Having problems with your Sony Digital Cameras ?
I have the cybershot camera, and when i turn it on the zoom goes in and out a few times and then it tells me to turn off then on again. but the same problem keeps happening. help! thanks.
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Tips for a great answer:- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.
Suggested Questions/Answers :
I have the cybershot camera, and when i turn it on the zoom goes in and out a few times and then it tells me to turn off then on again. but the same problem keeps happening. help! thanks.
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Sony Digital Cameras
When I turn my camera on the lens keeps going in and out. On the screen it reads cybershot and then the message, Turn the power off and on again shows up. I turn it off and on but does not help. I can't find my manual to look this up. PLEASE HELP if you have ever had this problem. Thanks!
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \015\012probability is t ... Sony Cyber-shot DSC-W170 Digital Camera
I have a GE 1455 camera that's less 10 months old and hardly used. The screen keeps saying there's a lens obstruction and to turn off and restart the camera. That doesn't fix the problem. The lens also will not retract. I saw on the help site that others have had this problem; unfortunately, it's classified as an "unsolved problem." I hope you can help.
... GE A1455 Digital Camera
My camera won't stay on. It turns on and lens goes out and adjusts and then retracts in and camera turns off. I am in the process of taking it apart to figure it out but unless it is a problem of the screws needing to be tightened I don't know what to do next. Can you help me or refer me. I bought this camera used and really like it and want to keep it if I can. I have had so much trouble keeping digital cameras working. Thanks
The problem you are facing is most likely to be lens related. Perhaps it is not able to extend fully and hence retracing and turning off. The cause may be a mechanical obstruction. However before we try anything else, remove the battery hold for 1 mi ... Pentax Optio E30 Digital Camera
When I turn my Sony Cybershot 7.2 mega pixel camera on, the lens keeps going in and out and the message "Turn the Power on and off again" shows up on the LCD screen. When I turn the power off and on again, the same thing happens over and over again. Help!
Same problem, recently i broke the lens but fixed it my self but in the process i blew up the flash component of the camera and now have remnoved that part the lens works fine now but get that same message. is it because i have removed the flash comp ... Sony Cyber-Shot DSC-S500 Digital Camera
Camera problem when I turn the camera on the lens goes in and out and in and out thenthe screen says access then turn the power off and on again, battery ifcharged but when I turn it on again the same thing happens...I am inArgentina on holiday can you help?
Try new batteries anyway. There's always a chance that your existing batteries are no longer any good, even if they aren't very old. ... Sony Cyber-shot DSC-W50 Digital Camera
I have a new D40 and I have had the same problem twice already on two separate occasions. I go to click to take a picture, and it does not take. Nothing happens at all. I try again and nothing happens. I try to refocus, but it does not help. I have to turn it off and on again to get it to work and click to take the picture. Thinking of if I should get the D3000 instead. Any thoughts on that and why this happens?
When the problem is happening, does the battery indicator show empty? ... Nikon D40 Digital Camera with G-II 18-55mm Lens
LENS PROBLEM Lens keeps zooming in and out when I turn it on. After 4 times, the lens goes back in and it says on the screen, "Turn the power off and on again". Then it does the same thing when I turn it off and back on. Also, the shutter is not closing however it's also not all the way open. Almost half way but more open than closed. Please help!!!
The slightly open shutter is the reason for this problem. Thank God you mentioned it. \015\012Solution: Try with your fingers to shift the shutter “blades” back and forth to see if they move freely. If they do no move freely it maen ... Sony Cybershot DSCW80 7.2MP Digital Camera with 3x Optical Zoom and Super Steady Shot
S9600 my fujifilm finepix s9600 camera is refusing to turn on, and it is very odd, because it just happened all of a sudden, what can i do to solve this problem? i have never dropped it, or have never damaged it. it has been kept well maintained and safe, i just cant seem to figure out the cause to this problem, please help!
I have the exact same problem. I only just received the camera 2 days ago,after using it for only 3/4 hours or so the camera refuses to switch on. Before it stopped working when I turned it off the switch seemed to be jammed ever so slightly,a sort o ... Fuji Finepix S9600 Digital Camera
My canon EOS 100D digital SLR is saying 'card write protected' when ever I turn it on. It just started to appear on my screen for no apparent reason one day and it won't let me take pictures anymore. It's not the card it's the camera, I have tried sliding the switch on the side of the memory card and even tried new cards in my camera but it happens with every card I insert. I have googled the problem and can't find any solution to fix the problem. Would be very grateful if you could help at all
... Canon EOS Digital Rebel XS / 1000D IS Digital Camera
When power is turned on the zoom lense moves in and out on its own for a couple of seconds then stops. Camera remains on (battery is charged) The message changes from "access" to "turn the power off and on again." When that is done the same process happens again. Photos can be retrieved that are in the memory to view but the problem is getting to the starting screen in order to take a picture. What's up with that? Hope you can help!
This could be dust or lint or sand that has worked it's way into the lens assembly, and is keeping the lens from initializing. Often, you can take compressed air and blow it into the front lens assembly, to try to free up the small gears there. H ... Sony Cyber-shot DSC-W55 Digital Camera
This is my second cybershot - the same problem happened with both. The battery is charged but when I turn the camera on, the lens struggles to open. You can see it is trying, but it won't open up. I get a reading that says TURN POWER OFF AND ON AGAIN. It doesn't reset iself. Help, going on a trip tomorrow and want to use the camera
... Sony Digital Cameras
Sony-cyber-shot dsc-w50 I blieve that the battery if fully charged however when I turn the camera on all i see is a blank screen saying "access" with the lense zooming in and out then a message comes up on the sceen saying "turn camera on and off" I do this and the same thing keeps happening, could you please help? Sara
Lens unit is faulty, may have had sand or damage at some time, focus assembly inside the lens is not focussing ... Sony Cyber-Shot DSC-S40 Digital Camera
Battery Problems Hi, I have an Casio Exilim EX-Z77 camera and the battery has totally died. I can't even turn the camera on without it beeping and turning right off. I have the usb wire to connect it to my computer, so that it can charge, but when I connect the usb wire and the camera, nothing happens. And I still have no battery power. Is there some way I can charge this camera? I'm the photographer for 4th of July festivities. Help!!
OMG it works I touched the 9v + to the Casio battery then stuck it in the charger and tada the damn charger stopped blinking!! LMFAO! I was gonna have a fit ;'0 I thought I was gonna be camera-less cause the battery wasn't working. I won't go that lo ... Casio Exilim EX-Z77 Digital Camera
Broken? My camera has suddenly stopped working. It will take a picture and then freeze on that picture. The red light keeps blinking. Nothing will work after that. I can't even turn it off with out taking out the batteries. After I replace the batteries and turn on again the picture is gone. I tried different batteries but had the same problem. Please help! BebiTaurus@aol.com Thank you, Lara
Check out the memory card... try taking pics without the memory card in and see if it is still doing the same thing ... Olympus FE-210 Digital Camera
I have a Sony DSC-W170 and when I turn it on it powers fine and the lense opens, then shuts and opens a few times then stays open and tells me to 'turn the power off and on again'. I have done this and it doesn't solve the problem the same thing just happens again and again. I would'nt mind but it was fine then just stopped working, please help.
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Sony Cyber-shot DSC-W170 Digital Camera
I have a samsung 860 digital camera ang my problem is the lens... the lens is still retracted even its turned off... before it happened the camera have a low battery.. and when i charged the battery for several hours and i put it on the camera... it works but the shots are blurred and when i turn it off again the lens was still retracted and not coming back... what can i do for this? please help me. tnx
This may be similar to another solution posted. Try heavy duty batteries - I used ACDelco Super Alkaline, but any brand of "heavy duty" AA should work. Make sure battereis are not cold; low temp causes any battery to lose power. If fresh heavy dut ... Samsung S860 Digital Camera
Help 1st problem is that my videos dont have sound how do i turn or the sound and will i be able to hear the sound on the videos i already recorded, 2nd is every time i turn my camera on it keep asking for the time and date how can i get it to store the date for good
Hey hun ok our camera type dosent have a speaker when you downloa d the movies they will have sound so dont fret ... Polaroid PhotoMax PDC 4055 Digital Camera
Lens problem The lens is not opening and the camera keep saying i should turn it on and off. I've tried this time and time again, but nothing is happening. pls how can i solve this problem.
Try the procedures in this tip. ... HP Photosmart R742 7.0 Megapixel Digital Camera
Troubleshooting problems I have a canon powershot s60. I tried to take a picture earlier and the screen is completely white. The camera turns on, the battery is fully charged and there is nothing wrong with the digital card. THe camera wasn't dropped nor did it get wet. I keep trying to turn it off and on, but all I get is a white screen. No images. But there are 900 images on the camera card and i just used it this morning. Please help. Thanks, Shannon
Take a picture with the camera and download it. If the pictures also shows up white then this probably is a defective CCD imager. If so, Canon should fix this for you for free, including free shipping both ways. This is regardless of your camera's w ... Canon PowerShot S60 Digital Camera
My batteries died in my pink i733 and when it shut down the "zoom lense" did not recede. i put fresh batteries in it but all that happens is that the green light flashes. it wont come on or turn off. the lense will not recede and none of the buttons work. the screen doesnt come on or anything. HELP!!!!! My i733 has the same problem,It died on me while I was taking pictures and now the lens is out the green light flashes and it wont turn on, new aa in it aren't helpin I get a very quick blee
This can sometimes be fixed if you remove the batteries over night and allow the camera to sit and discharge it should correct this problem. hope this helps. ... Polaroid i733LP Digital Camera
When I turn the camera on, the canon logo appears on the display and the red light in back above the menu button keeps blinking, but nothing happens. When I turn it on in the "taking pictures" mode or "view pictures" mode, it just hangs and acts like it has trouble reading the CF card. I've tried multiple cards and had the same problem, so I think it's the camera and not the cards. Any ideas?
Canon logo is starting of camara indications just as company manuals ... Canon PowerShot S1 IS Digital Camera
Black screen This is the fourth time I have asked this question and I still don't have an answer. My camera turns on but it will not do anything else and the screen is black I've never dropped it or anything I just turned it on one day and that's what happened now can someone please help or is this a problem that cannot be solved and I should just get a new camera?
You need to change the lcd screen but this is quite costly for a repair, better yet change the camera ... Polaroid i737 Digital Camera
Message keeps coming up 'Please turn camera off then on again'. Checked battery & memory card ok. Discovered if I point at window (daylight) it will take picture...but not indoors (even though it's bright enough. Is this Shutter or Flash problem? and how can this just happen when I was taking pictures no problem few minutes ago. Camera hasn't had any damage
First off all thank you for posting your question on FIxya and wish you a Happy New Year.Now about the problem. Regarding the shutter its not a problem. You can eliminate this issue by using the "Intelligent ISO" setting on your camera, which a ... Panasonic DMC-FX33 Silver Digital Camera
Not functioning I've changed batteries a couple of times thinking this was the problem; no help, When I slide the back to use the view finder, the camera should turn on. Absolutely nothing happens. It acts totally dead. Is there an "internal" battery that I'm not aware of? Thanks. Danni
... DXG Technology DXG-321 Digital Camera