Having problems with your Sony Digital Cameras ?

I have a SONY DSC-W5 digital camera and the lens has frozen open. When I try to to the power on it sounds like the lens is trying to open/close, but that it is stuck


Answers :

Fixing a Lens Error on a Digital Camera
\012


\012

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\012

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
\012

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\012

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\012

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\012

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\012

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\012

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\012

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\012

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
\012

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\012

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\012

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Repair Help & Product Troubleshooting for Sony Digital Cameras

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

I have a SONY DSC-W5 digital camera and the lens has frozen open. When I try to to the power on it sounds like the lens is trying to open/close, but that it is stuck


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Sony Digital Cameras

I dropped my Canon SD110ois camera and now the lens is stuck open and displays Lens error, restart camera. While trying to turn on it makes a motor sound like it is trying to open but is stuck. Is it broken?


Try the procedures in this tip. ... Canon PowerShot SD1100 IS Digital Camera

Lens sooo .. when i try to turn on my camera, the lens makes a funny sound like its stuck . it'll come out all the way but the focus is off & blurry .. then it tells me " retry power on " .. it won't take any pictures . i tried resetting everything but that didn't do anything .


Ok as of now i have my camera open and i found the source of the buzzing sound, its in fact the auto focus,<b>I WARN YOU NOW NOT TO DO THIS UNLESS YOU KNOW WHAT YOUR DOING OR YOU JUST DON'T CARE ABOUT YOUR CAMERA, YOU WILL BE TAKING ... Casio Exilim EX-Z77 Digital Camera

Flash broken,lens stuck i turn it on and the camera clicks and it sounds like the lens is detached from what useed to move it. its says "acess" then black screen then "Turn power off and on." i think its forever broken.. :( flash broken,lens stuck i turn it on and the camera clicks and it sounds like the lens is detached from what useed to move it. its says "acess" then black screen then "Turn power off and on." i think its forever broken.. :(


I have the same problem...so do you think that it's so expencive to repair?? ... Sony Cyber-shot DSC-W55 Digital Camera

Dropping my cameras beside my table causing it not to power on tried some ways to make it open by charging but still no power and lens still didnt work it was stuck , what will i do will i bring it to repair shop? maybe it cost like to buy a new one pls.. help me..


Try the procedures in this tip. ... Digital Cameras

Dropping my cameras beside my table causing it not to power on tried some ways to make it open by charging but still no power and lens still didnt work it was stuck , what will i do will i bring it to repair shop? maybe it cost like to buy a new one pls.. help me..


Try the procedures in this tip. ... Digital Cameras

When I try to turn the power on with the Fujifilm E510 5.2, It sounds like it wants to turn on but the (Shutter?) where the lens is just wont open up and it shuts the power down immediately. I replaced batteries 4 times thinking it was dead batteries but always the same. Is this worth taking in to be fixed?


... Fuji FinePix E510 Digital Camera

Kodak M1093 The lens is stuck open and it will not power on. Blue power light comes on. There is no display. Battery is fully charged. I removed battery and SD card and pushed power button twice. Used on USB cable for power. Tried a different SD card. Same results. (lens is stuck open and it will not power on)


... Kodak EasyShare M1093 IS Digital Camera

Hello, My Sony Cyber-shot DSC-W190 got wet and when I try to turn it on, basically the lens does not open it sounds like the camera is clicking as if it is struggling to turn on. Then the message on the screen reads, "Turn Power off and on again".. Once the camera dried, I was able to view my pictures but I can not take any pictures or videos.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Sony Cyber-shot DSC-W190 Digital Camera

Hmmmm... Hello, Well, when I turn my camera on, there's this weird sound, like it's stuck or something, and then it says "Lens Error" and then after it says "RETRY POWER ON".. I've tried many times, it just doesn't seem to work. Can you help me?


This is a common error with allot of casio camera because of a button flaw that causes the lens to come out when the play or pic button is hit. the problem you are seeing is a stripped zoom gear. casio does not warranty it. ... Casio Exilim EXZ75 Digital Camera

Lens stuck Please help me, I tried to turn on my camera today (it had been working fine before) and when I tried to switch it on the lens would not fully it open and my camera was making a whirling noise. The screen is black and will not take photos. The lens won't open fully and when it does eventually close has difficulty doing so. The camera then makes a beep beep beep noise and displays "Please turn the power on and off again". Please help I can't live without my camera and can't afford


If the lens is not coming out, its stuck, or it wont completely open or close, that is the lens assembly, that needs to be repaired. You need to take it to somebody, that can either repair it or replace it for you. There is nothing that can be done, ... Sony Cyber-Shot DSC-P8 Digital Camera

I dropped my camera last night with the lens open. right away i tryed to shut it off and the lens just make a noise like their tryign to shut but they dont. i left it alone for the night and this morning it still does the same thing. The lens are just stuck open and no screen even comes up when i try turning it on. Ive had this camera for about 2 years now so i dont think i still have warranty on it. What should i do?


Take it to the repair shop, I think this is the only solution... ... Casio Exilim EX-S500 Digital Camera

Lens problem The lens on my cannon powershot A1000 will not open. When I try to turn on the camera it makes a buzzing sound like it's trying to open and then a message comes on the screen saying lens error restart camera. This camera is pretty new so I'm not sure why the sudden problem.


You should have dropped your cam down to the floor or you should have forcibly tried to put your lens inside when the servomotor lens tried to bring the lens out..take your camera to the nearest service centre..you should not try to open the cam sinc ... Canon Powershot A1000IS 10MP Digital Camera with 4x Optical Image Stabilized Zoom

The lens will not go in. seems like the shutter is stuck. when I press the power button, it feels like the camera is trying to shut the shutter but it cannot. then is says to turn the power off and try again. nothing happens.


Hi, The problem is in your camera optical lens unit, actually the zoom motor start malfunction and this problem appears here is the part number and the description of the LENS: Part No. Description ... Sony Cyber-shot DSC-W50 Digital Camera

My FE-360 keeps shutting down with the lens stuck out. When you try and turn it on you can hear the lens trying to retract but it stays stuck out and the camera makes a bleeping sound. I have noticed that if i open and close the battery cover whilst it is making this bleeping noise, the screen comes to life. All of the menus can be accessed and options changed but the picture seen on screen is very poor quality and the camera will not take a picture. As soon as you press the capture image butt


Your camera has a lens error, this\015\012 is such a common fault that I hop ... Olympus FE-360 Digital Camera

When I turn my camera on it says "lens error" and the lens will not open or extend at all, it sounds as though it is "stuck". There is no damage to the camera however. It sounds as though it is trying to open when I turn the camera on but it won't.


Hi, ... Digital Cameras

Sony DSC-S500 My camera is 10 months old. It's been working perfectly up until today. When I turn it on the lens closes. When I turn it off the lens opens. When I can get the lens to open half way as soon as I push the zoom button it closes. It's kind of like the lens is stuck. I've tried replacing batteries, I wasn't sure what else to do.


You are right it has defective mechanism,  a stucked mechanism is present. camcorder are smart it can detects error and shuts down itself for safety. earlier models dominoes the defect if the user is not quick enough to react when something goes ... Sony Cyber-Shot DSC-S40 Digital Camera

Lens problems I recently purchased a Kodak Z7590. I have only used it a couple times. My daughter set it on the couch (still on). When I sat down beside of it the camera slid down behind the cushion. I didn't notice it till I stood up. Now the lens will not retract. The lens appears to be extended all the way and has a slight tilt to it. When it is turned on it sounds like it is trying to work, same when it's turned off. I tried to twist the lens as it was powering on and off to get it t


This is a simple fix. Take the lens and with slight pressure, pens the lens until it's straight. It will make a clicking sounds and lens is lined up and will retract. ... Kodak EasyShare Z7590 Digital Camera

3040 Issues I just got a 3040 and had a question about a couple of things I noticed (I've never owned an Olympus digital camera). When the camera is powered up, the noise from the lens coming out sounds awful (like a grinding noise). Is this normal? It zooms in/out without any problems but it just sounds odd. It just doesn't sound smooth... Is a stuck pixel on the LCD enough of a reason to return it for a new one? The pictures do not show the stuck pixel but I am concerned that a new and e


A stuck pixel on the LCD is quite common. I have one on my 2020z; lot of people here would tell you the same thing. Long as it's just one, I wouldn't bother trying to get new camera.\015\012\015\012Far as the lens extension sound: It is a little loud ... Olympus Camedia C-3040 Zoom Digital Camera

Panasonic Lumix DMC-Z20 took a knock, now lens gets stuck during power on, grinding noise and lens chugs back and forth for a few seconds. screen displays message "please turn power off and on again". the servo obviously still has power but it seems some part of the mechanism is struggling. any ideas/instructions on how i can crack the thing open without causing irreparable damage? (and should i try...) cheers, Ben. 0405124646 [email protected]


... Digital Cameras

Hello Expert, My Olympus Myu 760 got stuck on its lens. Please help me how to fix it. When I try to turn it on, I can hear the sound like retracting the lens but the lens still doesn't move and on the LCD appear the message like this D: 5 f 08 5 e02 what does it mean ? and how to make it normal again. thank you very much in advance !


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Digital Cameras

Lens error, restart camera- the lens is open like youre about to take a picture but its stuck like that even when its off. everytime i try turning it on it just says lens error, restart camera


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

Lens stuck I had been turning my Sony Cyber-shot DSC W50 off and on a few times, when suddenly as I went to turn it off, the lens got stuck and couldn't retract--just made this horrible mechanical noise like it was trying to do so but something was awry. Then this message comes up on the screen "Turn the power off and on again." I do as asked. Nothing. I take the (fully charged) battery out and see if that does the trick. Nope. No matter what I do, the lens will not retract, regardless of how ma


I have a Sony Cyber-shot DSC-W30 and my lens was stuck after a trip to the beach. As you turn on the camera, gently tap the bottom of the camera on a hard surface (i.e. a hard cover book). You could also use an air-duster spray to blow out any grai ... Sony Cyber-shot DSC-W50 Digital Camera

Dropped camera lens wont come out. I turn the power button on and the lens sounds like it will come out, and it does a little bit, but then it gets stuck and powers off


Lens wont move in or out beeps thrre times and shuts off i want to fix it or you give me anther ... Polaroid i531 Digital Camera

My fella dropped my samsung p1000 camera and tried to push the lens in because it froze. its now stuck. the power button comes on and stays on until the battery is removed but when its on nothing happens, blank screen, lens still half stuck out. Is there anything I can do like a reset button or something before I bin it?


Sounds like you need a new camera. The lenses on digital cameras are super sensitive - if you force it in - it's probably done for. ... Digital Cameras
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.3385 seconds