Having problems with your Sony Cyber-Shot DSC-W5 Digital Camera ?

Won't turn on to take picture. Screen says turn the power off and on again. and lens does not retract.


Answers :

Hi,

The best i would suggest is to remove the battery and clean the contacts on the battery and between the battery and camera.

If this does not fix it, pat camera 3-4 times gently on ya palm and turn it on, it should work.

Regards,
Ron
Repair Help & Product Troubleshooting for Sony Cyber-Shot DSC-W5 Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

When I turn my Sony DSC-W55 on it will say Access on the lens. The lens will come out and retract a couple times. It will beep and then say Turn the power off and on again. I have tried replacing the memory card and charging the battery. I have taken compressed air and blew the camera out. I can view the pictures on the momory card. It will not take pictures.


I had the same problem with the lens, just pull the lens gently until u hear a small click sound, it will be like new again. just tried it and it really works ... Sony Cyber-shot DSC-W55 Digital Camera

Won't turn on to take picture. Screen says turn the power off and on again. and lens does not retract.


Hi,The best i would suggest is to remove the battery and clean the contacts on the battery and between the battery and camera.If this does not fix it, pat camera 3-4 times gently on ya palm and turn it on, it should work. ... Sony Cyber-Shot DSC-W5 Digital Camera

On my sony cybershot dsc-w100 the lens is stuck on the out position and it keeps saying turn power off and on again. it moves the lens and acts as if it is trying to retract it but it wont go in. I can view pics have taken but cannot take pics.


Most of the lens issues due to mechanical problem. some of the causes are \015\012dropping the camera.\015\012\015\012 Hard shake like keeping the Camera in the hand and jump through steps, Moisture condensation, Insufficient battery.. etc \01 ... Sony Cyber-shot DSC-W100 Digital Camera

I swapped out batteries with the power still on. Now it won't operate properly. The power won't turn off unless I remove the battery and then the lens won't retract. I turn it back on and the lens retracts and then reopens but I can't take pictures.


Hello, You may need to remove battery for 24 hours then reload camera firmware from Kodak website as per user manual directions,the directions are also on the website.Hope this solves your problem,if not,it will be a trip to the repair shop.Regar ... Kodak EasyShare DX6490 Digital Camera

Lens stuck I had been turning my Sony Cyber-shot DSC W50 off and on a few times, when suddenly as I went to turn it off, the lens got stuck and couldn't retract--just made this horrible mechanical noise like it was trying to do so but something was awry. Then this message comes up on the screen "Turn the power off and on again." I do as asked. Nothing. I take the (fully charged) battery out and see if that does the trick. Nope. No matter what I do, the lens will not retract, regardless of how ma


I have a Sony Cyber-shot DSC-W30 and my lens was stuck after a trip to the beach. As you turn on the camera, gently tap the bottom of the camera on a hard surface (i.e. a hard cover book). You could also use an air-duster spray to blow out any grai ... Sony Cyber-shot DSC-W50 Digital Camera

Lens Retraction I've had my PowerShot for seven months and yesterday, after taking a picture, my friend turned the camera off and the lens structure did not retract nor did the cover go over the lens. When I turn it on now, it says "Lens error. Restart camera." but it won't seem to fix itself. What should I do?


Since your camera should be still under warranty, best thing will be to conntact to the appropriate factory service center for correction of the problem.\015\012\015\012Good luck! ... Canon PowerShot SD600 Digital Camera

Turn the power off and on again....this is what appeared after i download some pictures to my computer for the first time. When I do this the same words appear on the screen and I am unable to take any pictures When I turn on my Cybershot DCS W90, A message sayes 'turn the power off and on again' the lens does not open and I can't take photos but can see photos stored on memory card.... what do I need to do to fix this?


I have a Sony P32. Found the answer on another board'\015\012Hit the front of the camera where the lens is on carpet a couple of times. I jars the problem loose ... Sony Cyber-shot DSC-W100 Digital Camera

Lens Sticking My daughter has this camera and the lens is stuck out and will not retract. When she turns the power on ACCESS comes on the screen and says to turn the camera off and then back on, but the lens never retracts. How can I fix this? Thank you for ANY help that you can provide me.


The same exact thing happened to me when I accidentally dropped my camera on the ground. My dad actually fixed it for me. I cannot exactly remember what he did, but I know this can be fixed! =]\015\012\015\012He did something with the len ... Sony Cyber-shot DSC-W55 Digital Camera

Help! My camera is doing the same thing other's do too. I turn it on and it says "Turn power off and on again" and the lens comes out and goes back in halfway. sometimes I hold down the play button for about 5 secodns and then press it again and it allows me to take (bad) pictures. When i say bad pictures I mean the screen starts shaking and gets static or something and then when i finally can take a picture they exposure comes out so bright that the picture is just a all white or it comes out t


Hi try turning on and taking hold of the end of the lense and gently pulling and twisting you may hear a click but dont force it. then turn off and on again. then you may want to try\015\012\015\012\015\012Press Menu button to ... Sony Cyber-shot DSC-W55 Digital Camera

Lens is stuck and wont move. on the screen it states "Turn the power off and on again" help pls? Was working just fine and then started with the lens not opening...I opened manuelly and now it wont't take pics...I can view them on disc BUT it just says "turn power on and off" on the screen. Help!!!


I agree that the camera needs to be sent back when this happens.  I have seen people suggest pulling on the lens (a bad idea) and smacking the camera / rapping it upon something (an even worse idea).  Not only will these options often fail ... Sony Cyber-shot DSC-W170 Digital Camera

After uploading pictures from my camera to my pc yesterday, the zoom lens will no longer retract into the camera. I do get a message on the screen of the camera that says turn the power off and on again. I have tried everything, and still no luck. I have plugged it back into the pc, I have charged it, and have turned the power on and off at all options, and it still will not retract.


I believe its a sony cam. this generally happens if you have dropped it. when the message comes. try tapping the camera. if it works then you are lucky. if not then you have to change the lens array. it costs about 60$ ... Sony Digital Cameras

Lens Error Once I turn on my camera, I get the regular screen mode and before I can take a picture it says lens error and turns off the camera. The lens comes out all the way once turned on and retracts once it shuts down.


Try the procedures in this tip. ... Pentax Optio 60 Digital Camera

Lens error My Casio ex-z60 camara lens wont fully extend.When power is turned on, a clicking noise is heard. The LCD displays what will be captured, but is is blury. Then the lens closes and a "lens error" message apears on the LCD. Sometimes a message that says "retry power on" appears. Every thing else works fine. I am able to view my pictures .but I can not take any pictures.. Thank you


This is the lens focus gears. They are either knocked out of alignment, or debris has jammed them. The good news is it can be fixed....Casio most likely won't help. Hint...google my user name. ... Casio EXILIM ZOOM EX-Z60 Digital Camera

This Sucks! My camera is new, I went to use it...actually for something I saw that was hillariious...and I turned it on, the lens came out...it was zoomed all the way, and I could'nt take the pic nor could I adjust the zoom. Then I got this hateful message to turn camera off then on again, which I did. Now the lens does not return apon turning the power off, but does retract and come back out when I turn it on...and then the same scenario! Help Please!!!!!!!


I think this is just a hardware malfunction(some mech. switch) because, i have a lz7 and when i deliberately open the battery case with the camera power on it obviously switches off and then when u close the battery case either with the power on or o ... Panasonic Lumix DMC-LZ7 Digital Camera

Lens error when i turn off my camera, the lens fails to retract and i get a screen that says, lens error, restart camera. Can anyone explain this. When i try to turn cmera off/on the lens remains extended. It does take pictures.


On Fathers Day, 2006, I received a Canon PowerShot SD700 IS, and it has served me well. Just before Father's Day, 2012, my young son dropped my precious PowerShot on its lens onto a wood floor, causing the smallest ring at the end of the lens assemb ... Canon PowerShot SD700 IS Digital ELPH / IXUS 800 Digital Camera

I turned the camera on, took a picture, turned it off, and now the lens won't retract and it keeps saying "turn the power off and on again" when I turn on the power.


Your problem may be due to weak/worn out batteries or corrosion on the battery conta ... Sony Cyber-shot DSC-W70 Digital Camera

Lens stuck My Sony Cybershot lens is stuck in the out position. It occured when I went to take a photo, the camera turned on and then the battery went dead; not enough juice to turn it off. It was frozen like that for about a day and a half, I did not have access to an outlet. Once I charged the battery, it not struggles to move but is stuck. The LCD display says, "turn power of and then back on" Is there a trick to un freezing it? I don't want to send it in for repairs, my warrenty is exp


Hello, I have read other forums that suggest that quite literally rapping or swatting the unit on its bottom half can actually solve the problem and get things going again. I am going to try it with mine. I too have a stuck lens. Here is a link that ... Sony Cybershot S650 Digital Camera

The lens on my sd600 won't open when I turn the camera to picture taking position. Screen goes black and message says ''lens error, restart camera''. I have to go back to view mode and then turn camera off and on again in order for partially opened lens to retract fully and close.


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Canon PowerShot SD600 Digital Camera

I have a canon ixus 900Ti. I turned it on yesterday and the lens came out as normal. when i went to take a pic the camera shut off but the lense never retracted. when i turned the camera back on the splash screen came on, followed by a series of beeps and then and error message saying "lens error, restart camera". restarting has not solved the problem. its like the lens is stuck out. hope you can help Regards Liam


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Digital Cameras

When you turn it on the lens pops out, and retracts and pops out. can not take pictures message says access then eventually the message says turn off


There are a number of potential causes but the most likely one is that either the MemoryStick has had the protection switch turned on. To check, remove the MemoryStick and look underneath it. There's a small physical switch near the elect ... Sony Cybershot DSC-T200 Digital Camera

Lens will not retract - getting error message says: Lens error. Camera will not turn off or take a picture. Battery worn out but new ones put in and still can't get it to retract.


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Nikon COOLPIX L18 Digital Camera

On power up, the lens extends as normal but then closes and repeats several times before a message says " ! turn power off and on again" - lens retraction almost sounds gritty... thanks


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Sony Cyber-shot DSC-W120 Digital Camera

Lens/focus err My fuji camera has had this problem for 2 months now- My lens is stuck open, and all the way out, and when I turn on the camera it says focus err. When I turn it off, the camera makes some noise, but the lens does not retract, I have tried taking the battery out and all that. Help


I had the problem with my lens not retracting. I took out the battery for a moment and when I put it back in the lens would retract and everything worked fine again. ... Fuji FinePix F700 Digital Camera

The lens has opened when I turned on the power but will neither retract if the power is turned off nor can I take a picture. I have changed the battery but it still does not work. Can it be repaired please


Ensure first that there are fresh new batteries inside, drained batteries can cause the same problem.That happens because the lens mechanism get stuck , either because of dust inside, of because a part is bent or not well placed. ... Digital Cameras

Neither the fujifilm 256MB xd card nor th enew Olympus 2GB xd card will work in the A340. I've put the card in and went to Format it in the camera as per teh menu. It acts like it does but when you take a picture it says "write error" When you turn it on again it still says "card not initialized." I've tried formating them with the camera on (lens cover open) and using the menu and with the camera off (lens cover closed powered on using the button on the back) and using the menu from that screen


The camera needs to be up-dated to read the cards it may still have the old dater in it! so it cant "see" the biger cards ... Fuji FinePix A340 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.4253 seconds