoom lens was out and must have pressed to hard and when i press the power button it wont go back in and i can not take any pictures, please help as i need my camera to work as i am going on holiday on sunday!


HelloThank you for using FIXYA!!!This\015\012 is a suggestion. If you do not feel comfortable trying it, y ... Sony Cyber-shot DSC-W55 Digital Camera

Hi there, i just bought a 60D and trying all the functions it has. When im on any creative mode and the lens is set to AF, i cant seem to take a picture or even adjust the AF mode. i even couldnt open the menu itself etc.. i really need your help with this. I'm wondering if the unit I bought has a damage or i pressed something that make it wont work..


I don't think it is something you did wrong. What you can do is go into menu, and clear "All camera settings". This will set it back to default mode. Then try to see what does on af on lense. See if will work on mf mode as well. ... Cannon Digital Cameras

Lens is stuck and wont move. on the screen it states "Turn the power off and on again" help pls? Was working just fine and then started with the lens not opening...I opened manuelly and now it wont't take pics...I can view them on disc BUT it just says "turn power on and off" on the screen. Help!!!


I agree that the camera needs to be sent back when this happens.  I have seen people suggest pulling on the lens (a bad idea) and smacking the camera / rapping it upon something (an even worse idea).  Not only will these options often fail ... Sony Cyber-shot DSC-W170 Digital Camera

I have a samsung L200 digital camera. It was working fine until my 2 year old little girl decided she needed to play with it. Not sure if she done something or not but now the camera will not work. When I try to turn it on the power button lights up but that is all that happens. The screen does not come on or anything else. Also the lens seems to be stuck and will not go back in. And I also just noticed that the power button will only turn the camera on but will not turn it off. I was trying to


Sounds like she may have dropped it and caused a lens problem. I don't know how much damage you've done so far in attempting to disassemble it but, if you can, put everything back and try the following:\012\012 ... Samsung L200 Digital Camera

Same problem "Hello pros I need help. The lens on my digimax cyber 530 will not close(retract) completely when I turn off the camera. When I turn it on it gives a 'whirr ing' sound and then auto shuts off. Out of desperation I have manually 'pulled' out the lens. it stays that way until i turn it off and it retracts only halfway. Can anyone help this senior? thank you kindly" I have the exact same problem with this person. And the solution you gave is not that useful,since I'd have to p


I had that problem too. you have done the right thing by pulling it out fully, but now you need to gently and i mean GENTLY push it back in. this should work\015\012\015\012bye ... Samsung Digimax D53 Digital Camera

My nephew threw the camera after turning it on and the lens didnt go in when it got turned off now when i try to turn it on it says lens error and wont work what do i do?


Try these procedures. ... Casio Exilim EX-Z750 Digital Camera

I have a Nikon Coolpix L3. A couple of days ago, I noticed that My camera was on, And the lens was out. I tried turning the camera off, but the lens wont go back in. I tried Wiggling the lens, Tried twisting it back in, tried new batteries, but nothing seems to work. Any Suggestions?


A lot of camera seem to be having this problem. keep trying to turn counter clock wise. but do not force it keep wigging back and forth it will go it just gear driving. and problem got hun up do this with the camera onand then try it with it off ... Nikon COOLPIX L3 Digital Camera

I've had a pentax K110 for 4 years now. everything has worked great until recently. when I put freshly charged batteries in (no matter what brand) the camera will work for about 20 shots and than 1-the sutter clicks once as if trying to take the picture but does not want to re-open. it will only re-open if i turn the power off. also if i try to use the flash it will show that i have no battery power. but when i turn it on and off again the battery will show full. I need your help. Karl


... Pentax K110D Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.6809 seconds