Having problems with your Sony Digital Cameras ?

Camera comes on with a message "Turn the power off and on again" Locks in this mode.

Answers :

The camera is most likey having one of two problems- either a power problem, but more likely a lens issue. Make sure the batteries are charged, and that both the terminals on the battery and inside the camera are clean (use a qtip and acohol, or a pencil eraser.
\015\012If that doesn't help, here is a web blog that describes things you can try to free up a stuck lens:
\015\012Here is a blog about what you can try for the power problem:
\015\012If none of these steps work, take it into a camera repair shop or contact Sony support. Here's Sony's support site:
\015\012Get an estimate before having it repaired- it's sometimes better to get a new one, especialy since there wil be after Christmas sales now.
\015\012Good luck, and hope this helps.
Repair Help & Product Troubleshooting for Sony Digital Cameras

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Suggested Questions/Answers :

I've had my Sony Cyber-shot DSC-W180 for just a few months. It was working ok for a while but now every time I turn it on in camera mode it tells me to turn the power off and on again. When I do this it comes up with the same message time and time again. Any ideas, please?

Hi,Before that message "turn power off and on again" its lens would come out and close for few times, right?This is problem of lens mechanism that does not send initialize signal to system control chip for some reason. Replace lens ... Sony Digital Cameras

I have just downloaded the camera on to iphoto and have cleared the camera memory . I clicked the eject icon on iphoto and once cleared unplugged the USB download cable . I have just pushed the power button to turn the camera on and firstly get the message on the camera screen "Access" then a message comes up saying "turn the power off then on again " When I do this the same process repeats itself . The lenses wont open and protrude out of the camera ready to take photos. The battery has ju

Sounds like you did two things wrong...you deleted/erased/or formatted the camera using the computer. You disconnected the camera without using the "safely remove hardware" function. ... Sony Cyber-shot DSC-W50 Digital Camera

I can only turn on my Cybershot DSC-N2 while the camera is in playback mode. I can look at the pictures and videos and change settings with no problem.. but when I try to switch to camera or video record mode the camera turns off by itself. Sometimes the lens will come out and then the camera powers down with the lens stuck out. Other times it just shuts off before the lens even has a chance to come out. The camera has never been dropped or damaged.

First press power button for 15 seconds .Then remove memory card from it may be your memory card has some issue.also press reeset button on camera some camera has reset button.start your camera without memory card. ... Digital Cameras

When turning on the camera a message comes up reading " Turn the power off and on again" and the lens seems to be struggling to open. When I turn off the camera & then back on the same message comes up everytime, please help !

Have you tryed brand new battertys ... Sony Cyber-shot DSC-W170 Digital Camera

Lense problem When i turn the camera on in picture taking mode the lense does not come out all the way and if i push it again it still does not come out and then when i push the power button a third time it closes the little bit it opened... but not all the way. However if the camera is in play mode and i turn it on, the lense comes out all the way just fine... then goes back in on its own and i can view the pictures. Because of this it appears the mechanism is working fine but there is maybe

Dear jmgrev,\015\012\015\012Whenever you turn your camera on and your lens doesn't go in and out properly you are likely experiencing a lens error of some sort. Look for an error 18 or a "lens error restart camera" message. If either of t ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

Camera was on, working fine. When powering off, telescoping lens did not retract so lens remained extended just a bit with lens cover open. Waited a few minutes, turned it back on and I get the "access" display message then the beeps and (turn power off and back on) message. While off, I have removed the battery, replacing it with a fully charged spare and it still does this. The lens tries to telescope a little bit and retracts a touch, but I can't get the camera out of this mode. Can it be res

Your problem may be due to corrosion on the battery contacts inside the camera\015\012which can prevent the full power of the batteries from flowing into the\015\012camera. Try this free fix before you do anything else: remove the batteries and wip ... Sony Cyber-shot DSC-W55 Digital Camera

Camera comes on with a message "Turn the power off and on again" Locks in this mode.

The camera is most likey having one of two problems- either a power problem, but more likely a lens issue. Make sure the batteries are charged, and that both the terminals on the battery and inside the camera are clean (use a qtip and acohol, or a ... Sony Digital Cameras

My DMC_FX500 When in a record mode after about 10 seconds the LCD comes up withe the message ... "Please Turn Camera Off and then On Again". The lens retracts and then extends again but this message reappears whenever the camera is turned off and then on again. Can still view previous pictures I Can take pictures within that 10 seconds Only. Any ideas what might be causing this message to appear? I Have "dampened" a cotton earbud with Isoproply alcohol and cleaned inside the battery comp

HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Panasonic Lumix DMC-FX500 Digital Camera

SONY DSC-S600 Sorry, no actual error -- what happens is this:- Power on camera, message comes up "Turn the power off and on again". Tried this-no good. New batteries-still no good. Sometimes it will start with an "Access" screen and then go into the "Turn the power off" message. Hope this explains the prob better Regards Sandra

If you are able to access the MENU option, then try to initilize the camera by following the steps mentioned below: \015\012\015\012Please press MENU to display the menu items.\015\012Please go to the SETUP menu and select the SETUP ... Sony Cyber-shot DSC-S600 Digital Camera

Power/lens Problems I'm having some power/lens problems with my camera. When I turn on the power in either the picture or video mode, the green light will turn on for a split second then turn off. The lens does not come out at all. However, when I try to turn it on with the picture viewer or in the menu it works just fine. When I start with the picture viewer and then switch to the camera it turns off. Thus it seems that whenever I want to take a picture or a movie the camera doesn't work.

It seems that the lense movement is jammed. Have you dropped the camera? just have a close look from the front side of the camera, does the lense assembly seems to be pressed or moved aside by some extra preassure? if no physical disalingment is vi ... Sony Cyber-Shot DSC-P72 Digital Camera

Ok so i am turning on my camera (an Fe-340) and the lens go in two or three times then when the screen finally does come on it is blurry and way out of focus, also when i attempt to adjust the zoom the camera turns itself off, if i attempt to turn the camera off using the power button it goes off but the lens does not retract.All other functions on the camera are operating correctly to my knowledge i can even take a blurry out of focus picture, view it in display mode or even transfer it to my c

It may be something more serious, but the problem you describe is\015\012frequently due to corrosion on the battery contacts inside the camera. \015\012Remove the batteries and wipe the camera contacts firmly with a clean\015\012cloth (heavy corrosio ... Olympus FE-340 Digital Camera

Hi I have panasonic Lumix DMC-FZ20 and when I start camera on the display it come with message "plz turn camera off and then on again." But it dont really do anything when restart occurs. It keep showing same message. Although it allow me to see old pics when started with play mode but dont start if the message has already on display. Moreover, when this message is on it wont allow me to work with any of the camera function including zoom in/out. . . Many Thanks . . .

Usually when this message pops up it indicates the lens position is jammed, you will need a camera technician to assess the item for repair cost. ... Panasonic Lumix DMC-FZ20 Digital Camera

Dropped approx. 3 feet onto carpet. Camera was on and lense extended. It would power up, get into capture mode and flash "sensitivity" and a green light LLC. After about 50 on & Off's the camera turns on but doesn't come out of playback. I have to open the battery compartment and close it then when I turn it on it will go into capture mode. When I take a picture it is washed out with lots of little vertical lines. Did the lense get knocked out of whack? Can I reset this? Any help will be ap

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Hi my lumix dmc-tz1 camera is not working properly. After being turned on for a few seconds a message comes on and tells me to turn the camera off and then back on. If you do this it will repeat the message again after a few swconds. It does not do this when in replay mode. any help would be appreciated. Thank you

This message appears when force has been applied to the lens. You may need service. ... Digital Cameras

Hi, I have the Sony Cyber Shot DSC-W130 digital camera - whilst away on holiday a message appears when I turn on the camera "turn power off and on again". I have done so many times but it still comes up with the same message - hence not allowing me to take any pictures. I can view existing images through the window and I can download them fine - I just can't take any new ones. There is plenty of space on the card and a full battery. Any suggestions?

Hi. Yes. turn it on and go to the menu. find reset and reset the camera. this will return it to factory settings.\012\012if you can't get into the menu or if the steps above do not solve the problem do what is called a hard reset. Re ... Sony Cyber-shot DSC-W100 Digital Camera

My camera's optical zoom isnt working. when i was on holiday little bits of sand got stuck in the zoom lens and now it wont come out and isnt allowing me to take pictures. the camera turns on, but comes up with a message saying "turn power off then on again."

Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Sony Cyber-Shot DSC-S40 Digital Camera

This Sucks! My camera is new, I went to use it...actually for something I saw that was hillariious...and I turned it on, the lens came out...it was zoomed all the way, and I could'nt take the pic nor could I adjust the zoom. Then I got this hateful message to turn camera off then on again, which I did. Now the lens does not return apon turning the power off, but does retract and come back out when I turn it on...and then the same scenario! Help Please!!!!!!!

I think this is just a hardware malfunction(some mech. switch) because, i have a lz7 and when i deliberately open the battery case with the camera power on it obviously switches off and then when u close the battery case either with the power on or o ... Panasonic Lumix DMC-LZ7 Digital Camera

Canon A510 Powershot camera will not stay powered on when I turn it on in picture-review mode. It comes on for a second --> Canon screen flashes on -- and then shuts off. In picture-taking mode, it seems to be fine. It stays on. But if I switch to review mode, it turns off. I've changed the batteries. It was fine last time I used it, last week. I left it plugged into the PC for a few days, if that makes any difference.

These cameras have capacitors built into the circuitry. A capacitor holds a higher voltage so the camera will operate when in use. Some modes in these cameras do need a higher voltage to work. The capacitor for the review mode is weak and will need t ... Digital Cameras

When i power on the Camera F72 EXR it comes up with an Error message that says turn camera off and then turn back on, i do that an the same error keeps popping up, also when camera shuts off the lense fails to collaps and stays open in the off position

Whenever I've seen that before it's caused by the camera being dropped on its lens while the lens was out. It can be repaired though it's fairly expensive too, in my honest opinion you'd be better off getting a new camera. ... Digital Cameras

Canon A400 Hi, I have the above camera (canon power shot A400) and have just solved the E18 error by tapping the plastic A/V out cover - THANK YOU ! However, now, although the camera turns on, lense extends and I get full working order - after a few minutes I get the message 'Change batteriers'. and the camera dies. I have now put in several new batteries (including the little(cr1220) but the same message keeps coming up and the screen and the whole thing dies after a few seconds. Is this a furt

Having using standard LR6 batteries in a Canon before you will only get 3 or 4 pics max before it drains the batteries. You really need high power AA's like 2300mAH+ rechargeables for any good performance or Lithium AA's ... Canon PowerShot A400 Digital Camera

Camera lense/power Camera lense is stuck out. When I turn it on the lense goes in and then comes out, a main picture apears, green light comes on and then it powers off with the lense stuck out. It will only stay on if I have it in play back mode. Please help! Phil D. PS - I have the PowerShot SD400

The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:\015\012\015\012 ... Canon PowerShot A510 Digital Camera

When I turn the camera on, the lens goes in and out several times. Then the message comes "turn the power off and on again". I tried taking the battery out, pressing the power button for 15 sec etc., but this doesn't help. Is there anything else to do ?

Hi there this is Lens guide pin problem. 99% chacHi there please follow the steps and let me know the result.\012\0121. Ensure batteries are fully charged & clean the battery connector point in side the battery compartment.\012\0122. ... Sony Cyber-shot DSC-W170 Digital Camera

My olympus stylus710 digital camera is currently not working. when we turn the camera on the lens opens and extends, quickly retracting. this happens several times before the unfocused screen turns blue and D: 5f08 5e02 comes up on the screen. once its in this mode no buttons work except just to power it down. any ideas on how this can be fixed? thanks

That looks like a software error. Check that the battery is fully charged and read the manual at troubleshooting section. if you don't have one, seach on web and you`ll find it. ... Olympus Stylus 710 Digital Camera

Hi welcomejee, I read all your solutions regarding the digital camera Sony DSC N2. I really have to thank you for your precious Some of the problems are very similar to mine: After the camera fell on the ground from about 2 meters in off mode the lens would come out and immediately back in 4 times in a row. After that the lens is back in, a beeping sound comes up and on the display it is written to "Turn the power off and on again". Of course that does not help at all. The lens is opening

George, this is most likely a lens issue, and more precisely, probably a stripped gear when it fell. You will have to disassemble the entire unit to get at the lens assembly, and will probably be a professional by the time you get through! ... Digital Cameras

Canon 1000D Hello there, I'm in China at the Beijing games. my 1000D is giving me a error message 99. can't take picture. I have turn it off and on, take the battery out but the problem still come back after 4 or 5 snaps. please help. I have change lenses and clear the head but not winning. Thanx well i have the similar problem, that i could identify that the camera goes off state after 30 mins, then i found that the display power cannot come, but the camera is working with view finder, if i

Yep set the auto turn off higher and instead of removing the battery, just open and close the battery compartment.This appears to be a problem I have raised with Canon, hopefully they will release a firmware update soon to fix this ... Canon EOS Digital Rebel XS / 1000D IS Digital Camera
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