Having problems with your Vivitar ViviCam 5385 Digital Camera ?

Thought batteries were dead, replaced them,screen will come on lens will not move and camera will not perform any function?


Answers :

Fixing a Lens Error on a Digital Camera
\015\012
\015\012This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\015\012The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
\015\012A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\015\012Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\015\012The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\015\012Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\015\012Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\015\012Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\015\012Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\015\012Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
\015\012Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\015\012Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\015\012Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Repair Help & Product Troubleshooting for Vivitar ViviCam 5385 Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Thought batteries were dead, replaced them,screen will come on lens will not move and camera will not perform any function?


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Vivitar ViviCam 5385 Digital Camera

Battery? I just purchased the camera last night. Installed the included batteries, took a few pictures. When I put the camera into auto macro mode, set the resolution to super fine and try taking a picture, the camera shuts off and will not come back on. The lens is still extended from the camera. The same thing happend last night, without the super fine resolution. I took out the batteries and put them back in and the camera functioned normally. But today it will not come back on. A


I just got mine today, and the batteries were dead withtin a couple of hours, so yes.\015\012\015\012mines has decided to go black, it was fun while it lasted,, theres \302\24390 ill never see again ... Samsung Digimax S500 Digital Camera

Low battery? I got my camera today, setup the setup menus, and had started to check out the features when the low battery warning came up. So I replaced the batteries and tried to turn the camera on but now all I get is the green light comes on for 3 seconds, goes off and approx. 5 seconds later the light flashes on, then off and the camera beeps 3 times, and nothing after that. The lens does not move at all. I went out and bought brand new batteries that were industrial strength and tried those


Cameras belonging to the S Series really do have a battery type option that needs to be set up first before taking any pictures for proper power connection.\015\012\015\012Recommended batteries are just:- Alkaline (Non-rechargeable) ... Samsung Digimax S630 Digital Camera

The entire zoom lens will not come out when I turn the camera on. It moves a little, makes a sound, and then my camera says turn off camera off and back on. I tried that several times and it is still not working. The battery is charged. I did go to the beach and wondering if sand got into the camera. I also cannot review my pictures as the message comes up about turning it off. What is the best solution?


HelloThe problem is that the lens has become stuck in the barrel\012 after dropping it. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\01 ... Panasonic Lumix DMC-TZ3 Digital Camera

I have a Finepix S7000. This camera has been great for the entire time I have had it. Suddenly a day ago, I turn it on and it pretends to "Boot" up....the display comes on with the "Finepix" graphic...the lens "Moves" into position....the "Green" power light on the right grip side come on, (and stays on)....then, Nothing. When I try to turn it off and restart...nothing. The camera will not even turn "off" unless I open the battery hatch, (I put a fresh set in). Please help...I love this camera.


Hello thomas... remove the new batteries and then use the eraser end of a pencil to clean the battery contacts within the battery compartment of the camera. remove all of the eraser debris. reinsert the new batteries and try it again.\015\012 ... Fuji FinePix S7000 Digital Camera

When camera turns on, it makes a buzzing noise as lens moves out and then moves back in again, and then camera turns off turns off--no functions available during this period. cannot view or take pictures, new card and battery is fully charged. can this be fixed? others have had same problem but no answer for it on this page: http://www.fixya.com/support/t228714-turns_lens_comes_out_turns_off


HelloThe problem is that the lens has become stuck in the barrel\012 after dropping it. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\01 ... Pentax Optio T10 Digital Camera

KODAK P850 When I turn the camera on the LCD screen pops up the language settting and english is highlited.. None of the controls function it is like it is frozen. I move the dial to the off position it does not turn off, the only way to turn it off is to remove the battery, when i do that lens stays out. The camera is useless now.. I have to think it is a software issue. Does kodak repair cameras. I bought it in June OF 06 I am not ready to buy a new camera.....


Hi sir please find whether the memory card is corrupted.. ... Kodak EasyShare P850 Digital Camera

"Lens error restart camera" However you can hear the motor trying to extend the lens out but lens moves fractionally in and out then shuts down. Also when turned on to view images (green light) the motor still is trying to extend the lens same as in the start function switching to the left (amber light) have tested batteries even date lithium one also memory card. Can you offer any suggestions please?


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Canon PowerShot S3 IS Digital Camera

The telephoto lens for my S730 Samsung digital camera will not move. Upon attempting to adjust the focus with the button on the upper right hand side of the back of the camera, the lens either moves about 1/4 th of the way or causes the camera to beep three times and then shut off. I have used new batteries several times, recharged my rechargable batteries several times, all to no avail. Ever since this malfunction began, the flash also quit working, both malfunctions have severely limited the


You say you've used the camera for 1 and 1/2 years but you received it as a Christmas gift in 2009? How is that possible? Anyway, try these:\012 ... Samsung Digimax S730 Digital Camera

The telephoto lens for my S730 Samsung digital camera will not move. Upon attempting to adjust the focus with the button on the upper right hand side of the back of the camera, the lens either moves about 1/4 th of the way or causes the camera to beep three times and then shut off. I have used new batteries several times, recharged my rechargable batteries several times, all to no avail. Ever since this malfunction began, the flash also quit working, both malfunctions have severely limited the


Hi,I am Sorry to hear regarding the Problem.This is a ' Lens \015\012Problem ' which is Quite Common on \015\012these Models.If under warranty, get it repaired / replaced.There\015\012\015\012\015\012\015\012\015\012\015 ... Samsung Digimax S730 Digital Camera

The battery ran out and I was not able to recharge for a couple of days .The camera never shut down the lens still stayed out of camera body even when the battery was taken out. After recharging battery and reinserting it in the camera the camera will not function. When the power button is pushed the light goes on and the camera makes attempts to close lens but then it buzzes and makes beeping sounds and then goes off.


Hi,Unfortunately, this is a common problem on this model. Yet, no resolution other than getting it repaired.There are a number of things you can try:1. Ensure batteries are fully charged2. Look ca ... Olympus FE-200 Digital Camera

I am having power supply and lens problem with a canon sd1000 digital camera. its not working with the battery inside and the lens got stuck and was not closing and now it is open but the camera is off and the lens is also extended the battery is fully charged and functional but still is not powering the camera back on. i currtently took the outer casing off and attempting to navigate through the boards looking for a solution to the power supply and then the lens error of bein stuck problems.


This is a mechanical fault and would only be repaired through servicing. You should be able to get it repaired under warranty or a camera centre. If the costs are too high it may just be worth replacing the camera. ... Digital Cameras

I am having power supply and lens problem with a canon sd1000 digital camera. its not working with the battery inside and the lens got stuck and was not closing and now it is open but the camera is off and the lens is also extended the battery is fully charged and functional but still is not powering the camera back on. i currtently took the outer casing off and attempting to navigate through the boards looking for a solution to the power supply and then the lens error of bein stuck problems.


This is a mechanical fault and would only be repaired through servicing. You should be able to get it repaired under warranty or a camera centre. If the costs are too high it may just be worth replacing the camera. ... Canon PowerShot SD1000 Digital Camera

I have a small Panasonic Lumix DMC-TZ5 camera. After fully charging the battery I am all of then sudden getting this error message :"please turn camera off and then on again." When the camer is OFF the lens is extended and open. When I move the camera to ON the lens moves in to the closed position closes, then reopens, extends, tries to focus, is unable to and the error message appears "Please turn camera off and then on again" This cycle just repeats. The lens is able to extend it is not st


Hi,Checkout this tip about digital camera error messagesLens Errorfix for Digital Cameraheatman101 ... Panasonic Lumix DMC-FZ7 Digital Camera

I am having power supply and lens problem with a canon sd1000 digital camera. its not working with the battery inside and the lens got stuck and was not closing and now it is open but the camera is off and the lens is also extended the battery is fully charged and functional but still is not powering the camera back on. i currtently took the outer casing off and attempting to navigate through the boards looking for a solution to the power supply and then the lens error of bein stuck problems.


I am afraid you have the notorious lens stuck problem. If you google "canon lens stuck" or "canon lens not retracing" the results will be in millions. Canon's quote for repairing this issue is well over the cost of the camera itself. However all is n ... Canon PowerShot SD1000 Digital Camera

Lens Error My cameras battery was low but I kept taking pictures until the camera shut off by itself. The lens didn't retract all the way and now when I try to turn my camera on it makes a clicking noise like the lens wants to move but it doesn't and on the back screen it states a lens error. I am not sure how to resolve this problem I have charged the battery and taken it out. I unfortunately do not have the manual on me.


I have exactly the same problem with my camera, except there is no error message - just the screen is off (bat is full). i cant find a soultion anywhere in the manual or online. Any help on this would be much appreciated. ... Casio Exilim EX-S500 Digital Camera

I mistakenly dropped my digital camera a few inches when the lens was out.When i tried putting it off to know if the lens would go back in,it didnt move so i forcefully pushed it back inside.Now, when i try putting it on ,the green light flashes,then goes off and the lens attempts to come out but its like its stuck or something pulls it back inside.from what i noticed the camera cant come on without the lens coming out.pls i really dnt know what to do


You've likely jammed the zoom motor in the lens. You're correct in thinking that the camera can't work without the lens out. With it being physical damage repairs wouldn't be covered under warranty so you either need to pay to have it repaired (if th ... Digital Cameras

I turn on the camera, and the lens moves in and out several times, and then a msg that says turn off the power and turn it on again comes up. The battery is charged.


Did u ever get a solution. Mine does the same thing ... Sony Cyber-shot DSC-W170 Digital Camera

When it is turned on by sliding the lens cover both the red lights come on quickly and then turn off. Camera does not function. New batteries used.


... DXG Technology DXG-568 Digital Camera

Problematic Camera I have a EasyShare DX4530 which has suddenly started acting funny. Here's the sequence of events: - power up works fine - lens comes out ok - green light glows steady, ready for a picture - picture takes fine - green light doesn't turn on again - no amount of pressing the shutter button will bring the green ready light back - pressing the SHARE button a couple times (sometimes 2, 3, even 4 times) will move thru the share sequence and then finally exit that function, turning


I just discovered that the real problem is a STICKY SHUTTER BUTTON, staying down after taking a picture. This prevents the green ready light from coming on until I jiggle the shutter button. It has actually started to be hard to press, making a defin ... Kodak EasyShare DX4530 Digital Camera

My Canon 40D locks up when I click the shutter and the blue printer light next to the menu button is flashing. All the LCDs go blank and all functions stop working . Originally I was using a vertical grip and it still would not come on when I took the batteries out but after I detached the grip the camera did come back on . Now I'm not useing the grip and I still have take out the batteries and re-insert and turn back on camera to make function work again. Everything looks normal but the same th


... Canon EOS 40D Digital Camera

EX-S500: * I turn it on and the 'Adjust' screen comes up. *I press the 'Menu' and the lens comes out, the green light flashes for awhile, it beeps a few times, it grinds a few times and shuts off. The lens stays out. *I turn it back on, the lens goes back in and the 'Adjust' screen comes on. * I press the power button and the camera goes off. *I left the camera in the charge gradle all night and the battery did not charge. *Help


You could have a power and lens issue, going on at the same time here. There's a couple of web blogs that delineate things you can try to correct these issues, and here they are:\015\012 ... Casio Exilim EX-S500 Digital Camera

My olypus fe-360 cam's lens wont retract or extend unless the battery is taken out. When the power button is pushed the camera's lens comes out as it should normally, but the screen is blank and it beeps If I take out the battery and put it back in the lens does retract back into the camera. I have not dropped this camera nor have I gotten it wet... what do you think the problem is?


... Olympus FE-360 Digital Camera

I have a samsung 860 digital camera ang my problem is the lens... the lens is still retracted even its turned off... before it happened the camera have a low battery.. and when i charged the battery for several hours and i put it on the camera... it works but the shots are blurred and when i turn it off again the lens was still retracted and not coming back... what can i do for this? please help me. tnx


This may be similar to another solution posted. Try heavy duty batteries - I used ACDelco Super Alkaline, but any brand of "heavy duty" AA should work. Make sure battereis are not cold; low temp causes any battery to lose power. If fresh heavy dut ... Samsung S860 Digital Camera

Lens Error When I turn on the camera in any mode except play back, the lens will come out as if it's coming on but then the lens' go back in and the camera shuts down. The batteries are fully charged and the camera has not been damaged in any way.


I am sorry to say but you have a physical issue with the camera. Your either going to have to take the camera apart yourself or bring it in for service. Try working with their support \015\012\011\011\011\011\011\015\012\011\011\0 ... General Electric A835 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.4574 seconds