Having problems with your Sony Cyber-shot DSCS2100 Digital Camera ?
My lense won't retract - Sony Cyber-shot DSCS2100 Digital Camera
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Tips for a great answer:- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.
Suggested Questions/Answers :
My lense won't retract - Sony Cyber-shot DSCS2100 Digital Camera
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Sony Cyber-shot DSCS2100 Digital Camera
Sony Cyber-shot w120 digital camera won't pop lense out
Hi,\015\012\015\012Your zoomunit is defective. Rotronica has replacements for this camera.\015\012Or contact your Sony repaircenter.\015\012\015\012Regards,\015\012\015\012Rob NL ... Sony Cyber-shot DSC-W120 Digital Camera
Digital camera the retractable lens on my Sony Cyber-shot will not retract
Mine is a bit different- Mine turns on to the opening "Cybershot" screen, opens and shuts about 6 times, and then says "Please shut off and then on again" or something. AAH!! Im a photographer! HELP! ... Sony Cyber-shot DSC-W30 Digital Camera
I have a sony cyber shot digital camera model number DSC-W55 and when I turn my camera on the lense goes out, then back in, then out, then back in and says turn power off and on again and then i do and it doesn the same thing over and over and over
I have the same problem! exactly the same. no idea how to fix yet...\015\012\015\012 ... Sony Cyber-shot DSC-W55 Digital Camera
Digital camera, sony cyber-shot 14.1mp - Sony Cyber-shot Dsc-w610 14.1MP Camera Digital
Press the MENU button. Select the toolbox icon. Select the wrench-and-hammer icon. Select the second item on the menu. ... Sony Cyber-shot Dsc-w610 14.1MP Camera Digital
HOW DO I GET THE SOUND ON MY CAMERA TO WORK - Sony Cyber-shot DSCS2100 Digital Camera
... Sony Cyber-shot DSCS2100 Digital Camera
Dropped camera and now lense will not work - Sony Cyber-shot DSC-H7 Digital Camera
Hi, The gear alignment is out it needs adjustment, In some cases it is possible to mechanically adjust it but in some cases complete lens assembly needs replacement, Contact nearest sony service center for estimate. Thanks for using ... Sony Cyber-shot DSC-H7 Digital Camera
Sony Cyber-shot T20 Digital Camera e:91:01 - Sony Cyber-shot W110 Digital Camera
... Sony Cyber-shot W110 Digital Camera
My sony cyber-shot 7.2 mega pixels digital camera is NOT working. When i turn it on, it says acess, then the lense comes out and goes back in over and over. After doning that about four times it says "Please turn camera off and then back on again" However when i do this, it just repeats itself. Any idea of what i should do?
... Sony Cyber-Shot DSC-S40 Digital Camera
Sony Cyber-Shot DSC-S70 Digital Camera - Sony Cyber-Shot DSC-S70 Digital Camera
What is your question? Please mention it. ... Sony Cyber-Shot DSC-S70 Digital Camera
Problems with Sony Cyber- Shot DSC-P73/P93 digital camera
That's what mine was doing after I dropped it with the lens open. I ended up having to have a new lens installed by Sony for $200. I love this camera so to me it was worth it. ... Sony Cyber-Shot DSC-P73 Digital Camera
Dimana beli lcd nya saja - Sony Cyber-shot DSCS2100 Digital Camera
... Sony Cyber-shot DSCS2100 Digital Camera
Lens retracts right after opening it - Sony Cyber-shot DSC-N2 Digital Camera
Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Sony Cyber-shot DSC-N2 Digital Camera
Lense not mooving thenacess - Sony Cyber-shot DSC-H5 Digital Camera
Hi,\015\012\015\012This problem can be due to some dust or sand particles getting stuck in the lens assemble. Give a gentle whack to the camera to get that relived. Else you will have to disassemble the camera to get this fixed. IF you ne ... Sony Cyber-shot DSC-H5 Digital Camera
Retractable lens stuck open - Sony Cyber-Shot DSC-S40 Digital Camera
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. O ... Sony Cyber-Shot DSC-S40 Digital Camera
Lense has not function - Sony Cyber-Shot DSC-U10 Digital Camera
Hi, Please replace the part given below with description and your camera work fine again.Part No. Description8-848-757-01 LSV-780AThanks for using fixya. ... Sony Cyber-Shot DSC-U10 Digital Camera
Lense wont close - Sony Cyber-shot DSC-W50 Digital Camera
HI there, check the battery first. Make sure the battery are charged. IF yes then the problem create by camera lens guider.The lens guider pin are damaged or dislocated.Thanks. ... Sony Cyber-shot DSC-W50 Digital Camera
My lense is stuck and it wont turn on - Sony Cyber-shot DSC-W80 Digital Camera
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Sony Cyber-shot DSC-W80 Digital Camera
I have a sony digital camera CYBER SHOT model Dsc -P92.When i switch POWER ON the green light comes. The lens moves out a bit but retracts back.The LCD screen does not come on.The green light switches off.I am not able to shoot pictures?
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\ ... Sony Cyber-Shot DSC-P92 Digital Camera
When turned on lense does not open - Sony Cyber-Shot DSC-P41 Digital Camera
HelloThe problem is that the lens has become stuck in the barrel\012 after dropping it. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\01 ... Sony Cyber-Shot DSC-P41 Digital Camera
My sony cyber-shot DSC-W55 Digital Camera when
Your problem may be due to weak/worn out batteries or corrosion on the battery contacts inside the camera\015\012which can prevent the full power of the batteries from flowing into the\015\012camera. Try this free fix before you do anything else: r ... Sony Cyber-shot DSC-W55 Digital Camera
Sony Cyber shot 7.2 mega pixels digital camera
The error code is for the lens not retracting. Somehow it is getting stuck. The blurry pictures can be because of a bad lens or a bad connection to the lens. Hitting the camera on the palm of your hand can fix the problem of the stuck lens but you ma ... Sony Cyber-Shot DSC-P200 Digital Camera
How do I reset the Sony Cyber-shot DSC-W55? - Sony Cyber-shot DSC-W55 Digital Camera
Press [MENU]. Press cursor-right, select Setup (toolbox icon), press cursor-right. Use cursor-up/down to select "Initialize" and press * at the center of the cursor pad. Use cursor-up to select "OK" and press *. ... Sony Cyber-shot DSC-W55 Digital Camera
Sony cyber shot dsc p10 manual arabic - Sony Cyber-Shot DSC-P10 Digital Camera
Just have the next options to DOWNLOAD.Good luck. ... Sony Cyber-Shot DSC-P10 Digital Camera
Driver for sony cyber shot dsc w110 - Sony Cyber-shot DSC-W110 Digital Camera
Hi, Please get it here :\012\012www.softwarepatch.com/utilities/sony-digital.htm\012\012 ... Sony Cyber-shot DSC-W110 Digital Camera