Having problems with your Sony Cyber-shot DSC-W55 Digital Camera ?

Say access, turn the power off and on again...


Answers :

I had the same problem with my cybershot w55. I looked around online and found out that all you need to do is smack it around a little or yank on the camera lense. Basically the lense is just out of line. I had to pull on the lense as it was coming out, but some others had to hit the lense or push on it while it is going in and out. Don't be afraid to hit/yank it pretty hard! It has worked for me ever since!
I had the same "access" problem as everyone else - but here's the real way to permanently fix this problem when banging and smacking it barely works.
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\015\012
\015\0121 - Remove battery and memory stick. Back up the mem stick if necessary or paranoid.\015\012
\015\0122 - Using a small Phillips head screwdriver, remove all of the screws you see from the front (lens side), right and left sides of the camera. Then remove all three of the covers and place aside. \015\012
\015\0123 - Clean and remove all dirt & dust in and around front of camera, paying special attention to areas close the lens and lens housing areas.\015\012
\015\0124 - Insert battery and close the battery cover and then PLACE THE CAMERA RIGHT-SIDE UP ON A FLAT, NON-METALLIC SURFACE, MAKING SURE THAT YOU'RE NOT TOUCHING ANY OF THE EXPOSED CIRCUITS OR WIRING TO AVOID POTENTIAL SHOCK. This isn't a danger issue, more of a cover-my-*** related note. When I did this for my DSC-W55 I touched it just about everywhere without receiving generating anything close to a shock.\015\012
\015\0125 - Press the power button. If lens does open fully and you're still receiving the "access" message, continue powering off and on while using a toothpick or compressed air to remove remaining dirt and dust particles.\015\012
\015\0126 - When you're DSC-W55 is back in business - and after you've tested it multiple times via several on/off cycles, begin replacing the covers one at a time. The trick is to replace one cover, then to test the camera again via several on/off cycles. Do this until you've reattached all covers and camera is fully operational once again. \015\012
\015\012Tip - you may find success early by varying the tightness of the screws for each side's cover as you move along the on/off cycle process.
Repair Help & Product Troubleshooting for Sony Cyber-shot DSC-W55 Digital Camera

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