Having problems with your Sony Cyber-shot DSC-W55 Digital Camera ?

My SONY Cypershot DSC-W55 lens will not open. The camera works, battery is charged, I can download the photos onto my computer but the lens won't open to take pictures. The camera beeps 3 times and says" turn the power on and off again." When I do that it gives me the same message and still doesn't open. Is there anyway I can clean it out myself?


Answers :

Fixing a Lens Error on a Digital Camera
\012


\012

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\012

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous interiors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
\012

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\012

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\012

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\012

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\012

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\012

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particles that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\012

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\012

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
\012

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\012

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\012

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Repair Help & Product Troubleshooting for Sony Cyber-shot DSC-W55 Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

My SONY Cypershot DSC-W55 lens will not open. The camera works, battery is charged, I can download the photos onto my computer but the lens won't open to take pictures. The camera beeps 3 times and says" turn the power on and off again." When I do that it gives me the same message and still doesn't open. Is there anyway I can clean it out myself?


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Sony Cyber-shot DSC-W55 Digital Camera

Wont turn on, shutter open at all times When I power on the camera, the shutter lens trys to open but it can't. I've purchased a new battery and fully charged it. The camera was purchased in May 2008. I've only used it about a dozen times. The last time was Christmas of 2008. Can you help ? Lens won't retract


... Olympus FE-280 Digital Camera

My Pentax Optio S10 digital camera is giving me problems. Initially the lens would not extend fully and would then immediately retract and the camera would then turn itself off. After cleaning the extended lens barrel each time it extended, I found it would open further each time. It nows extends fully, but still retracts immediately thereafter. At the time the screen shows the green Optio screen for a split second and then shows an out of focus shot of whatever the camera is pointing at, bef


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Pentax Optio S10 Digital Camera

Fuji a345 I have a 2 year old Fuji a345 which periodically has a problem with the lens cover not opening and, of course, the lens not extending into position when the camera is powered on. Generally turning the camera off and on a few times will eventually result in the lens cover opening and allowing the lens to extend into proper position for shooting pictures. Any ideas.


Simply wear and tear.- dirt ingression- damage from a knock- nothing you can do about unless you are a watchmaker.\015\012A repair will be as costly as simply replacing it\015\012Check out Fuji support though to be sure. ... Fuji FinePix A345 Digital Camera

Power issue Battery is charged, but camera will not power up. Lens is in open position as is flash. Charge light comes on and turns to green after some time charging so power is flowing? Camera is locked in the open position as in flash. Battery is fully charged. When I press the shuter button a little red light flickers for just a second.


Hi,   Basically this fault occure due to malfunctioning of zoom motor.And you have to replace the optical zoom lens complete assymbaly.  Or secondly just tell you the trick,Most of time it works and some time its not. ... Toshiba PDR-3310 Digital Camera

I have small SONY DIGITAL CAMERA DSCW90S,when you turn it on the lens barral slide open, then closes then slides open then closes, the lens shutter keep nicely opening and closing but the barral is not stable keeps oppening and clossing for couple of times and then it says TURN THE POWER OFF AND ON AGAIN, but when i do so, it doesnt help. please help me, thank you :) Alena Lorinczova, DUBAI, UAE


... Sony Digital Cameras

Optio M20 Camera: Press on/off button to power up camera, the camera opens the lens cover, turns on a red led inside the lens, cycles the lens out and back in,then makes about 5 little popping noises. The back screen shows Pentax Optio screen for a second, then then the screen displays the word Auto Picture in the center of the screen and Green Mode at the bottom and at the same time it cycles the lens out and in. And for a brief moment in the back ground of the screen you can see the picture st


I got it!!! on my cam i hold down the menu button at the same time power on, it will showup a " ver 1.00" and lens move a little maybe u have to do it 2 times but second time it should work ... Pentax Optio M20 Digital Camera

When I power up the camera the lens opens and immediately retracts and the camera shuts off. I've attempted to push every button while turning on the camera to no avail. I also held onto the lens when it opened. Though the lens remained extended, the camera powered off. When I turned it back on the lens retracted and the camera powered off.


Have you made sure that the batteries are LiIon and fully charged? I had a similar problem with a Kodak Easyshare camera that required the higher voltage LiIon battery pack rather than alkaline AAs which will fit in there but is not exactly right. ... Kodak EASYSHARE M763 Digital Camera

My daughters Canon PowerShot SD750 has the lens extended and stuck, turning on the camera gives a lens error message and atates to restart camera. have tried this numerous times and no help. Camera was never dropped, was just using one day, took some pictures, then the following picture I was taking lens stuck open.


Hi. This is an unfortunate mechanism failure. You can try to reset the micro board by removing the batteries for 3 mins. If that reset doesn't work, the actual lens sensor will continue ... Canon PowerShot SD750 / IXUS 75 Digital Camera

I have a Finepix S7000. This camera has been great for the entire time I have had it. Suddenly a day ago, I turn it on and it pretends to "Boot" up....the display comes on with the "Finepix" graphic...the lens "Moves" into position....the "Green" power light on the right grip side come on, (and stays on)....then, Nothing. When I try to turn it off and restart...nothing. The camera will not even turn "off" unless I open the battery hatch, (I put a fresh set in). Please help...I love this camera.


Hello thomas... remove the new batteries and then use the eraser end of a pencil to clean the battery contacts within the battery compartment of the camera. remove all of the eraser debris. reinsert the new batteries and try it again.\015\012 ... Fuji FinePix S7000 Digital Camera

When the camera is turned on with the power button the lens comes out and stays out but the camera immediately shuts off and the lens stays open. The only time the camera remains on is when the dial at the top is in the position to view the pictures already on the camera.


Please try Power Resetting the Camera. To Power Reset the Camera, First, please turn OFF the Camera.Then, remove the battery pack from the Camera.Then, press and hold the POWER button on the Camera for 30 seconds.Then, reinser ... Sony Digital Cameras

When power button is pushed, the lens tries to extend but only starts to open the lens cover blades, then fails, beeps about 8 times, monitor turns on briefly then off. This started out with camera failing to focus and sometimes powering off without retracting the lens


... Olympus C-7000 Zoom Digital Camera

Hi welcomejee, I read all your solutions regarding the digital camera Sony DSC N2. I really have to thank you for your precious Some of the problems are very similar to mine: After the camera fell on the ground from about 2 meters in off mode the lens would come out and immediately back in 4 times in a row. After that the lens is back in, a beeping sound comes up and on the display it is written to "Turn the power off and on again". Of course that does not help at all. The lens is opening


George, this is most likely a lens issue, and more precisely, probably a stripped gear when it fell. You will have to disassemble the entire unit to get at the lens assembly, and will probably be a professional by the time you get through! ... Digital Cameras

Stuck Lens I fell on my camera just recently and the lens is stuck open half way. When you power it on it moves a bit to the side and up, then to the other side and up and then beeps couple of times. You can view all the pictures and see the opening screen when you turn it on on picture-taking mode but it won't open up completely. Is it possible to fix? If so how?


The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:\015\012\015\012 ... Canon PowerShot SD400 / IXUS 50 Digital Camera

When I turn my DSC W230 Sony Camera on the lens opens and closes several times then finally closes and I get a message to turn it off and on again, but it just keeps doing the same thing. I have tired removing the battery for 20 minutes, reinitializing the camera and switching to different batteries that can power up my other camera.


\012Hi, \012\012Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolv ... Sony W230 Digital Camera

Lens Error I fell while holding my camera. The lens was open at the time and when I got up I turned the camera off. I then turned it back on to check it and the lens opened and immediately closed with the "lens error" on the screen. I can turn it off and on and the lens will always open but closes as soon as it has opened with the lens error on the screen. The shutter opens but closes also, like the lens. Can this be fixed? It was a gift so I don't have the bill of sale but I still have the orig


This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Nikon COOLPIX L4 Digital Camera

When i turn on the camera the lens wont pop open even when the battery is fully charged.... i was taking pictures and it working fine turn the camera off and on again then the lens wont open anymore? i can still view all the pictures i took from the camera but cannot take pictures anymore coz of the lens wont open. i tried initializing the camera by going to set up it didnt work..msg error said turn the camera off and on again and i did but didnt work either many times i tried please help thnks!


The problem is\015\0121- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go ... Sony Cyber-shot DSC-N2 Digital Camera

When I turn the camera on, the lens cover opens and then closes. When I turn the camera off, the lens cover closes and then opens. So, how can I get the timing of the lens cover correct? Or can you tell me how I can keep the lens cover open all the time? (not the best solution but now I can't take a photo at all!)


Good\012 day,This is a common problem and sometimes can be fixed.Please\012 see details on my tip on how to fix this error here: ... Pentax Optio E10 Digital Camera

My olympus stylus710 digital camera is currently not working. when we turn the camera on the lens opens and extends, quickly retracting. this happens several times before the unfocused screen turns blue and D: 5f08 5e02 comes up on the screen. once its in this mode no buttons work except just to power it down. any ideas on how this can be fixed? thanks


That looks like a software error. Check that the battery is fully charged and read the manual at troubleshooting section. if you don't have one, seach on web and you`ll find it. ... Olympus Stylus 710 Digital Camera

My sony cybershot 7/2 megapixel lens will not stay open . The camera will cut on, the lens opens and closes 3 times and then says Turn the power off and on again? Any Idea how to fix this?


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\012\01 ... Sony Digital Cameras

Lens malfunction when i turn on my camera on the display screen it's says to turn the power off and then back on again. and i do this several times and it never changes. also the lens will not open and it makes a constant buzzing sound.


Hello,\015\012you are right. Actually there is some problem with lens assy.. When you turn on the camera the processor of camera start to check whole camera including mechanism. when it find something abnormal,it will not let to turn on the camera. T ... Sony Cyber-Shot DSC-P92 Digital Camera

My kids accidentally dropped my Panazonic Lumix TZ-10 on the floor (not from a great height). The lens at that moment could only half close, but after turning power on and off a few times, now it opens and closes as normal. I can still view photos HOWEVER I cannot take new photos, the screen is black and the photos turn out black. I looked into the lens as it took the photo and there is no movement in there. The camera is still under warranty.


The warranty is unlikely to cover accidental damage but you could check if you have any insurance cover, perhaps in house contents or travel, or you might ask the retailer if he would help under 'goodwill'. It sounds as if the lens extension mechanis ... Panasonic Lumix DMC-TZ3 Digital Camera

My olympus FE-280 will not turn on. I put in a fully charged battery and when I press the power button the light on the back blinks red and the lens opens and closes about four times before completely turning off. While this is happening there is a slight buzzing noise and the screen stays black the whole time. Is it a bad battery or is my camera broken?


There are many sides to the fault but it seems that you have a serious one. The camera needs to be opend to confirm the fault and so it needs experienced hands. The possible fault could be failure of the electronics, maybe the shuter drive, the lens ... Olympus FE-280 Digital Camera

I have a Samsung L100. Its only a couple of months old and its never been dropped or damaged. When I turn it on, the power button turns blue, the lens opens, then it beeps two or three times and the shuts down - except that the blue light stays on. You can't use it and it you can't turn it off all the way without pulling the battery out. The screen doesn't light up or anything. The camera is totally useless now. I've found a few reviews online that say theirs do the same thing. Is there a


... Digital Cameras

When I turn on my camera I get a error message that say "Turn the power on and off again". My lens appears to be stuck and won't open. I believe this is the source of the problem. No matter how many times I turn it on and off I can't get any results. What should I do?


Hi, If you've recently dropped the camera you may have lens damage that is causing the camera to shut down. If you haven't dropped it, your problem may be due to weak/worn out batteries or corrosion on the battery contacts inside th ... Sony Cyber-shot DSC-W50 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.4431 seconds